Drumchapel Vets4Pets Ltd

- Many recent reviewers describe the staff as kind, helpful and sympathetic, with several saying they feel reassured by the team’s handling of their pets. - Positive experiences include urgent walk-in help for a dog with a bee sting, clear explanations around surgery, and supportive care for an anxious rescue dog. - One long-term client speaks very highly of the practice’s support during repeated visits for a cat with a rare condition, praising both the vet’s effort to investigate and the wider team’s reassurance.

Drumchapel Vets4Pets Ltd is a corporate Vets4Pets practice in Drumchapel offering first-opinion veterinary care, diagnostics, surgery, nurse-led support, and some services for rabbits and other small mammals. Website information also notes emergency cover when the clinic is closed via a university small animal hospital. Recent feedback is mixed: many owners praise the team’s kindness, urgent help, and clear explanations, while some report communication and record-keeping problems.

Services

•Diagnostics and imaging: in-house laboratory testing including biochemistry, haematology and electrolytes, plus blood pressure monitoring, digital x-ray and ultrasound.
•Surgery and procedures: anaesthesia, operating theatre, soft tissue surgery, cruciate surgery, ear surgery, and dentistry. Recent reviews mention a cat’s paw being stitched after a severe skin tear, with the procedure explained before and after the operation.
•Medical services: cardiology and oncology are listed, alongside medication and prescriptions through the clinic pharmacy.
•Preventive and nurse-led care: microchipping, nurse clinics, weight clinics, nutritional advice, and health plans.
•Small pets and exotics: rabbit medicine and testing, plus small mammal medicine and surgery.
•Urgent and out-of-hours care: recent reviews describe same-day help without an appointment for a dog after a bee sting. When the practice is closed, the website says out-of-hours consultations are available via a university small animal hospital.
•Facilities and training: the clinic is also noted as a veterinary nurse training facility.

Pricing

Available published prices indicate the clinic sits above average relative to similar practices. Review comments on cost are mixed in tone: one owner reported being charged £110 for a health check, £55 for flea treatment, and being quoted £300 for an additional test, and felt the consultation did not represent good value.

People

•Dr Vahid Ardani — named on the website as Practice Owner & Veterinary Surgeon. Reviews are mixed: one long-term client praises his persistence in investigating a cat’s rare condition, while another describes a very poor consultation experience.
•Ian — vet mentioned positively in reviews for handling an urgent bee-sting visit efficiently and for helping accommodate an anxious rescue dog.
•Amanda — front-desk team member praised for being welcoming and helpful during a walk-in urgent visit.
•Alison / Allison — mentioned in reviews as reception or team support, with owners saying she helped make visits easier for an anxious dog and provided a friendly presence.
•Lauren, Ryla and Katie — named warmly by a long-term client as part of the wider team supporting frequent visits for a chronically ill cat.

Reviews

Drumchapel Vets4Pets has a 4.3/5 Google rating from 164 reviews.

•Many recent reviewers describe the staff as kind, helpful and sympathetic, with several saying they feel reassured by the team’s handling of their pets.
•Positive experiences include urgent walk-in help for a dog with a bee sting, clear explanations around surgery, and supportive care for an anxious rescue dog.
•One long-term client speaks very highly of the practice’s support during repeated visits for a cat with a rare condition, praising both the vet’s effort to investigate and the wider team’s reassurance.
•Negative feedback centres on customer service, record-keeping and communication, including an allegation of a dog being double-vaccinated after records were not checked, and a complaint about a very short paid consultation that felt rude and poor value.

Reviews for Drumchapel Vets4Pets Ltd

Note: Showing the 10 most recent Google reviews out of 164 we track in total. Recent reviews may not be representative of overall sentiment.

David J Smith

4 months ago

Great vet always very helpful and sympathetic

Donna Stevenson

5 months ago

Avoid this vet at all costs! My elderly mum took her dog and paid £110 for health check we were told this would be around 30 mins and then 55 for flea treatment Vahid Ardani was horribly rude he did not check the dog just looked at his teeth when my mum asked about bites he sed u have to point this out to me and sed to test would cost £300 my mum was less than 5 mins in the office he was rude and not interested in the dog atall. We now have to pay to take the dog to another vet for a proper check up as he told us nothing he always advised he was the manager of the practice ajd told my mum not to come back. Disgusting way to treat a customer and there pet I will never return and wont let this go. Strangely enough there is no customer service number to contact only an email

