Paisley Phoenix Vets4Pets Ltd

Paisley Phoenix Vets4Pets is part of the Vets4Pets network and presents itself as a locally owned practice in Paisley, with owner-vet Alemu Shewakena listed on the clinic team. The practice offers a broad mix of routine, diagnostic and surgical care, with facilities including an operating theatre, in-house lab, hospital ward, and separate cat and dog waiting and ward areas. Recent customer feedback is mixed: some owners praise helpful staff and smooth routine care, while others raise concerns about communication, pricing and reception handling.

Services

• •Routine and preventive care: Consultations, nurse clinics, nail trims, weight clinics, nutritional advice, microchipping, prescriptions and medication support are all listed. Recent reviews specifically mention nail trimming and post-operative check-ups.
• •Surgery and anaesthesia: The clinic lists an operating theatre, anaesthesia, soft tissue surgery, orthopaedics including cruciate surgery and fracture repair, and small mammal medicine and surgery. Reviews also mention castration and follow-up care.
• •Diagnostics and inpatient care: Website information includes an in-house laboratory for blood testing, blood pressure monitoring, digital x-ray, ultrasound, echocardiography, a hospital ward, isolation facilities and an oxygen chamber.
• •Dentistry and cardiology: Dentistry is listed, along with cardiology services including echocardiography.
• •End-of-life support: Bereavement support is listed, and reviews mention euthanasia care, with experiences described very differently by different owners.
• •Travel and emergency arrangements: Animal health certificates are listed, and out-of-hours emergencies are directed to a Vets Now hospital service.

Pricing

Available published prices indicate the clinic sits around average relative to similar practices. Reviews are more mixed on value, with some owners describing costs as high or inconsistent, including complaints about emergency-style appointment fees, medication charges and billing differences.

People

Named vets listed for the practice include Alemu Shewakena, Julian Beazley and Jantje Kerutt. In customer feedback, Julian is specifically praised for compassionate support at the end of a pet’s life. More generally, some owners describe the team as helpful and willing to answer questions, while others criticise reception and communication around charges.

Reviews

Google rating: 4.0/5 from 117 reviews.

• •Several owners report positive everyday experiences, including friendly help when moving multiple pets to the practice and reliable nail-trimming visits.
• •Communication is a recurring concern in negative reviews, with complaints about difficulty getting through by phone and about treatment or medication not being fully explained.
• •Cost is another common theme in critical feedback, especially around emergency-style appointments, added medication charges and inconsistent pricing at reception.
• •End-of-life care is described very differently by reviewers: one owner says Julian made the final visit peaceful, while another felt the experience was cold and overly transactional.