Robertson & Orr Veterinary Practice Ltd

Robertson & Orr Veterinary Practice Ltd is a general veterinary practice in Maybole handling routine appointments as well as urgent same-day problems and end-of-life care. Recent customer feedback also highlights support for first puppy visits, clear explanation of treatment plans, and compassionate help in difficult situations. Ownership isn’t stated in the available information.

Services

•Urgent and same-day care: owners describe being able to phone with sudden concerns, having symptoms taken over the phone, and being asked to come straight in for prompt assessment.
•Diagnosis and medical treatment: recent examples include investigation and treatment planning for cluster epilepsy, with medication started at the visit and a vet nurse assisting with administration.
•Routine veterinary care: reviews mention a puppy’s first vet visit, with knowledgeable advice and a positive first experience.
•Treatment for acute incidents while away from home: one visiting owner specifically mentions professional treatment after a dog was stung by a jellyfish.
•End-of-life care: reviews describe sympathetic euthanasia support, including short-notice help and an out-of-hours visit in the early hours.

Pricing

No published pricing information is currently available for this clinic.

People

•Olga: praised in a recent review for being great with a puppy on its first vet visit and for giving knowledgeable advice.
•Kieren Bentley, vet: singled out by name for first-class care.
•Ann, vet: thanked for attending at short notice in the early hours for euthanasia care.
•A vet identified by one owner as “Kevin or Kieran”: praised for listening carefully, examining a dog thoroughly, explaining a cluster epilepsy diagnosis, and starting treatment with support from a vet nurse.
•Reception team and vet nurse (unnamed): described as friendly, understanding, and helpful during an urgent visit.

Reviews

Google shows 4.8 stars from 132 reviews. Recent feedback is very positive overall, with recurring themes including

•Fast help when pets become suddenly unwell, including calm phone triage and being seen quickly on arrival.
•Clear communication and gentle handling, with owners appreciating thorough explanations of diagnoses, medications, and next steps.
•Compassionate support during euthanasia, including for people away from home and in short-notice situations.
•Friendly, professional staff, with named praise for Olga, Kieren Bentley, and Ann; one owner also described the consultation and medication cost as very competitive.

Reviews for Robertson & Orr Veterinary Practice Ltd

Note: Showing the 10 most recent Google reviews out of 132 we track in total. Recent reviews may not be representative of overall sentiment.

Claire Smith

2 months ago

Our first visit to this vet practice in maybole. Olga was great with our puppy at his first ever vet visit. Very knowledgeable and gave us great advice. We have now registered our dog here and we are based in Troon. First time here and all the staff are lovely.

K Shaw

9 months ago

Great Vet, was visiting area with my dog and he got stung by a jellyfish. Very professional and knowledgeable.

Melanie Dewar

I can't say enough good things about this vet. My little dog took unwell yesterday, it literally came from nowhere. I was in a panic and needed to see a vet immediately. I called Robertson and Orr who very kindly listened to me took details of Maisie's symptoms, and suggested I pop down immediately with her. Upon arrival I was greeted by a friendly and understanding receptionist, who took some more details before being directed right away to see the vet. I must apologise in advance, I was in a panic yesterday, and although all staff introduced themselves, I'm afraid I can't remember all of the names. I'm sure the vet who saw us was Kevin or Kieran, but I maybe wrong. He was amazing, he listened, asked all the right questions and then saw to Maisie thoroughly. He was very attentive and gentle with my girl. It turns out Maisie has cluster epilepsy. He explained the condition, and explained the course of meds required. He then brought in a vet nurse to assist him in administering Maisie's meds. The vet nurse, again, I cant remember her name (apologies), handled Maisie wonderfully also. Absolutely lovely people. I've had dogs all my life and been with several vets over the duration, and have to rate the guys at Robertson and Orr as being up there as one of the best. Additionally, the cost for the consultation and meds was very competitive. I wouldn't hesitate to recommend these guys. Thank you to you all, you really did go above and beyond. Myself and Maisie are very thankful for everything.

Jo Welch

10 months ago

We had to call on Robertson & Orr whilst on holiday to put our little dog to sleep. The team were absolutely brilliant - very sympathetic, professional and helpful. I’m very grateful they were there, and made a very difficult time a bit more bearable. Thank you.

Gerard Thompson

1 year ago

Great vet.

Rachel Leck

I cannot speak highly enough of all the robertson and orr staff especially kieren bentleys vet first class care by everyone each and every member of staff has such dedication to the animals i would never use anywere else now they are honestly second to none