Companion Care (Fort Kinnaird) Ltd T/A Vets4Pets

The purpose of sharing this review is not simply to criticise the practice, but to warn other pet owners and, hopefully, save another pet from having to endure the same experience as mine. Vets for Pets Fort Kinnaird may be adequate for basic veterinary care — routine injections, annual checks and straightforward illnesses. Unfortunately, my experience was that when my dog developed a complex problem, the care fell seriously short, with consequences that were distressing, costly and, in my view, completely avoidable. My experience with Vets for Pets Fort Kinnaird has been disgraceful, and I have serious concerns about the standard of care my dog received. I believe my dog was subjected to inappropriate treatment, including surgery that was ultimately unnecessary. Despite what I have been told by the vets involved, my experience was that the initial diagnosis and treatment plan were incorrect. Most concerningly, it took a specific request from me for a referral to a specialist before the correct diagnosis was established. After more than a month of treatment at Vets for Pets, my dog improved almost immediately once appropriate specialist care was provided. The contrast was stark. During that month, my dog endured incorrect, invasive and very costly treatment, including surgery which, following specialist assessment, was deemed unnecessary. The continuity of care was atrocious. Communication was consistently poor, and the involvement of several locum vets appeared to compound the problem. I repeatedly had to explain the situation, raise concerns and push for further investigation and specialist input myself, despite my dog not improving. I am particularly concerned that the limitations of the practice's scope of expertise were not recognised sooner. In a complex case, I would expect a veterinary practice to recognise when specialist input is required and make an appropriate referral, rather than continuing with increasingly expensive and invasive treatment. I am also seriously concerned about how my complaints have been handled. The practice undertook its own internal investigation into the concerns I raised. Given that the concerns relate to care provided by the practice itself, it is perhaps unsurprising that I have seen very little meaningful ownership or acknowledgement of what went wrong. I find this particularly frustrating given the seriousness of the clinical concerns and the impact on my dog. I intend to take my concerns to the highest appropriate level because I believe what happened warrants proper scrutiny. I would never recommend Vets for Pets Fort Kinnaird for anything beyond basic, straightforward care. I am sharing my experience in the hope that it prevents another pet and owner from going through what mine did.

IF You care about animal do not go here they do not care about the animal health they only care about money and that it!!! Went in for a castration for our 9 month old kitten and after a week he started getting a uti peeing with blood so we went in we paid for all the medication and antibiotics and got his urine tested and were told they found a small amount of crystals nothing to worry about, the medicine worked a few days and then made him feel worse and worse he started to be lethargic and straining to pee and saw some blood so we called the vet to ask what is going on and if we need to come in for the check up was told it’s again nothing to worry about. To then have him getting worse toward to evening when the vet was closed and seeing more and more blood and more ill. This morning he was bleeding a lot had no energy to even walk or eat or have any water, I still gave him his medicine but he then proceeded to throw up with blood, we took him to the vet asap and while we were there we then got told he had a big amount of crystals and that his urine canal is completely blocked and even with treatment there a high chance that this could be coming back and making him in more and more pain, and even after talking with the vet which was pushing us for more and more treatment which she know wasn’t a 100% chance he would be fully healthy after we had to make the hard decision of letting his go in peace because we did not want to risk him passing while in pain. They lied about the amount of crystals till today when he was in a life threatening situation if they told us this sooner when he was still feeling okay we could of kept our sweet boy but they decided to lie and risk his life to make more money, absolute monsters

We have used Vets4Pets ever since we had our beloved Nanya, and they have cared for her for the past 12 and a half years. The whole team has always been so compassionate, understanding, and supportive. Two weeks ago, we had to make the heartbreaking decision to say goodbye to our little lady. The team were incredibly kind and made such a difficult process as caring and peaceful as possible. They even sedated her gently in the car because she was always nervous about going into the vets, which meant so much to us. They also helped greatly with the final insurance claim during such an emotional time. We cannot thank the team enough for the care, kindness, and dignity they showed Nanya and our family over the years. Thank you so much.

Great vets.

We adopted a rabbit a few months ago who has been under the care of Vets4Pets Fort Kinnaird. We visited today and saw her main vet, Justin, who was fantastic with my rabbit. He was very softly spoken and took his time, working at my rabbit’s pace rather than rushing. He thoroughly checked everything that had been concerning me and made sure I understood what he was doing throughout the appointment. I was really happy with the care we received today. Thank you for being so kind with my rabbit and for taking the time to explain everything so clearly. Excellent service!

They overcharged for indorex fleece sprayer. Anywhere in uk cost £15 for 500ml they charge £27 . Shame on all

Avoid at all costs ! They made you wait 1hr not even saying sorry also they overcharged us for a indorex sprayer for fleece. They sold it to us for £27 and in uk all over is like £15 same amount . Shame on entire stuff

So lovely and welcoming - vets are knowledgeable and kind. Love the fact that it is open on Sunday as well

They care about money only £80 for antibiotic?!?! When I paid already 125 for a visit. Not a first time when I feel like that with this practic. Upsetting when your dog ia not well