Luca Veterinary Care – Vets in Larkhall
Clinic Overview
Luca Veterinary Care describes itself as an independent small-animal practice, with a clinical team offering over 30 years of veterinary experience. The practice also advertises 24/7 digital vet support via the VidiVet app for around-the-clock access to experienced vets.
From the latest reviews, the clinic appears set up for routine procedures and day-to-day medical problems, with examples including cat neutering and assessment of an eye lesion that led to a same-day referral to a specialist ophthalmology team. Several owners also describe supportive end-of-life care. One recent review, however, reports serious frustration around holiday-period closure communication, voicemail accuracy, and reception interactions when trying to obtain necessary medication.
Services
- •Small-animal veterinary care (practice description).
- •24/7 digital veterinary support through the VidiVet app (website).
- •Cat neutering (review).
- •Assessment of an eye problem/lesion and referral to a specialist ophthalmology team, with follow-up the same day (review).
- •Medication supply/prescriptions (review mentions difficulty obtaining necessary medication during a closure period).
- •Euthanasia / end-of-life support (review describes a dog being put to sleep and the team’s handling of the appointment).
- •Pet plans are mentioned by an owner, but details of what’s included aren’t provided in the available information (review).
People
- •Rhona (vet): Mentioned for confident cat handling and cat-specific knowledge, including advising on breed/individual needs. An owner also noted she took time to explain options and answer questions, and arranged a same-day referral for an eye issue (review).
- •Reception team (unnamed): Experiences described are mixed—some reviews mention friendly/helpful staff, while one recent reviewer reports a defensive response and unhelpful handling of a complaint about communication and payment change (reviews).
Reviews
Google rating: 4.6 stars from 22 reviews. “”
- •Cat care and handling: One reviewer (a cat groomer) highlights gentle, skilled handling and detailed cat-focused explanations, including breed-relevant advice.
- •Referrals and follow-up: An eye case was referred to a specialist ophthalmology team, with follow-up the same day.
- •Routine surgery: Cat neutering is specifically mentioned, with the owner happy with the outcome.
- •End-of-life support: Multiple owners describe staff being thoughtful during euthanasia appointments.
- •Communication and customer service (conflicting): Many describe staff as helpful, but one recent review reports unexpected closure with unclear/misleading voicemail messaging, difficulty obtaining medication, and a negative interaction at reception.
Animals Treated at Luca Veterinary Care
Animals We Treat
Companion Animals
Opening Hours – Luca Veterinary Care
Opening Hours
Hours
Reviews for Luca Veterinary Care
Note: Showing the 5 most recent Google reviews out of 22 we track in total. Recent reviews may not be representative of overall sentiment.
Jiv
in the last week
On first ever visit vet called my dog a pest as he had sprayed on the wall. Moving on to attempting to get my dogs necessary medication over the festive period was nothing but stressful. Place closed with no communication via fb or website. Answering machine had messages - one saying they were open (they were not, i was sitting outside) and the other on a different day saying an agent would be with me soon - they were still closed. On finally getting them open and advising, calmly and respectfully, how difficult it was to find out when they were finally open was met with just a shrug. I tried to pay with cash (£50 note) and was told they couldn't give ne change. I came back with change and advised them on the misleading answer machine messages whereby the reception girl got extremely defensive and eventually said "do your want your dog's medication or not"!!! Absolutely despicable behaviour and zero customer service from start to finish. They obviously do not like or accept any criticism. Will never go back. Do not sign up with them. If that's how they treat the owners, lord knows how they treat your precious pets when you're not there. Avoid, avoid, avoid.
Divine Feline Scotland
a month ago
Such a great little vet practice! We brought our cat Theo in today after he had a strange lesion appear on his eye and we were extremely impressed with the high quality care given to our boy. As cat groomers we admit to being quite picky about vets as we have found that many aren’t confident with cat handling but we were so delighted with Rhona’s expertise and knowledge about cats - especially with specific breeds, which many practices we have been to seem to neglect. It was refreshing to see our boy handled in a gentle & skilled manner and recieve advice specific to his breed & unique needs from someone who clearly cares very much about her work. We felt very reassured & she really took the time to explain everything and answer our questions, while giving lots of attention to our boy. She is visibly an excellent vet & we are so glad to have found someone who understands cats! Theo was referred to a specialist ophthalmology team and this was followed up on the same day. Thank you Rhona! Will definitely be recommending this practice to our kitty clients🐱
Andrew Gibbs
a month ago
A new vet practise making a good impression. Nice surgery with friendly and helpful vets.
Gary Newlands
a month ago
The most compassionate and caring practice , they are true animal lovers and prioritise that above all else. Can’t recommend enough!
Bill Coyle
2 months ago
darren m
a week ago
What a fantastic vets, nice and clean, lovely staff and they are brilliant with your pets. Highly recommend using this veterinary service
Zoey Hamilton
3 weeks ago
Amazing veterinary service staff are very friendly and supper informative. Took my cat to get neutered here and they did an amazing job and are very affordable. There pet plans are also budget friendly. They are a great local vet i highly recommend registering you're pets here
Robert Pollock
3 months ago
Absolutely first class veterinary practice. All staff were, caring, compassionate and totally professional. Would recommend Luca without any hesitation. Thanks you all for helping Turk
Carol Espie
3 months ago
Had to get our doggy put to sleep last week. He was 14.all the staff were absolutely amazing so thoughtful and caring. Made a really difficult time that bit easier. I can't thank them enough. Highly recommend
James Jones
4 months ago
Very clean grate staff and service the vets and reception staff take their time with you pet to make it feel relaxed and comfortable 😀
