Paisley Phoenix Vets4Pets Ltd

Paisley Phoenix Vets4Pets is part of the Vets4Pets network and is described on its website as a locally owned practice, with an owner-vet listed (Alemu Shewakena). The clinic presents itself as set up for a wide range of routine and surgical care, with facilities like an operating theatre, in-house lab, hospital ward, and separated cat/dog waiting and ward areas.

From the latest reviews available to us, experiences are mixed: several owners describe helpful, question-friendly staff and routine care like nail trims going smoothly, while others report serious concerns about communication, handling, and costs—especially around emergency-style appointments, medication charges, and billing consistency. Euthanasia support is described very differently by different reviewers (both “peaceful” and “cold/transactional”).

Concrete specifics mentioned

• •Separate cat & dog waiting areas, and separated cat/dog wards and isolation units (website).
• •In-house laboratory plus imaging such as digital x-ray and ultrasound (website).
• •Surgical services including castration (review) and orthopaedic procedures like cruciate surgery and fracture repair (website).
• •Out-of-hours emergencies are directed to a Vets Now Hospital service (website).

Services

Services and capabilities referenced on the website and/or in reviews include

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  Routine appointments and nurse-led care

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  Nurse clinic (website)

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  Nail trimming (review)

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  Weight clinic and nutritional advice (website)

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  Microchipping (website)

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  Prescriptions and medication supply (website)

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  Surgery and anaesthesia

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  Anaesthesia and operating theatre (website)

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  Castration with a post-op check mentioned (review)

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  Soft tissue surgery (website)

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  Orthopaedics including cruciate surgery and fracture repair (website)

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  Small mammal medicine and surgery (website)

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  Diagnostics and inpatient care

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  In-house laboratory work (biochemistry, haematology, electrolytes) (website)

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  Blood pressure monitoring (website)

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  Digital x-ray and ultrasound (website), including echocardiography (website)

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  Hospital ward and isolation unit (website)

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  Oxygen chamber (website)

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  Dentistry

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  Dentistry listed (website)

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  Cardiology

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  Cardiology and echocardiography listed (website)

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  End-of-life and bereavement

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  Bereavement support listed (website)

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  Euthanasia experiences described in reviews (with strongly conflicting accounts)

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  Travel documentation

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  Pet passport / animal health certificate (website)

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  Emergency / out-of-hours

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  Out-of-hours emergencies are covered via a Vets Now Hospital service (website).

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  The clinic is also listed in provided data as offering emergency veterinary services (24/7 or extended hours).

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  Training

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  Listed in provided data as a Veterinary Nurse Training facility.

Pricing

Only prices specifically mentioned in reviews

• •An “emergency appointment” fee of £150 was reported by one reviewer, with a total bill of £285 after antibiotics and the consultation (review).
• •One reviewer reported an appointment costing just under £400 for an ear problem, including a steroid injection they say was not explained beforehand (review).
• •Post-castration medication costs were described inconsistently: one reviewer was told £42, later £32, and also alleged earlier differences in quoted vs charged amounts (£172 vs an attempted £250) (review).

People

Named team members from the website

• •Alemu Shewakena — listed as Owner & Veterinary Surgeon (website).
• •Julian Beazley — listed as Veterinary Surgeon (website). In reviews, one owner credits “Julian” with guiding end-of-life care and making the final day “peaceful” (review).
• •Jantje Kerutt — listed as Veterinary Surgeon (website).

Feedback about staff (not always named)

• •Some owners say staff are “happy to help and answer all questions” when moving multiple pets to the practice (reviews).
• •Other owners describe problems at reception around charges and payment timing (review), and concerns about vets’ communication (e.g., not explaining an injection) (review).

Reviews

4.0 stars from 115 reviews.

• •Helpful routine care for some owners: examples include repeated praise for nail trimming and owners saying staff answered questions when registering multiple pets.
• •Cost and billing disputes: multiple reviewers describe the practice as “money driven,” including reports of high bills for short visits and allegations of inconsistent pricing/quotes at reception.
• •Communication and consent concerns: one reviewer alleges a steroid injection was given without explanation, followed by severe illness and later diagnosis elsewhere of a burst eardrum.
• •End-of-life care is described very differently: one review describes a calm, peaceful euthanasia experience with “Julian,” while another describes the vet as cold and focused on cremation options immediately.