Drumchapel Vets4Pets Ltd

They are amazing. Always explain everything Specially Lauren she is very kind and helpful.

Honestly cannot praise the team here enough! Had interactions with all of the team over the years and never had a bad experience. The team always have the animals best interest at heart. My boy is treated like a VIP on every visit. Special shout out to the girls at the front who are just delightful - thank you x

Solved the problem with our Puppy! Great service. Friendly staff.

Great service as always

Called the vets office to enquire about teeth burring for my wee rabbit, she was really sickly at this point and the girl on the phone was absolutely amazing. She spoke me through all the costs and was so gentle and understanding, I was an absolute mess! Prices and what was to be done were explained clearly and appointments were booked quickly, my wee bun ended up having two teeth removed. From the initial phone call to post op vets for pets were absolutely excellent, the girls on the desk were fantastic and just so kind. I wouldn’t consider using anyone else now! Thank you for everything you’ve done for us!

Great vet always very helpful and sympathetic

Avoid this vet at all costs! My elderly mum took her dog and paid £110 for health check we were told this would be around 30 mins and then 55 for flea treatment Vahid Ardani was horribly rude he did not check the dog just looked at his teeth when my mum asked about bites he sed u have to point this out to me and sed to test would cost £300 my mum was less than 5 mins in the office he was rude and not interested in the dog atall. We now have to pay to take the dog to another vet for a proper check up as he told us nothing he always advised he was the manager of the practice ajd told my mum not to come back. Disgusting way to treat a customer and there pet I will never return and wont let this go. Strangely enough there is no customer service number to contact only an email

Staff are always really kind ♡

Very poor customer service. I always get incorrect information. I once called to make an appointment for Lola, but I don't know why someone is also making an appointment for Pirate. Before the appointment, I received a text message about Lola and Pirate's appointment, which I hadn't even asked about. I brought my two dogs with me to the appointment and asked the receptionist to check Pirate's information because he was already vaccinated, and she replied, Please sit down, the vet will check it. I was ignored. I don't know what the problem is with providing this information? Too difficult? Of course, the vet never checked and double-vaccinated Pirate, and then the vet told me the receptionist failed. Today I was told it was the vet's fault, LOL, it's a circus. I am so regred I did not write official complaint , sorry is not enough for me or that pathetic I am so sorry hear that. You put my dog on reask receptionist to lazy to providing information and vet not checking before vaxined!! I pay for a care plan, and I can't get what I pay for. Of course, I received different information about this from the vet and the receptionist. And of course, no one can accept blame for someone who is at fault, just like the children. The service at Bersden is much better. I don't recommend this place. It's strange when you can't even find information about your dog! I took my puppies in for a checkup a year ago, and the vet came up with some strange illnesses a month later The puppies had checkups elsewhere, and none of these strange illnesses were confirmed. The dogs are healthy. They were told they had heart defects, something with their teeth, and that one of the puppies needed kneecap surgery because his hind legs wouldn't bend. Shocking!

Very poor customer service. I always get incorrect information. I once called to make an appointment for Lola, but I don't know why "someone" is also making an appointment for Pirate. Before the appointment, I received a text message about Lola and Pirate's appointment, which I hadn't even asked about. I brought my two dogs with me to the appointment and asked the receptionist to check Pirate's information because he was already vaccinated, and she replied, "Please sit down, the vet will check it." I was ignored. I don't know what the problem is with providing this information? Too difficult? Of course, the vet never checked and double-vaccinated Pirate, and then the vet told me the receptionist failed. Today I was told it was the vet's fault, LOL, it's a circus. I am so regred I did not write official complaint , "sorry" is not enough for me or that pathetic " I am so sorry hear that". You put my dog on reask receptionist to lazy to providing information and vet not checking before vaxined!! I pay for a care plan, and I can't get what I pay for. Of course, I received different information about this from the vet and the receptionist. And of course, no one can accept blame for someone who is at fault, just like the children. The service at Bersden is much better. I don't recommend this place. It's strange when you can't even find information about your dog! I took my puppies in for a checkup a year ago, and the vet came up with some strange illnesses a month later The puppies had checkups elsewhere, and none of these strange illnesses were confirmed. The dogs are healthy. They were told they had heart defects, something with their teeth, and that one of the puppies needed kneecap surgery because his hind legs wouldn't bend. Shocking!