Provost Veterinary Group – Vets in St. Andrews
AI Overview
Generated from publicly available data sources; may not fully represent the broader set of reviews.
Provost Veterinary Group, located in St. Andrews, is a highly rated clinic with a Google Maps rating of 4.7 stars based on 156 reviews. This indicates a strong level of customer satisfaction. The clinic functions as both a Veterinary Nurse Training facility and offers emergency veterinary services, demonstrating a commitment to both education and urgent care.
The reviews present a generally positive experience for clients, with multiple instances of gratitude towards the staff for their compassionate and effective service. For example, Jackie Beveridge praised the clinic for accommodating an emergency situation involving her Boxer dog, even though he was not registered with them. Similarly, Clive Worsnop appreciated the free advice and treatment for his dog's skin allergy during a visit to St. Andrews.
However, there is a notable negative review from Simon Williams, who described a serious incident involving miscommunication during a poisoning case with his dog. This review mentions an ongoing investigation by the RCVS, highlighting a rare but significant concern about the clinic's service.
On the other hand, long-term client John Archibald commends the clinic for its reliable care and the option for out-of-hours contact, emphasizing their dedication to client support. Sonia Murray also speaks highly of the clinic, particularly praising staff member Cheryl for her thorough care of her pets and the informative guidance on pet insurance.
Overall, Provost Veterinary Group appears to be a reputable clinic with a strong emphasis on customer care and emergency support, though potential clients may wish to stay informed about the ongoing investigation mentioned in one of the reviews.
Animals Treated
Dogs
Cats
Birds
Small Mammals
ExoticsPoultrySpecial Services
24/7 emergency care available
Veterinary nurse training provided
Location
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Animals Treated at Provost Veterinary Group
Animals We Treat
Companion Animals
DogsCatsBirdsSmall MammalsExoticsFarm Animals
PoultryOpening Hours – Provost Veterinary Group
Opening Hours
Hours
Reviews for Provost Veterinary Group
Note: Showing the 5 most recent Google reviews out of 156 we track in total. Recent reviews may not be representative of overall sentiment.
jackie beveridge
a month ago
Thank you so much Provost Vets and the lovely North American(?) vet i spoke to on the phone today. My Boxer swallowed some suspicious looking fertiliser\ soil while my family were looking after him so we could go on holiday. Even though he is not resistered at your practice you saw him as an emergency with no problem at all. I am so grateful to you. Stanley is doing fine, although they’re still Keeping a close watch over him. Thank you again xx
Clive Worsnop
a month ago
Lovely vets. Helped us out whilst visiting St.Andrews on holiday with a little free advice and sold us some sensitive skin shampoo for our little dog suffering from a skin allergy. Thank you.
Simon Williams
4 months ago
Do NOT use this practice. They nearly killed our dog! He was sent away to another vets after swallowing poison. We were eventually sent back to Provost who apologised for miscommunication. He only survived because he was so fit. They are now being investigated by the regulator (RCVS) due to gross negligence. I hope this review warns you and saves animals lives. Their excuses and accountability were shocking. They are dangerous. You have been warned.
john Archibald
a year ago
Provost vets are brilliant I have used them for many years but today I took my wee puppy in and she got a injection know she is in a lot off pain. I had to phone them and they reassured me that she would be fine but they did give me the opportunity to contact them out of hours if I'm really worried about her which was good of them to offer that service to me .but I would highly recommend them to anyone who wants to join the practice
Sonia Murray
a year ago
I highly recommend Provost Vetrinary practise in St. Andrews. They staff are so genuine and nothing is ever too much trouble. We saw Cheryl today who registered my two kittens who are siblings and inoculated them and set up a date for them to be neutered and spayed. She gave me loads of information about Petplan for my kitties (I already have it for My chihuahua called Jiggy). She checked Jiggy over as he’s been under the weather. He’s never bitten anyone ever but I was still anxious. But she explained she has a chihuahua too and at the end of everything Jiggy even gave her a lick!! I truly believe there isn’t a better vet in the east Neuk of Fife than Provost.
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