Provost Veterinary Group

Provost Veterinary Group is an established small-animal practice (trading under its current name since 1999, with an earlier predecessor practice name dating back to the early 1980s). It’s set up to handle routine care as well as urgent cases: multiple recent reviewers describe being accommodated for same-day emergencies, including one case where a dog was seen urgently despite not being registered. The clinic also offers a Pet Health Club® Plus plan (the website notes consultations are included) and mentions “Video Vet”.

Owners most often describe practical, confidence-building details such as staff keeping a close watch after a suspected ingestion, arranging overnight stays when needed, and handling a difficult-to-treat wounded cat calmly using treats and voice. One recent review alleges serious miscommunication around a poisoning case; this sits in tension with many positive emergency-care accounts.

Services

• •Emergency/urgent appointments: reviewers describe being accommodated for emergency slots, including for non-registered pets (e.g., suspected fertiliser/soil ingestion).
• •Out-of-hours emergency arrangements (website): emergencies outside normal opening hours are directed to Vets Now (two centres are named on the website).
• •Hospitalisation/overnight stays: mentioned by an owner whose dog required “overnight stays” on multiple occasions.
• •Routine preventative care: vaccinations/inoculations for puppies and kittens are described in reviews.
• •Neutering/spaying: an owner says a date was set for kittens to be neutered and spayed.
• •Skin/allergy support and retail items: one review mentions free advice and purchasing sensitive-skin shampoo for a dog with a skin allergy.
• •Pet Health Club® Plus (website): consultations included as part of the plan (no further inclusions/prices stated).
• •Video Vet (website mention): listed on the clinic site (no details provided).
• •Veterinary Nurse Training facility: listed in the clinic’s structured data.

People

• •“Cheryl” (vet, per review): seen for registering and inoculating two kittens, setting a neuter/spay date, and sharing information about Petplan; the same visit included checking over a small dog that was “under the weather,” with the owner noting the dog stayed calm enough to “even [give] her a lick.”
• •Unnamed vet (described as “North American(?)”): thanked for telephone help and for arranging an emergency visit for a dog after a possible toxic ingestion.
• •General team feedback (from multiple reviews): owners describe staff being effective with anxious or difficult animals—e.g., a “very nervous rescue dog” becoming more settled over time, and a “belligerent wounded cat” being handled gently with treats and calm voice.

Reviews

4.7 stars from 155 reviews.

• •Being fitted in for urgent problems, including a dog seen as an emergency despite not being registered, and another owner saying the practice “really accommodate us” for an emergency appointment.
• •Ongoing monitoring and inpatient care: one owner describes the team “still keeping a close watch” after suspected ingestion; another mentions multiple treatments including overnight stays.
• •Handling nervous or reactive pets with specific techniques: treats and calm voice are mentioned when treating a wounded, difficult cat; another owner reports reassuring care for a nervous rescue dog.
• •A clear negative account alleging serious error: one reviewer claims their dog was nearly killed due to miscommunication during a poisoning case and states the practice is being investigated by the regulator (RCVS). This conflicts with multiple other recent reviews describing positive emergency support.