ICR Veterinary Group Ltd in Loanhead, Midlothian, Scotland, receives high praise from clients, with an impressive Google Maps rating of 4.7 stars based on 655 reviews. This substantial number of reviews suggests a reliable and consistent level of service quality. The clinic is not only a veterinary practice but also a training facility for veterinary nurses, indicating a commitment to education and professional development. They offer emergency veterinary services, which are crucial for urgent animal care.

Customer feedback highlights the empathetic and professional approach of the staff. Peter Wilson, one of the vets, is noted for his patience and professional demeanor, particularly with nervous pets. Another review commends the phone reception staff for being personable, knowledgeable, and calming, which is vital for pet owners in distress.

However, not all feedback is positive. One reviewer expressed dissatisfaction with the clinic’s emergency services, describing them as "commercial and rigid" after being refused help during an after-hours emergency. This isolated negative experience contrasts with the overall positive sentiment from other reviewers.

The practice is praised for its ethical approach to treatment, recommending necessary interventions without upselling, and offering cost-effective solutions such as written prescriptions that allow pet owners to purchase medications more affordably. The clinic’s commitment to patient care over profit is a recurring theme in the reviews, with clients expressing gratitude for the compassionate care their pets received.

Overall, ICR Veterinary Group Ltd stands out for its dedication to animal welfare, effective communication, and professionalism, making it a recommended choice for pet owners seeking reliable and compassionate veterinary care.