When I went in to see my cat after a hectic week at work (due to being unable to drop him off and pick him up, my partner handled it all as I was busy) the staff were super accommodating, it wasn't something they normally do but I was worried about my cat and the receptionists were lovely, genuinely amazing staff. They brought him out let me see him, talked me through his procedure, his healing and next steps and we're incredibly kind. Cannot recommend it enough.

Very very sad had to have our poor poor old Lab pts, it was an emergency appointment but the Vet and staff were amazing. The compassion was second to none and they were just all so kind and understanding. Best Vets I've ever been to even under the sad unexpected circumstances. Highly recommend this practice

Crown Vets, Inverness Very impressed with the vet Douglas, just a general check up for my toy poodle Millie, he was fabulous and when next at the vets will be asking for an appointment with him

I’ve sadly lost 2 pets recently and the staff and vets were amazing for the frequent visits in the months leading up. Always flexible and compassionate. I have one live (and super lively!) cat left and they are great with her too. Appointments are readily available and parking spaces. It’s a great practice thank You 🐈‍⬛

Our family is devastated and furious after the horrific experience we endured at Crown Vets with our precious 11-month-old Maine Coon kitten, Nala. What should have been a place of care and support became a nightmare of outrageous costs, vague answers, and heartless profiteering. If you cherish your pets, I beg you to avoid Crown Vets at all costs and seek out independent vets instead. It all started on a Sunday afternoon when we couldn’t find Nala. After searching, we found her cowering in a downstairs room next to our garage, where my partner Aga and I had been cleaning earlier. She bolted upstairs and hid under a bed, clearly distressed and unlike herself. When we coaxed her out, we saw blood on her beautiful long fur and tail. She was breathing rapidly and seemed in pain. We settled her into her bed with food and water, and she stayed close to us on the sofa that evening, but it was obvious something was terribly wrong. Since we had a Pet Plan Plus with Crown Vets, we contacted their out-of-hours service and secured an 8:15 a.m. appointment for Monday. That night, Aga checked on her and couldn’t find her again. We eventually located her hiding behind our bedroom curtains, still in distress. When we gently lifted her onto our bed, she cried out and hissed—likely from fear and pain. We did our best to keep her comfortable in her carrier until the appointment. At Crown Vets, the vet examined Nala and immediately asked if we had insurance. We didn’t—a decision we now regret, but no pet owner should be made to feel like they’re at the mercy of a money-hungry practice because of it. The vet said Nala was guarding her rear left leg and needed X-rays and sedation to find the source of the bleeding. The cost? £544, payable upon collection. Desperate to help her, we agreed and left her in their hands. Hours passed with no word. When Aga finally called for an update, we were hit with devastating news: Nala had suffered a tail pull at the base of her spine, numbing her tail and requiring amputation. Shockingly, Crown Vets admitted they weren’t qualified to perform the surgery and needed a specialist—at an additional £2,000. Why does a so-called professional vet practice lack staff capable of basic feline operations? They also revealed that her bladder was full due to the injury’s location, and she might not be able to urinate on her own. They’d manually expressed it for relief, but said she’d need “monitoring” for 24 hours—or possibly days to weeks—at £1,100 for the first day and £900 per day after that, just to sit in a cage with no guarantees. They couldn’t tell us if the surgery would work or when we’d know anything definitive. It was a black hole of uncertainty and skyrocketing costs. Faced with their incompetence and these astronomical fees, we had to make the agonizing decision to euthanize Nala. To pile on the pain, they charged £156 for the injection and £97 for a group cremation. The entire ordeal felt like a calculated cash grab, exploiting our love for Nala and our desperation to save her. Crown Vets’ prices are beyond outrageous—they’re predatory. They’re clearly price gouging, preying on insurance policies or pet owners’ wallets. Most insurance wouldn’t even cover a week of this “treatment,” let alone the surgery. Without insurance, it’s financially ruinous. This isn’t a vet practice; it’s a profit-driven machine owned by directors tied to thousands of practices across the UK and US, ultimately controlled by private equity firms and Nestlé. They don’t care about your pets—they care about inflating costs for basic services and drugs while you’re at your most vulnerable. Please, spare yourself this heartbreak. Take your pets to local, independent vets who value care over corporate greed. Nala deserved so much better, and your pets do too. Crown Vets will likely respond to this with their generic, robotic “we care about customer service” nonsense—don’t believe it for a second. The only thing they care about is your money. Avoid them at all costs.