Very poor customer service. I always get incorrect information. I once called to make an appointment for Lola, but I don't know why someone is also making an appointment for Pirate. Before the appointment, I received a text message about Lola and Pirate's appointment, which I hadn't even asked about. I brought my two dogs with me to the appointment and asked the receptionist to check Pirate's information because he was already vaccinated, and she replied, Please sit down, the vet will check it. I was ignored. I don't know what the problem is with providing this information? Too difficult? Of course, the vet never checked and double-vaccinated Pirate, and then the vet told me the receptionist failed. Today I was told it was the vet's fault, LOL, it's a circus. I am so regred I did not write official complaint , sorry is not enough for me or that pathetic I am so sorry hear that. You put my dog on reask receptionist to lazy to providing information and vet not checking before vaxined!! I pay for a care plan, and I can't get what I pay for. Of course, I received different information about this from the vet and the receptionist. And of course, no one can accept blame for someone who is at fault, just like the children. The service at Bersden is much better. I don't recommend this place. It's strange when you can't even find information about your dog! I took my puppies in for a checkup a year ago, and the vet came up with some strange illnesses a month later The puppies had checkups elsewhere, and none of these strange illnesses were confirmed. The dogs are healthy. They were told they had heart defects, something with their teeth, and that one of the puppies needed kneecap surgery because his hind legs wouldn't bend. Shocking!

An absoloute great place to get ur pet treats, foods and toys and much much more. The staff are super friendly and the vets in the back of the store are just incredible. The way they look after every pet is just sooo reassuring. Would never go anywhere else. This team is hands down 11/10

🐾 **Vets4Pets Drumchapel – A First-Class Experience!** We took our wee cocker spaniel into Vets4Pets in Drumchapel today Saturday 2nd August after a nasty bee sting, and from start to finish, the care was absolutely outstanding. ✨ **From the moment we arrived without an appointment**, Amanda on the front desk greeted us with warmth, professionalism, and such a lovely manner—it instantly put us at ease. She’s a real asset to the team and makes the whole experience smooth and stress-free. 🐶 Gracie was looked after with genuine compassion and expertise. Ian the vet handled everything efficiently and made sure our little one was comfortable and safe throughout the visit. It’s clear they care deeply about the animals they treat and the people they serve. 👏 I can’t recommend Vets4Pets Drumchapel enough. First-class service, wonderful staff, and a place where your pets are treated like family. Thank you again to Amanda and the whole team—you were amazing! Love from Wee Gracie Allan 💕

Honestly I cannot praise this practice enough. I have a very anxious romanian rescue dog and both Alison and Ian have gone out their way to accommodate my dog. Alison at reception is a delight and Ian is one of the best vets I have gone to.

I don’t think I have the words to describe the team at Vets for Pets Drumchapel, and if I do - they still won’t be enough. I’ve been quite a regular to the practice over the past three years as my Cat Rupert has a rare condition - and since day one the team have gone above and beyond. I’ve never seen anyone show as much passion and love for animals (particularly my Rupert 😂) and their work as the vet Vahid. Since day one he was determined to find out what was wrong with my cat Rupert, seeking second opinions and doing research leaving no stone unturned to get to the bottom of his issues. His evident passion and care for the animals and his work have always put me at ease, and there’s nobody else I’d take my pets to - put it this way, if he took humans I’d be asking him to be my doctor 😂 And the rest of the practice team - where do I start? Since day one they’ve been there to reassure me - mop up tears and brighten up my mood when I’ve been worried and bring laughter to every visit. Lauren, Allison, Ryla and Katie are absolute angels, and I look forward to seeing their smiling faces every time I visit - it’s like catching up with friends every time. I could go on for ever - but in summary It doesn’t feel like “taking Rupert to the Vets” it’s more like bringing him to see his other family at this point, and the comfort that brings me will forever be priceless. Thank you all for everything you do ❤️