Provost Veterinary Group – Vets in St. Andrews
Clinic Overview
Provost Veterinary Group is an established small-animal practice in St Andrews, trading under its current name since 1999, and is part of IVC Evidensia. It offers routine care alongside urgent appointments, with recent owners describing same-day emergency help, including for a dog that was not registered with the practice. The clinic also lists a Pet Health Club® Plus plan, with consultations included, and mentions Video Vet.
Provost Veterinary Group is an established small-animal practice in St Andrews, trading under its current name since 1999, and is part of IVC Evidensia. It offers routine care alongside urgent appointments, with recent owners describing same-day emergency help, including for a dog that was not registered with the practice. The clinic also lists a Pet Health Club® Plus plan, with consultations included, and mentions Video Vet. Out-of-hours emergencies are directed to Vets Now.
Services
- •Urgent and emergency appointments: Recent owners describe being fitted in for emergency visits, including suspected poisoning or ingestion cases and help for pets visiting the area who were not registered with the practice.
- •Out-of-hours emergency cover: The clinic’s website says emergencies outside normal opening hours are referred to Vets Now, with two centres named.
- •Monitoring, inpatient care and overnight stays: Reviews mention pets being kept under close watch after suspected ingestion and receiving treatment that included overnight stays.
- •Routine preventative care: Reviews mention puppy and kitten vaccinations/inoculations, as well as general check-ups when pets were under the weather.
- •Neutering and spaying: One owner says the practice set a date for kittens to be neutered and spayed.
- •Skin and allergy support: A recent review mentions advice for a dog with a skin allergy and the sale of a sensitive-skin shampoo.
- •Pet Health Club® Plus and Video Vet: The website lists Pet Health Club® Plus, with consultations included, and also mentions Video Vet.
- •Training facility: The clinic’s structured data lists it as a Veterinary Nurse Training facility.
Pricing
No published pricing information is currently available for this clinic.
People
- •Cheryl: Described in a review as the vet who registered and inoculated two kittens, arranged their neuter/spay date, discussed Petplan, and checked over a small dog that was feeling unwell.
- •Unnamed vet described as “North American(?)”: Thanked in a review for telephone help and for arranging an emergency visit after a dog swallowed suspicious fertiliser/soil.
- •Wider team: Multiple owners describe the vets and staff as kind, professional and reassuring, with especially good handling of nervous or difficult pets.
Reviews
Google shows 4.7 stars from 155 reviews.
- •Recent written feedback is mostly very positive, with repeated praise for helpful, reassuring staff and a friendly, professional manner.
- •Several owners mention being accommodated quickly for urgent problems, including emergency appointments on the same day and help for a dog that was not registered with the practice.
- •Reviews also highlight calm handling of anxious or reactive animals, including a nervous rescue dog and a wounded cat treated gently with voice and treats, as well as pets being monitored closely or kept in overnight when needed.
- •One recent 1-star review alleges serious miscommunication during a poisoning case and says the matter is being investigated by the RCVS; this sits against a larger run of positive recent feedback.
