Armour Veterinary Group

Armour Veterinary Group treats multiple species (pets, farm animals and horses) and, according to its website, runs its own out-of-hours service so animals are seen by their “own vet” day and night. Reviews mention routine preventive care (a dog booster visit) and dental surgery for dogs (including an extraction of 8 teeth). The latest reviews are largely positive about staff interactions and wait times, but there is also a detailed 1‑star account alleging a medication dosing error for a pregnant dog and a lack of apology when it was raised.

Services

•Out-of-hours care: Website states the practice provides its own out-of-hours service, with pets seen by their own vet at all times, day and night.
•Species treated: Website mentions pets, farm animals and horses.
•Vaccinations/boosters: A review describes a dog being seen for a booster.
•Dentistry: Reviews describe dental surgery for a dog, including 8 teeth removed.
•Veterinary Nurse Training: Listed in the clinic data as a Veterinary Nurse Training facility.

People

•Elizabeth (receptionist): Mentioned as “very helpful indeed” in a review.
•Petra: Named in a review as the staff member who called the client through; the same review reports not waiting long and feeling they received “5 star treatment.”
•General team feedback (mixed): Multiple reviews describe friendly staff and good manner with animals, while one review alleges a vet handled a dog roughly when checking a surgical wound (lifting by the front paws) and that the dog became scared of vet visits afterwards.

Reviews

Google rating: 4.9 stars from 111 reviews. - Dental procedures mentioned: One owner reports their dog had dental surgery with 8 teeth removed, and describes the care as “wonderful.”

•Routine care: A booster appointment is specifically mentioned.
•Front-desk and flow: One review singles out a receptionist by name for being very helpful, and mentions not waiting long before being seen.
•Negative clinical experience (single detailed report): One reviewer alleges an incorrect wormer dose was given to a pregnant dog, with minimal apology when raised, and also describes rough handling during an exam.

Reviews for Armour Veterinary Group

Note: Showing the 5 most recent Google reviews out of 112 we track in total. Recent reviews may not be representative of overall sentiment.

Valerie Murray

a week ago

All of the vets I've encountered have been very welcoming. Dealing mainly with Petra, she is a breath of fresh air. She takes the time to know your pet and her affection for them is truly sincere. Reception staff are super friendly too, just what you need from forward facing staff. It's a bit further for me to travel but worth it. I've recommended this practice to many friends knowing they'll have the same experience as I have. In comparison to my old practice, I have to say in terms of being an independent vets, their pricing structure is much better and more affordable!

Brian Robertson

3 weeks ago

Ruth

a month ago

Jaynie Lea

3 months ago

Great vets - fabulous 'bedside' manners, know their stuff and lovely staff. Highly recommend.

Sandra Wason

4 months ago

My dog was there for his booster. Vets and staff are always very friendly.

Gillian Rust

6 months ago

New to Mauchline, so new to Armour vets in Mauchline...wonderful staff one of my two dogs had dental surgery 8 teeth out, their care was wonderful! dogs 2 surgery next week, also very affordable - I highly recommend!

Emma T

Avoid. Gave my dog 4x the dose of (preventative) wormer for a pregnant dog, 5 days before you are meant to start worming in pregnancy. The reason for lower dose in pregnancy seems to be risk of being teratogenic. Now 3 of the puppies were born with limb deformities and I can't help wondering if that was why. Regardless, it was the incorrect dose so a medication error and we didn't get much caring or apology when in was mentioned by me at a checkup. Also, I feel like this is more of a large animal vet and not ideal for pet dogs. One of the vets we saw was quite rough, lifting her up by the front paws to see her surgical wound, and there were never any treats and patting. Now the dog is scared of the vets which she wasn't before so we are working on that with a different practice we moved to. She's a really obedient pet dog and they could have just asked her if they wanted her to do something.

Craig Waugh

10 months ago

Had to take my young cat Jake today. Spoke to receptionist Elizabeth who was very helpful indeed. Didn't wait long before Petra shouted us through. Would just like to say thank you all, for the 5 star treatment we received. Will not be going anywhere else. Thanks again Craig