Mintlaw Vet Surgery

Mintlaw Vet Surgery is a veterinary practice that is also a veterinary nurse training facility (stated in the clinic data). From the latest reviews, it appears set up for routine preventative care (vaccinations), inpatient/overnight care (pets being kept in overnight), and procedures including dental work—but there’s a clear split in experiences between owners who praise how their pets were handled and owners who felt cost and decision-making were prioritised over welfare.

Concrete examples mentioned by owners include

• •Vaccination visit described as “firm but gentle” and “painless,” plus a sanitary trim (“butt shave”) done at the same time.
• •Overnight stay for an undiagnosed illness followed by euthanasia the next day (one owner’s account).
• •Broken leg visit where one owner says the vet focused on costs and “upselling” before examining the dog.
• •Dental work cited by one owner alongside a detailed complaint about later health outcome and costs.

Services

Services and capabilities specifically referenced in the available information include

• •Veterinary nurse training facility (clinic data).
• •Vaccinations/“innoculation” (review mentions a second dose given efficiently).
• •Dental work (review explicitly mentions dental treatment).
• •Assessment and treatment planning for injuries (broken leg case described in a review).
• •Blood testing (an “expensive blood test” was discussed in one review, in the context of a dog with an existing passport record).
• •Overnight hospitalisation/keeping pets in (one review describes being persuaded to leave a cat overnight).
• •Euthanasia (one review describes a cat being euthanised the next day after an overnight stay).
• •Minor grooming/sanitary trimming during an appointment (a “clean butt shave” mentioned for a cat).
• •Care for kittens/new clients (one review describes “treatment and urgency… even for the smallest matters” for a kitten).

Pricing

• •One owner alleges being charged “£500 an hour for the operating table” during dental treatment, “plus all the other costs.” (This is a single reviewer’s account and not a published fee schedule.)

People

Named team members mentioned in reviews

• •Joanne (role not stated): praised for handling a cat “firm but gentle,” giving a vaccination dose “efficiently and painlessly,” and doing a small sanitary trim during the same visit.
• •Ashley (role not stated): named in a complaint where the owner says they were persuaded to leave a cat in overnight and then the cat was euthanised the next day.
• •Connie (admin side, per a review): one long-term client says that after Connie left, the administration/communications about payment changed and they received “continuous threatening letters,” despite notes about an agreed payment date.

Reviews

Google rating: 4.7 stars from 202 reviews.

• •Gentle, practical handling in routine care: a vaccination appointment is described as calm and efficient, with an extra hygiene/grooming step done at the same time.
• •Ease of dealing with the practice for some owners: multiple reviews mention friendly service and pets being comfortable visiting.
• •Urgency and guidance for new owners: a new client with a kitten mentions appreciation for responsiveness “even for the smallest matters” and for advice given to first-time dog owners.
• •Cost and “upselling” concerns vs care focus: several negative reviews claim the practice is “all about money,” including one describing a broken-leg visit where costs were discussed before examination, and another referencing pressure around blood testing.
• •High-stakes dissatisfaction around serious outcomes: one review describes an overnight stay ending in euthanasia the next day; another connects a later death to prior dental treatment. These accounts conflict sharply with the many positive experiences reported.