Robertson & Orr Veterinary Practice Ltd

Robertson & Orr Veterinary Practice Ltd appears to be a general veterinary practice handling both urgent same-day problems and end-of-life care. Ownership (independent vs part of a corporate group) isn’t stated in the information provided.

From the latest reviews available, owners describe

•Being advised to bring a pet in immediately after a phone call triage for sudden illness, then being seen promptly on arrival.
•Ongoing medical management explained in detail (one case diagnosed as cluster epilepsy, with a course of medication started and administered with vet-nurse assistance).
•Treatment of an acute incident while travelling (a dog stung by a jellyfish, described as handled professionally and knowledgeably).
•Supportive euthanasia care, including at short notice and “in the small hours.”

Services

Services specifically mentioned in the available reviews include

•Same-day assessment for sudden-onset illness after phone triage (symptoms taken over the phone and owners asked to come in immediately).
•Diagnosis and treatment planning for neurological disease (cluster epilepsy) including medication initiation and administration with vet-nurse support.
•Treatment for marine sting/toxin exposure (jellyfish sting).
•Euthanasia / end-of-life care, including short-notice attendance and an out-of-hours visit described as happening “in the small hours.”

People

•Kieren (Kieren Bentley), vet: named in reviews for “first class care” and being a standout among the team (no specific procedure described beyond overall care).
•Ann, vet: thanked for attending at short notice “in the small hours” for euthanasia.
•Vet named as “Kevin or Kieran” (name not confirmed): described as listening carefully, asking detailed questions, examining a dog thoroughly, explaining a cluster epilepsy diagnosis and medication plan, and involving a vet nurse to help administer medication.
•Reception team (unnamed): described as listening on the phone, taking details of symptoms, and being understanding on arrival while collecting further information before the vet consult.
•Vet nurse (unnamed): described as assisting with medication administration and handling the dog well.

Reviews

4.8 stars from 131 reviews. - Prompt help for urgent problems: owners mention being told to come in immediately after describing symptoms by phone, and being seen quickly once they arrived.

•Clear explanations and hands-on treatment: one review describes a cluster epilepsy diagnosis with an explained medication plan and medication administered with vet-nurse assistance.
•Support during euthanasia: multiple reviews describe sympathetic, professional handling of putting a dog to sleep, including a short-notice out-of-hours visit.
•Capability with unusual acute issues: a visiting owner mentions treatment for a jellyfish sting and describes the vet as professional and knowledgeable.

Reviews for Robertson & Orr Veterinary Practice Ltd

Note: Showing the 5 most recent Google reviews out of 132 we track in total. Recent reviews may not be representative of overall sentiment.

Claire Smith

2 weeks ago

Our first visit to this vet practice in maybole. Olga was great with our puppy at his first ever vet visit. Very knowledgeable and gave us great advice. We have now registered our dog here and we are based in Troon. First time here and all the staff are lovely.

K Shaw

5 months ago

Great Vet, was visiting area with my dog and he got stung by a jellyfish. Very professional and knowledgeable.

2 months ago

Melanie Dewar

I can't say enough good things about this vet. My little dog took unwell yesterday, it literally came from nowhere. I was in a panic and needed to see a vet immediately. I called Robertson and Orr who very kindly listened to me took details of Maisie's symptoms, and suggested I pop down immediately with her. Upon arrival I was greeted by a friendly and understanding receptionist, who took some more details before being directed right away to see the vet. I must apologise in advance, I was in a panic yesterday, and although all staff introduced themselves, I'm afraid I can't remember all of the names. I'm sure the vet who saw us was Kevin or Kieran, but I maybe wrong. He was amazing, he listened, asked all the right questions and then saw to Maisie thoroughly. He was very attentive and gentle with my girl. It turns out Maisie has cluster epilepsy. He explained the condition, and explained the course of meds required. He then brought in a vet nurse to assist him in administering Maisie's meds. The vet nurse, again, I cant remember her name (apologies), handled Maisie wonderfully also. Absolutely lovely people. I've had dogs all my life and been with several vets over the duration, and have to rate the guys at Robertson and Orr as being up there as one of the best. Additionally, the cost for the consultation and meds was very competitive. I wouldn't hesitate to recommend these guys. Thank you to you all, you really did go above and beyond. Myself and Maisie are very thankful for everything.

Jo Welch

6 months ago

We had to call on Robertson & Orr whilst on holiday to put our little dog to sleep. The team were absolutely brilliant - very sympathetic, professional and helpful. I’m very grateful they were there, and made a very difficult time a bit more bearable. Thank you.

3 months ago

Gerard Thompson

8 months ago

Great vet.

Rachel Leck

I cannot speak highly enough of all the robertson and orr staff especially kieren bentleys vet first class care by everyone each and every member of staff has such dedication to the animals i would never use anywere else now they are honestly second to none