Veterinary Vision

Veterinary Vision provides a dedicated veterinary ophthalmology referral service, with “state-of-the-art operating facilities” described on its website. Recent reviews frequently mention eye-focused surgery and follow-on treatment (including cataract surgery, ulcer treatment, and eyelid/skin procedures aimed at preventing future ulcers). Owners also describe clear explanations from vets and nurses, and prompt treatment after referral; several reviews highlight reception support for nervous pets.

Services

•Ophthalmology referral service (website-stated focus on ophthalmology referrals).
•Eye surgery mentioned by owners, including
•Cataract surgery (one review cites a ~£7,000+ total spend and dissatisfaction with outcome and costs).
•Surgery for ulcers/ulceration-related issues, including treatment for an ulcer after referral.
•Procedures around eyelids/eye folds: one owner reports “eye folds removed” and “skin tightened around her eyes” to help prevent future ulcers.
•Treatment plans and ongoing management for eyesight issues, including post-treatment “way forward” plans described by owners.
•Veterinary Nurse Training facility (structured clinic data).

Pricing

•One reviewer reports spending “7000 pound if not more” on a cataract surgery case, with follow-up visits described as “over 100 pound” each.
•The same reviewer reports a £30 prescription fee requested after the prescription was emailed, and alleges this fee wasn’t disclosed at the time of request.

People

•Gladys (reception) is named in multiple reviews. Owners describe her as “a joy to speak with,” “extremely helpful,” and patient with a “very nervous pup.”
•Sean & Rachel are named (role not stated) and praised for “incredible” knowledge in one review.
•Multiple reviews mention vets and nurses (not named) who “explained everything very clearly,” and are credited with successfully performing eye surgeries (including saving an eye affected by ulceration).

Reviews

4.9 stars from 59 reviews. The written reviews available are predominantly enthusiastic about ophthalmology care and staff communication, with one detailed complaint about costs and billing transparency. “”

•Repeated mentions of successful eye-focused treatment and surgery (ulcer care, multiple surgeries for eyesight issues; one owner says the team “saved” their dog’s eye).
•Owners frequently note clear explanations and being kept informed, especially around surgery and treatment plans.
•Reception experience is specifically called out (Gladys) for being helpful and patient, including with nervous pets.
•A minority report raises concerns about pricing transparency and unexpected add-ons (items “not included” disclosed on the day, paid follow-ups, and a later-requested prescription fee), alongside dissatisfaction with the perceived visual outcome after cataract surgery.

Reviews for Veterinary Vision

Note: Showing the 5 most recent Google reviews out of 59 we track in total. Recent reviews may not be representative of overall sentiment.

Anne marie Francis

in the last week

Excellent service feels like my cat is in safe hands

David Watson (Urban Carpet Cleaning)

2 weeks ago

Veterinary Vision is a customer of UCC, benefiting from highly trained veterinary service professionals. Their expertise ensures that they provide top-notch care and support for pets, emphasizing the importance of quality and compassion in animal health. They work closely with pet owners to tailor solutions that meet the specific needs of each animal, creating a positive impact on their well-being and overall veterinary experience.

sandy skullen

a month ago

Totally excellent service for your poorly pooch, staff have great customer relationships 👍

Karen Mapes

Excellent care. I highly recommend Veterinary Vision.

Desistal

Chai has received nothing but undivided attention from Vetinary Vision. Glady's is a joy to speak with on every visit and extremely helpful. The surgeons and nurses did an incredible job at saving Chai's eye, which to me, looked irreparable through ulceration. You can tell how much every person in Vetinary Vision cares about Chai and all animals that come in for treatment. Chai go her eye folds removed, skin tightened around her eyes as well to prevent future ulcers, I feel this has worked very well.

Helen Roberts

A brilliant veterinary practice. I cannot recommend highly enough. My dog has been in their care for 10 years and has been looked after with great care and professionalism.

melanie court

Veterinary Vision continue to be a great help with our dog and his eyesight issues. They have done two surgeries on him now and always do their very best for the pet. Staff are very friendly & helpful and we would highly recommend them to anyone when it comes to your pets sight.

Kirstin Ramsay

2 months ago

Was referred here with my dog Cleo who ended up needing surgery and then get treatment for an ulcer. Can't fault the team here at Glasgow they do amazing work. You are definitely made to feel welcome from the minute you walk through the door, Gladys on reception is wonderful and had a lot of patience for my very nervous pup. The vets and nurses explained everything very clearly and treatment was prompt. If I ever need to return I know Cleo will be in good hands

Jonathan Lee

3 months ago

Had to emergency drive from Glasgow to Penrith, 3 staff in on a Saturday waiting on us. Super friendly, relaxing and experienced. Worth every penny and the 2 hour drive! Seriously fantastic service. Wee man now back home with treatment plan and way forward… so grateful. These guys seriously know what they are doing! Sean & Rachel’s knowledge is incredible.

Alessandra Agosti

6 months ago

A big rip off We have spent an incredible amount of money for a surgery to remove cataract. From day one it was clear everything they care about is money. Our dog has received the surgery in January we are nearly May and I don’t think she can see very good at all. Not just that everything is money they give you a price but they forgot to tell you that this and that is not included and this on the day of the surgery which makes it really awkward. Every visit after that even the one you would expect to be included you have to pay for and every time is over 100 pound I asked for a prescription to be sent via email so I can save some money and they did sent it, but 2 weeks later they ask for a 30 pound prescription fee which was not mentioned during the call I had when I ordered it l. I am so angry with the all system of ripping off they have in place. Not happy at all after spending 7000 pound if not more. I have been told that if I don’t pay the 30 pound they won’t see my dog again. They insisted I have been told about the fee but they never told me. I wouldn’t leave this review if they had especially after having paid so much money for everything. Absolutely ridiculous the way I have been treated by the receptionist, very unfriendly insisting that I have been told. Not a way to treat customer like the way they treated us. I have other dogs I would have brought to get checked and eventually treated, absolutely not after the way they treated me They have lost a customer they obviously don’t care.