Provost Veterinary Group

Provost Veterinary Group is a long-established practice (operating under its current name since 1999, with a predecessor practice name dating back to the early 1980s) and is listed as a veterinary nurse training facility. The website directs out-of-hours emergencies to Vets Now (Kirkcaldy or Dundee). In recent reviews, owners most often describe being seen at short notice for urgent problems and staff taking time to reduce stress for nervous pets (including asking permission before proceeding and working to make handling easier). One review raises a strong concern about the price of a prescription medication (insulin) compared with another vet.

Services

• •Urgent/same-day help (as described by owners): multiple reviews mention being seen at short notice for urgent issues.
• •Diagnostics: blood tests are specifically mentioned, including being referred to another branch for diagnostic blood tests.
• •Handling anxious or difficult-to-transport pets: one owner describes the team helping them form a step-by-step plan for a dog that wouldn’t travel by car, so examinations could be done with less stress.
• •Species seen (from reviews): dogs and cats.
• •Practice setup: separate cat and dog waiting areas are mentioned, aimed at reducing stress for skittish cats.
• •Out-of-hours emergencies (website): clients are advised to call Vets Now Kirkcaldy or Vets Now Dundee outside normal opening hours.
• •Training: listed as a Veterinary Nurse Training facility.

Pricing

• •Insulin price (reviewed): one owner reports being charged £87 for a bottle of insulin that they say costs £33 at their current vets, and describes this as a major markup.

People

• •Leo (vet) and Anna (assistant) are named in one recent review, with the owner describing them as “compassionate” and saying they “went above and beyond” to help with their pet.
• •Across multiple reviews (staff not always named), owners repeatedly describe vets
• •being gentle and patient with nervous pets (timid cat; very nervous dog),
• •explaining and checking before proceeding during examinations to keep the process calmer and quicker.

Reviews

Google rating: 4.8 stars from 77 reviews. The available reviews focus on appointment access, handling of nervous pets, and one sharp dispute about medication pricing. “”

• •Short-notice/urgent appointments: owners describe being seen quickly and feeling reassured during urgent visits.
• •Stress-reduction for anxious pets: examples include taking time with timid/skittish animals, being gentle, and asking before proceeding.
• •Facilities and front desk: separate cat/dog areas are appreciated for stressed cats; the practice is described as clean; receptionists are described as welcoming.
• •Pricing concern (outlier but specific): one reviewer alleges a large markup on insulin (£87 vs £33 elsewhere), stating it priced them out despite otherwise good staff.