Companion Care (Fort Kinnaird) Ltd T/A Vets4Pets

Companion Care (Fort Kinnaird) Ltd trades as a Vets4Pets practice, with the clinic also linked to Pets at Home. It is set up for in-practice diagnostics and procedures, including on-site lab testing, imaging, dentistry, an operating theatre and wards, and it also offers nurse clinics and health plans. Recent feedback continues to highlight calm handling, clear explanations and help with urgent Sunday appointments, alongside some concerns about pricing.

Services

•Diagnostics and monitoring: on-site laboratory testing including haematology, biochemistry and electrolytes, plus blood pressure monitoring.
•Imaging and investigation: digital X-ray, ultrasound, ECG, and dental X-ray/radiography.
•Surgery and inpatient care: surgery and anaesthesia with an operating theatre, with reviews mentioning a life-saving surgery and good recovery in one case. The clinic also has hospital wards, including separate cat and dog wards and an isolation unit.
•Dentistry: routine dental work and equipment for dental imaging are listed.
•Routine and preventive care: nurse clinics, nail clipping, microchipping, prescriptions, nutritional advice, and weight clinics. Reviews also mention nurses using treats and reassurance to help excitable dogs settle.
•Rabbit and small mammal care: the clinic lists rabbit medicine/testing and small mammal medicine/surgery; a recent review also praises a consultation for a rabbit with thorough, gentle handling.
•Other facilities and support: Groom Room, veterinary nurse training, and health plans.
•Out-of-hours care: the website states out-of-hours services are provided by Vets Now Edinburgh.

Pricing

Available published prices indicate the clinic sits above average relative to similar practices. Reviews also include repeated complaints about cost, with examples mentioning £27 for a 500ml Indorex spray and £125 for a visit plus £80 for an antibiotic. One reviewer also appreciated that a vet chose not to apply an expected emergency or non-registered patient surcharge.

People

•Justin (vet): repeatedly praised for gentle handling, clear explanations and thoughtful communication. Reviews mention him examining a nervous dog on the floor, giving injections gently, explaining warning signs and follow-up plans, and recently being especially calm and patient with a rabbit.
•Georgia (nurse): described as fantastic with a dog, and as helpful and reassuring to the owner.
•Daniella (veterinary nurse): warmly praised for gentle, compassionate support during a cat’s euthanasia.
•Stratos and Mia: thanked by name in a review about a pet’s life-saving surgery.
•Reception team: mentioned positively for kindness and support during an urgent Sunday visit.

Reviews

Google reviews: 4.4/5 from 402 reviews. Recent feedback is broadly positive about the team’s care and communication, with a smaller number of complaints focused on price and waiting time.

•Gentle, low-stress handling comes through strongly, including a vet working at a rabbit’s pace, examining a nervous dog on the floor, and nurses using biscuits and reassurance with an excitable dog.
•Clear explanations and reassurance are a recurring strength, especially when pets are unwell and owners need to understand what is happening and what comes next.
•Support in difficult moments is highlighted in a very positive review about euthanasia care, with particular praise for calm, compassionate nursing support.
•Negative comments are mostly about value and delays, including complaints about medication or product pricing and one report of a long wait without an apology.

Reviews for Companion Care (Fort Kinnaird) Ltd T/A Vets4Pets

Note: Showing the 10 most recent Google reviews out of 402 we track in total. Recent reviews may not be representative of overall sentiment.

Bethan Haley

1 month ago

We adopted a rabbit a few months ago who has been under the care of Vets4Pets Fort Kinnaird. We visited today and saw her main vet, Justin, who was fantastic with my rabbit. He was very softly spoken and took his time, working at my rabbit’s pace rather than rushing. He thoroughly checked everything that had been concerning me and made sure I understood what he was doing throughout the appointment. I was really happy with the care we received today. Thank you for being so kind with my rabbit and for taking the time to explain everything so clearly. Excellent service!

Alexander Arnold

4 months ago

They overcharged for indorex fleece sprayer. Anywhere in uk cost £15 for 500ml they charge £27 . Shame on all

Adrian Kal

Avoid at all costs ! They made you wait 1hr not even saying sorry also they overcharged us for a indorex sprayer for fleece. They sold it to us for £27 and in uk all over is like £15 same amount . Shame on entire stuff

Sue Diamond

5 months ago

So lovely and welcoming - vets are knowledgeable and kind. Love the fact that it is open on Sunday as well

Anna Adam

They care about money only £80 for antibiotic?!?! When I paid already 125 for a visit. Not a first time when I feel like that with this practic. Upsetting when your dog ia not well

Rafal G (Maledictus Pictures)

7 months ago

Megan Bellatrix

8 months ago

Our beloved 10 year old rescue dog became unwell on a Sunday whilst we were away from home - nightmare. We called asking for help and they returned the call quickly. The vet who saw us was called Justin we believe, and he’s truly a credit to the place. He examined our dog on the floor without being asked to when we mentioned she gets shaky and scared on vet/grooming tables. He explained everything very thoroughly, including what to watch out for and what would happen if treatment didn’t work, and administered injections very gently, also taking lots of measures to let us know our normal home vet would know what happened should they have to pick up her care later. We left feeling reassured, albeit scared, but knew exactly what to do. He also said he knew we’d been warned about surcharges for an emergency/not-patient appointment, but he didn’t apply those charges, which was extremely kind. Currently we are hoping our dog recovers well and as planned, but wanted to take a moment to thank Justin & the reception team for their care and kindness!

Jasm Mitch

1 year ago

Would just like to say a massive thank you to everyone who delt with Lucille especially stratos, Mia, Georgia for Lucille’s lifesaving surgery. Cannot thank yous all enough. She definitely is back to her normal self picking fights with the dogs 😂 again thank you so much

Dode

Great vets ❗❗ as you would expect and hope for, they are friendly, kind and knowledgeable A special mention about Georgia, the nurse, fantastic with our dog Elvis, with us too, very helpful and reassuring a real asset to the vets ⭐⭐⭐⭐⭐

Dhyl L

Sadly, my cat had to undergo euthanasia yesterday which was the absolute last resort. The night prior to this, my cat, Summer, was uncomfortable, unable to eat, drink, or sleep; showing no signs of improvement and that's when we rushed to Pets At Home Fort Kinnaird in the afternoon. The veterinary nurse, Daniella, was absolutely fantastic with Summer and was so gentle. She extended a supportive hand to both myself and my Grandmother and went through the process with us. Summer was delicate, so Daniella was really careful with her and made her as comfortable as possible in my arms, and was so softly spoken with us as we were grieving the loss of what was not just a pet, but a fantastically loyal companion. Daniella being there made the experience a lot easier for us as we managed to see in Summers eyes that she was not scared or anxious, she knew that she was in good hands. I couldn't have wished for a more appropriate and better send-off. The standard of care that we have received at this Vets4Pets over the previous 11 years has been out of this world. If you're looking at registering your pet here, please do. They extend that care to absolutely every furry friend and their families. We thank you once again.