Provost Veterinary Group – Vets in Newport-On-Tay
Clinic Overview
- Many reviewers describe the team as friendly and welcoming, both at reception and in consultations. - Clear communication is a repeated theme, with vets praised for explaining diagnoses, treatment choices, and costs in an easy-to-understand way. - Practical support stands out in reviews, especially text reminders for appointments and medication collection, along with the monthly pet club/payment scheme for budgeting.
Provost Veterinary Group in Newport-on-Tay is part of IVC Evidensia and has operated under its current name since 1999, with the practice tracing back to its earlier Orr, Duff and Howat identity from the early 1980s. Outside normal hours, the practice directs emergencies to Vets Now, with specific sites listed by the clinic. Recent feedback continues to highlight friendly day-to-day service, clear explanations from vets, and helpful reminders for appointments and medication collection.
Services
- •General consultations and diagnosis: Reviews frequently mention vets explaining diagnoses clearly and talking owners through treatment options.
- •Treatment discussions and cost explanations: Owners commonly mention that options and likely costs are explained in a straightforward way, with some saying there are no unexpected charges.
- •Medication collection and appointment reminders: Text reminders are noted as helpful for reducing missed appointments and forgotten medication pickups.
- •Ongoing routine care: Long-term clients describe continued support for their pets over the years, with welcoming reception staff and vets who answer questions clearly.
- •Pet club / monthly payment scheme: Several reviews mention a monthly plan that helps with budgeting and is seen as good value.
- •Out-of-hours emergencies: The clinic’s website states that emergencies outside normal opening hours should be directed to Vets Now.
Pricing
No published pricing information is currently available for this clinic.
People
- •Reception team: Regularly described as friendly, welcoming, and helpful.
- •Vets: Reviews consistently praise clear communication, including explaining diagnoses, answering questions, and discussing treatment options and costs.
Reviews
Google rating: 4.8/5 from 52 reviews.
- •Many reviewers describe the team as friendly and welcoming, both at reception and in consultations.
- •Clear communication is a repeated theme, with vets praised for explaining diagnoses, treatment choices, and costs in an easy-to-understand way.
- •Practical support stands out in reviews, especially text reminders for appointments and medication collection, along with the monthly pet club/payment scheme for budgeting.
- •The recent review set includes a couple of low-star outliers, including one with very positive written comments despite the rating and another that appears unrelated to veterinary care.
