Provost Veterinary Group

Provost Veterinary Group in Ladybank is a long-established practice, operating under its current name since 1999, with a predecessor practice dating back to the early 1980s. It is part of IVC Evidensia and is listed as a veterinary nurse training facility. The practice directs out-of-hours emergencies to Vets Now in Kirkcaldy or Dundee.

Services

•Urgent appointments and first-line care: Owners frequently mention being seen at short notice for urgent concerns, with one review describing a dog being seen quickly before referral within the group to the St Andrews branch for diagnostic blood tests.
•Diagnostics: Blood tests are specifically mentioned in reviews, including onward support between branches when further investigation was needed.
•Support for anxious or difficult-to-handle pets: Reviews repeatedly describe vets taking a gentle, step-by-step approach with timid cats and very nervous dogs, including asking before proceeding and helping one owner build a plan for a dog that struggled to travel by car.
•Cats and dogs: Recent reviews discuss care for both species.
•Practice environment: Separate cat and dog waiting areas are mentioned, which owners say help reduce stress for skittish cats. The practice is also described as clean, with welcoming front-desk staff.
•Out-of-hours arrangements: Outside normal opening hours, clients are directed to Vets Now Kirkcaldy or Vets Now Dundee.
•Training: The practice is listed as a Veterinary Nurse Training facility.

Pricing

No published pricing information is currently available for this clinic.

People

Named in recent reviews, Leo and Anna are praised for compassionate care and going above and beyond to help with a pet. Across other reviews, the wider team is described as friendly, welcoming, gentle with nervous animals, and clear in the way they handle examinations.

Reviews

Google rating: 4.7 stars from 78 reviews. Recent feedback is mostly positive, with a small number of strongly negative comments.

•Urgent help is a recurring positive: Several owners say they were offered appointments quickly when their pet needed prompt attention, and felt reassured by the care.
•Gentle handling stands out: Multiple reviews mention vets being patient and calm with timid cats and very nervous dogs, taking time to keep visits less stressful.
•Branch experience is generally well regarded: Owners describe the Ladybank practice as clean and welcoming, and one review also praised support from the St Andrews branch for follow-up diagnostics.
•Main criticisms are around access and cost: A recent negative review complains about difficulty getting through to reception and dissatisfaction with an automated phone system, while two negative reviews describe the practice as expensive.

Reviews for Provost Veterinary Group

Note: Showing the 10 most recent Google reviews out of 78 we track in total. Recent reviews may not be representative of overall sentiment.

Adam Turner

4 months ago

This vet service is terrible. It is so difficult to get to speak with a receptionist at your vet office. It is owned by a big corporation who have now automated the way you contact them with an automated phone line somewhere down in England. It's meant to get the vet practice to get in touch with you but they hardly ever do. It is very unreliable and unsettling. It's OK when you do get to see a vet but everything else about the practice is terrible. Very very expensive.

Jan Stewart

6 months ago

compassionate considerate friendly professional vet practices. vet Leo and assistant Anna went above and beyond to help with my pet showing that not only were they doing a job but care about the people as well as pets i cannot praise them enough.

jennifer stewart

Kate Greig

7 months ago

We had to take our dog urgently to the vet. They were really helpful at seeing us at short notice and we felt reassured that she was in good hands. We then had to take her quickly to the provost branch in St. Andrews for diagnostic blood tests, etc and had wonderful support there too. The vet there was also very helpful and knowledgeable. Our dog was treated very quickly and has since recovered well. I would highly recommend this practice.

Molly

10 months ago

Vet was excellent very caring and good with a very nervous dog. Practice was very clean and staff welcoming.

Riley

1 year ago

Paige MacLeod

I would recommend Provost vets. I mostly go to the Ladybank branch. Always lovely and friendly, good to my cat. I really like the separate areas for cats and dogs, my cat is quite skittish and stresses easily.

Jana Milne

Lovely and caring team. They were the only one vet around, who went the extra mile and helped us when we needed to form a plan to help our dog being examined but would not travel in the car. Now he can, and we can visit the practice, they take time, ask a question before they proceed, which makes the whole process quicker and easier on everyone, while still maintain gentle and proffesional approach to the animal. Thank you. You are amazing

Eileen Drummond

We are new to the area and have visited Provost Vets twice with our cat Charlie and on both occasions we've found it a great practice. We've been given quick appointments and the receptionists are very welcoming. The vets have been very caring and gentle with Charlie who is very timid. They managed her treatment in a very knowledgeable and effective way. We would have no hesitation in recommending this vet practice.