ICR Veterinary Group Ltd

ICR Veterinary Group Ltd is a general veterinary practice that, based on the provided clinic data, is also a veterinary nurse training facility and offers emergency veterinary services (the exact out-of-hours arrangement isn’t specified). Reviews repeatedly mention vets taking time to explain procedures and lay out treatment options, including follow-up phone calls after visits. Owners also highlight practical touches such as same-day appointments when phoning and a separate cat-only waiting area. A minority of reviewers raise cost concerns, including wanting clearer discussion of cheaper medication alternatives and using prescriptions to buy medicines online.

Services

Based on the clinic data and the latest reviews, the practice is associated with

• •Emergency veterinary services (listed in clinic data; details such as 24/7 vs extended hours are not specified).
• •Veterinary nurse training facility (listed in clinic data).
• •Appointments for routine and ongoing care, with some owners reporting same-day appointments when they call.
• •Work-ups for complex problems and referral on when needed, described by one owner as being “looked into thoroughly and referred where needed.”
• •Support for anxious pets, with one owner saying their dog was made much more comfortable than at their previous vet.
• •Cat-friendly waiting arrangements, including a cat-only section mentioned in reviews.

People

No individual clinicians are named in the provided information, but reviewers consistently describe how the team works

• •Vets: often described as explaining procedures and discussing treatment options; one review mentions a vet phoning to check progress afterwards.
• •Nurses and reception team: repeatedly mentioned as welcoming and helpful, with owners noting they can ask lots of questions or call for clarification without feeling brushed off.

Reviews

4.8 stars from 199 reviews. - Clear explanations of procedures and treatment options, with owners feeling able to ask questions and get clarification.

• •Access and flow: multiple mentions of getting an appointment the same day, and one mention of a cat-only waiting area.
• •Follow-up: at least one reviewer reports a phone call after the appointment to check how things were going.
• •Handling nervous pets: one owner says their anxious dog was made more comfortable here than at a previous practice.
• •Costs: some find it pricey, including a request for more proactive discussion of lower-cost medication alternatives and using prescriptions to buy medicines online.