Heartland Veterinary Services Ltd – Vets in Pitlochry
Clinic Overview
Heartland Veterinary Services Ltd is an RCVS-accredited practice providing care for small animals as well as equine and farm animals. Ownership or group affiliation is not stated. The practice is set up for routine appointments, urgent problems, surgery, and follow-up care, with recent reviews again highlighting short-notice help for visiting clients, out-of-hours support, and compassionate care in difficult situations.
Services
- •Consultations and routine veterinary care for small animals, including checks for pets whose owners are away from home and practical treatment for ongoing needs such as a replacement glucose sensor.
- •Urgent and emergency care, with reviews describing same-day appointments, out-of-hours advice, emergency treatment for an adder bite, and urgent assessment of older dogs.
- •Surgery and surgical follow-up, including a foreign-body operation after a dog swallowed a corn on the cob, repeat dressing and bandage changes, and paw checks after surgery performed elsewhere.
- •Ongoing support and continuity of treatment, with reviews mentioning respectful advice, follow-up across different vets, and help with practical matters such as insurance queries.
- •Equine and farm animal care, as listed by the practice.
- •Veterinary Nurse Training facility, listed in clinic information.
- •Pet Health Club® Plus membership and Klarna payment option, both noted on the website.
Pricing
No published pricing information is currently available for this clinic, though reviews are mixed, with one owner describing a follow-up check as very reasonable and another calling prescription charges expensive.
People
- •Jess is praised for a thorough, caring examination and clear advice during a short-notice appointment for an elderly dog.
- •Matthew (Veterinary Surgeon) is described as exceptional and professional, with clear explanations during an urgent appointment.
- •Toby (vet) is praised for being honest, empathetic, clear in his explanations, and communicative during a surgical case.
- •Reception and the wider team are regularly described as welcoming, helpful, and kind, with reviews also mentioning good continuity of care across different vets.
Reviews
Google rating: 4.8/5 from 104 reviews. Recent feedback is very positive overall, with a small amount of criticism around pricing and vet continuity.
- •Many owners mention being seen quickly for urgent problems, including same-day appointments for visitors and helpful out-of-hours support.
- •Staff are often described as friendly, caring, and reassuring, especially in stressful situations; one review highlights a particularly compassionate end-of-life emergency visit.
- •Clinical care is praised for clear explanations and effective treatment, with examples including surgery, adder-bite treatment, and quick handling of a glucose sensor replacement.
- •A more mixed review mentions expensive prescriptions and seeing different vets on different visits, but still describes the practice as convenient and reliable in emergencies.
