The Oaks Veterinary Centre

The Oaks Veterinary Centre is presented in the provided clinic data as a veterinary nurse training facility and as offering emergency veterinary services (listed as 24/7 or extended hours). Recent reviews describe rapid same-day assessment when an owner called back with concerns, and generally reassuring communication during stressful situations. Feedback is mixed on front-desk experiences: several reviewers praise reception staff by name, while one recent review describes a distressing report to the SSPCA over a dog’s weight, and another describes poor empathy around euthanasia and payment.

Services

•Emergency/urgent care (listed in clinic data). One reviewer reports being told to call back if symptoms changed and then being seen almost immediately when they brought their dog in.
•Veterinary nurse training facility (listed in clinic data).
•Small animal care mentioned in reviews: dogs and cats are referenced frequently; one review specifically mentions care for a guinea pig (including end-of-life care/euthanasia context).

People

•Morgan (vet): thanked for being “reassuring” and for their way with clients and pets in “stressful, scary situations” (review mentions a long-term client relationship).
•Stephen (vet): described as “brilliant” with a reviewer’s dogs.
•Paul (vet): described as “very sympathetic” in a guinea pig case; reviewer notes they were not offered the option to accompany their pet “for the last time.”
•Sue (front desk): singled out positively as “so helpful.”
•Dawn (receptionist): specifically credited for handling a worried call and arranging a visit where the dog was seen almost immediately.
•Reception experience is inconsistent in the latest reviews available to us: one reviewer complains of “no compassion whatsoever” from a receptionist after euthanasia, while others praise reception staff as friendly and helpful.

Reviews

Google rating: 4.5 stars from 427 reviews. “”

•Fast response when worried about a pet: one owner reports being told to call back if anything changed, then being brought in and seen almost immediately, with questions answered.
•Communication and reassurance: multiple reviewers mention staff explaining what’s happening and being reassuring during difficult situations.
•Named staff get repeated praise (and some criticism): several positive mentions for specific vets and receptionists (Morgan, Stephen, Paul, Sue, Dawn), alongside a negative report of lack of empathy at reception after euthanasia.
•Disputed judgement call: one recent 1-star review describes the clinic calling the SSPCA over perceived underweight condition, with the owner stating the SSPCA later assessed the dog as an appropriate weight for age/breed.

Reviews for The Oaks Veterinary Centre

Note: Showing the 5 most recent Google reviews out of 427 we track in total. Recent reviews may not be representative of overall sentiment.

Laura Mckenzi

in the last week

Had a horrible experience at this particular vets, my then (17 year old ) collie x staffy got off her lead and someone handed her into the vets, the vet proceeded to call sspca & tell them my dog was severely underweight. I invited the sspca into my home to meet my girl & was told she was a perfect weight for her breed & elderly age (if anyone who knows the breed would know they are bred with greyhounds to make whippets and are naturally lean) not a single rib showed and my girl had always been lean at the back. Unfortunately wouldn't recommend, it was a very distressing and unnecessary experience! You would think a qualified vet would know a malnourished dog...

George Kennedy

3 weeks ago

Friendly staff, treated the dogs very well.

Helen H

a month ago

Oaks Vets Saltcoats are absolutely fantastic. Have always been there for me and my pets for several years now. Staff are always lovely, welcoming, and so helpful. My cat always feels like a celebrity every time she goes in. The level of care the vets take and their way with clients and pets is always so reassuring even in really stressful, scary situations. Thank you so much. Special shout out to Sue at the front desk and Morgan the vet.

John Grant

Love the oaks surgery. Girls at the front desk are so friendly and Stephen the vet is just brilliant with my dogs

Jane

3 months ago

Lauren

2 months ago

Fantastic vets who always provide excellent care for all three of my dogs. The team is friendly, knowledgeable, and I couldn’t ask for anything more.

Kelly Walker

Absolutely no compassion whatsoever from the blonde receptionist with glasses. Not even a step out the door after putting down your animal and she's straight onto the money. Worst customer service and lack of empathy. Absolutely disgusting attitude

Raymond Baxter

I was offered caring service from the first call, even a suggestion to get to a closer vet if transport was an issue. Very sympathetic veterinary Paul. My only wee criticism is I wasn't offered to accompany my ailing guinea pig for the last time.

Meredith Turner

4 months ago

Phoned this morning with worry over my dog and was told if anything changed to call back. Called back and took my dog down immediately and was seen almost immediately. Dawn the receptionist was fantastic and I couldn’t thank her enough! Seen almost immediately and all questions I have were answered.

Rachel Shaw

6 years ago

The oaks vets are a brilliant business. They make you feel comfortable in the knowledge they are looking after your fur babies. If you're anything like me and my husband and see your pets as family members, this is the vet for you. They always make sure you know exactly what's happening with your pets treatment and they're really affordable. They even have payment plans that help you ensure your pet is always cared for. Would definitely recommend. Our cats, River and Ivy approve.