The Oaks Veterinary Centre

The Oaks Veterinary Centre is presented in the provided clinic data as a veterinary nurse training facility and as offering emergency veterinary services (listed as 24/7 or extended hours). Recent reviews describe rapid same-day assessment when an owner called back with concerns, and generally reassuring communication during stressful situations. Feedback is mixed on front-desk experiences: several reviewers praise reception staff by name, while one recent review describes a distressing report to the SSPCA over a dog’s weight, and another describes poor empathy around euthanasia and payment.

Services

• •Emergency/urgent care (listed in clinic data). One reviewer reports being told to call back if symptoms changed and then being seen almost immediately when they brought their dog in.
• •Veterinary nurse training facility (listed in clinic data).
• •Small animal care mentioned in reviews: dogs and cats are referenced frequently; one review specifically mentions care for a guinea pig (including end-of-life care/euthanasia context).

People

• •Morgan (vet): thanked for being “reassuring” and for their way with clients and pets in “stressful, scary situations” (review mentions a long-term client relationship).
• •Stephen (vet): described as “brilliant” with a reviewer’s dogs.
• •Paul (vet): described as “very sympathetic” in a guinea pig case; reviewer notes they were not offered the option to accompany their pet “for the last time.”
• •Sue (front desk): singled out positively as “so helpful.”
• •Dawn (receptionist): specifically credited for handling a worried call and arranging a visit where the dog was seen almost immediately.
• •Reception experience is inconsistent in the latest reviews available to us: one reviewer complains of “no compassion whatsoever” from a receptionist after euthanasia, while others praise reception staff as friendly and helpful.

Reviews

Google rating: 4.5 stars from 427 reviews. “”

• •Fast response when worried about a pet: one owner reports being told to call back if anything changed, then being brought in and seen almost immediately, with questions answered.
• •Communication and reassurance: multiple reviewers mention staff explaining what’s happening and being reassuring during difficult situations.
• •Named staff get repeated praise (and some criticism): several positive mentions for specific vets and receptionists (Morgan, Stephen, Paul, Sue, Dawn), alongside a negative report of lack of empathy at reception after euthanasia.
• •Disputed judgement call: one recent 1-star review describes the clinic calling the SSPCA over perceived underweight condition, with the owner stating the SSPCA later assessed the dog as an appropriate weight for age/breed.