Julie Innes Veterinary Surgery, located in Hamilton, has established a strong reputation with a commendable 4.7-star rating from 291 reviews on Google. This high rating suggests a generally positive reception from clients, indicating the clinic prioritizes quality care and customer satisfaction. However, a deeper dive into individual reviews reveals some areas for improvement, particularly concerning customer service interactions at the reception and communication with insurance companies.

One review highlights a negative experience with a receptionist, describing the interaction as rude and unwelcoming during the registration process. Another review echoes concerns about the practice’s communication efficiency, particularly regarding insurance claims, which can add stress during critical times for pet owners.

Despite these criticisms, the majority of feedback is overwhelmingly positive. Many clients commend Julie Innes and her team for their compassionate care, particularly during difficult times such as terminal diagnoses and end-of-life care. A recurring theme in positive reviews is the team's dedication to treating pets with kindness and ensuring that pet owners are well-informed and supported throughout their visits.

The clinic also serves as a veterinary nurse training facility, indicating a commitment to education and the advancement of veterinary skills. While no clear pricing information is available, the clinic’s reputation for compassionate care and its high overall rating suggest it is a trusted choice for many pet owners in Hamilton. The feedback, although mixed, portrays a clinic that is highly valued for its compassionate care but could benefit from improvements in front-desk customer service and administrative efficiency.