Provost Veterinary Group

Provost Veterinary Group is an established practice (the website says it has operated under its current name since 1999, and was previously known as Orr, Duff and Howat from the early 1980s). Outside normal hours, the website directs emergencies to Vets Now (specific Vets Now sites are named on the website).

From the latest reviews available to us, owners most often point to practical, day-to-day touches: vets explaining diagnoses and treatment options (including costs), text reminders for appointments/medication collection, and a “pet club”/monthly payment scheme that some find helpful for budgeting. A small number of low-star reviews conflict with their written content (one 1‑star review describes being “couldn’t be happier”), and one low-star review appears unrelated to veterinary care (mentions “breakfast” and queueing).

Services

• •General consultations and diagnosis (multiple reviews mention being diagnosed and having explanations given).
• •Discussing treatment options and costs (owners mention options and costs being explained clearly).
• •Medication collection supported by reminders (text reminders mentioned for collecting medications and not missing appointments).
• •Out-of-hours emergencies: the website states emergencies outside normal opening hours should be directed to Vets Now (two specific Vets Now sites are listed on the clinic website).

People

• •Reception team: repeatedly described as welcoming/friendly (e.g., “lovely reception staff,” “warm welcome”).
• •Vets: owners mention clear communication—explaining diagnoses, answering questions, and talking through options and costs.

Reviews

4.7 stars from 51 reviews. The written reviews we have are mostly positive, with a few low-star outliers (including at least one that doesn’t match its star rating). “”

• •Clear explanations from vets (diagnosis, options, and costs are mentioned explicitly).
• •Reminder systems that reduce missed appointments and forgotten medication pickups (text reminders mentioned).
• •Pet club/monthly payment scheme noted as helpful for budgeting and “excellent value” (no prices given).
• •A minority of negative reviews: one appears unrelated to clinical care; another is a low star rating paired with strongly positive written feedback.