ICR Veterinary Group Ltd

ICR Veterinary Group Ltd is a general veterinary practice in Gorebridge, Midlothian. It is also listed as a veterinary nurse training facility and offers emergency veterinary services, although the out-of-hours arrangement is not specified. Recent feedback continues to highlight clear explanations, friendly staff, same-day appointments when available, and practical touches such as a separate cat-only waiting area.

Services

• •General veterinary care for pets, including routine appointments and ongoing treatment.
• •Emergency veterinary services, with emergency cover listed by the practice, though the exact out-of-hours setup is not specified.
• •Veterinary nurse training, as the practice is listed as a nurse training facility.
• •Investigation of more complex problems, with reviewers describing cases being looked into thoroughly and referred on when needed.
• •Supportive handling for nervous animals, including one owner who felt their anxious dog was made much more comfortable here than at a previous practice.
• •Cat-friendly visits, with repeated positive comments from cat owners and mention of a cat-only waiting area.
• •Helpful follow-up and communication, including vets explaining procedures and treatment options clearly and, in one case, making a follow-up phone call after the appointment.

Pricing

No published pricing information is currently available for this clinic.

People

No individual clinicians are named publicly in the available information, but the team is reviewed positively across the practice.

• •Vets are regularly praised for explaining procedures clearly, discussing treatment options, and being caring and professional.
• •Nurses and reception staff are frequently described as friendly, welcoming, and helpful, with owners saying they feel comfortable asking questions or phoning for clarification.

Reviews

Google rating: 4.8/5 from 200 reviews.

• •Reviews are consistently positive about the clinic’s kind, caring approach, with owners describing staff as professional, warm, and attentive.
• •A repeated theme is clear communication, especially vets taking time to explain procedures and talk through treatment options.
• •Owners also mention practical day-to-day positives such as same-day appointments when phoning, a cat-only waiting area, and thoughtful follow-up after visits.
• •Pricing feedback is mixed: most recent comments focus on care quality, while a small minority say the practice can feel expensive and would like clearer discussion of lower-cost medication options.