Zara Sultan

Staff are always really kind ♡

Katarzyna Barnaś

Very poor customer service. I always get incorrect information. I once called to make an appointment for Lola, but I don't know why "someone" is also making an appointment for Pirate. Before the appointment, I received a text message about Lola and Pirate's appointment, which I hadn't even asked about. I brought my two dogs with me to the appointment and asked the receptionist to check Pirate's information because he was already vaccinated, and she replied, "Please sit down, the vet will check it." I was ignored. I don't know what the problem is with providing this information? Too difficult? Of course, the vet never checked and double-vaccinated Pirate, and then the vet told me the receptionist failed. Today I was told it was the vet's fault, LOL, it's a circus. I am so regred I did not write official complaint , "sorry" is not enough for me or that pathetic " I am so sorry hear that". You put my dog on reask receptionist to lazy to providing information and vet not checking before vaxined!! I pay for a care plan, and I can't get what I pay for. Of course, I received different information about this from the vet and the receptionist. And of course, no one can accept blame for someone who is at fault, just like the children. The service at Bersden is much better. I don't recommend this place. It's strange when you can't even find information about your dog! I took my puppies in for a checkup a year ago, and the vet came up with some strange illnesses a month later The puppies had checkups elsewhere, and none of these strange illnesses were confirmed. The dogs are healthy. They were told they had heart defects, something with their teeth, and that one of the puppies needed kneecap surgery because his hind legs wouldn't bend. Shocking!

Very poor customer service. I always get incorrect information. I once called to make an appointment for Lola, but I don't know why someone is also making an appointment for Pirate. Before the appointment, I received a text message about Lola and Pirate's appointment, which I hadn't even asked about. I brought my two dogs with me to the appointment and asked the receptionist to check Pirate's information because he was already vaccinated, and she replied, Please sit down, the vet will check it. I was ignored. I don't know what the problem is with providing this information? Too difficult? Of course, the vet never checked and double-vaccinated Pirate, and then the vet told me the receptionist failed. Today I was told it was the vet's fault, LOL, it's a circus. I am so regred I did not write official complaint , sorry is not enough for me or that pathetic I am so sorry hear that. You put my dog on reask receptionist to lazy to providing information and vet not checking before vaxined!! I pay for a care plan, and I can't get what I pay for. Of course, I received different information about this from the vet and the receptionist. And of course, no one can accept blame for someone who is at fault, just like the children. The service at Bersden is much better. I don't recommend this place. It's strange when you can't even find information about your dog! I took my puppies in for a checkup a year ago, and the vet came up with some strange illnesses a month later The puppies had checkups elsewhere, and none of these strange illnesses were confirmed. The dogs are healthy. They were told they had heart defects, something with their teeth, and that one of the puppies needed kneecap surgery because his hind legs wouldn't bend. Shocking!

Carolyn Hepburn

6 months ago

Done a great job stitching my cats paw after he tore his skin almost to the bone everything was explained before & after op

Rizwan Hussain

8 months ago

An absoloute great place to get ur pet treats, foods and toys and much much more. The staff are super friendly and the vets in the back of the store are just incredible. The way they look after every pet is just sooo reassuring. Would never go anywhere else. This team is hands down 11/10

Ger Longmore

🐾 **Vets4Pets Drumchapel – A First-Class Experience!** We took our wee cocker spaniel into Vets4Pets in Drumchapel today Saturday 2nd August after a nasty bee sting, and from start to finish, the care was absolutely outstanding. ✨ **From the moment we arrived without an appointment**, Amanda on the front desk greeted us with warmth, professionalism, and such a lovely manner—it instantly put us at ease. She’s a real asset to the team and makes the whole experience smooth and stress-free. 🐶 Gracie was looked after with genuine compassion and expertise. Ian the vet handled everything efficiently and made sure our little one was comfortable and safe throughout the visit. It’s clear they care deeply about the animals they treat and the people they serve. 👏 I can’t recommend Vets4Pets Drumchapel enough. First-class service, wonderful staff, and a place where your pets are treated like family. Thank you again to Amanda and the whole team—you were amazing! Love from Wee Gracie Allan 💕

Alison McDonald

10 months ago

Honestly I cannot praise this practice enough. I have a very anxious romanian rescue dog and both Alison and Ian have gone out their way to accommodate my dog. Alison at reception is a delight and Ian is one of the best vets I have gone to.

Abbey Lauren Duckett

1 year ago

I don’t think I have the words to describe the team at Vets for Pets Drumchapel, and if I do - they still won’t be enough. I’ve been quite a regular to the practice over the past three years as my Cat Rupert has a rare condition - and since day one the team have gone above and beyond. I’ve never seen anyone show as much passion and love for animals (particularly my Rupert 😂) and their work as the vet Vahid. Since day one he was determined to find out what was wrong with my cat Rupert, seeking second opinions and doing research leaving no stone unturned to get to the bottom of his issues. His evident passion and care for the animals and his work have always put me at ease, and there’s nobody else I’d take my pets to - put it this way, if he took humans I’d be asking him to be my doctor 😂 And the rest of the practice team - where do I start? Since day one they’ve been there to reassure me - mop up tears and brighten up my mood when I’ve been worried and bring laughter to every visit. Lauren, Allison, Ryla and Katie are absolute angels, and I look forward to seeing their smiling faces every time I visit - it’s like catching up with friends every time. I could go on for ever - but in summary It doesn’t feel like “taking Rupert to the Vets” it’s more like bringing him to see his other family at this point, and the comfort that brings me will forever be priceless. Thank you all for everything you do ❤️