Was a customer for multiple years; however very disappointed with level of service we received. Generally, came across very few staff who seemed to genuinely care about the welfare of my pets. The above coupled with many inexperienced vets working at their first practice as well as regular locums was not a good combination. Best decision I made was to leave this practice.

Avoid! They tried to leave my guinea pig in pain he was shouting in pain from a urine infection and they ‘forgot’ about painkillers after saying they recommended an x-ray As Well. Which would’ve been over £1600! Go to pdsa their cheaper and they actually care about the animals

Life and ill health had gotten in the way of managing to bring our dogs the 70 mile round trip to see the vet. I spoke to Hans, who could not have been more helpful in fitting us in at short notice. Then 5 minutes later Hans called me back and offering assistance on our arrival to help me out the car with the dogs (one is large and getting old). How lovely of him. My husband attended the appointment and said Hans gave good practical advice, which he trusted, on how to manage our older dog's condition. Would highly recommend this Vet, our previous appointments and treatment have always been very good, but felt Hans' approach should be praised. Thank you Hans!

In the roughly 3 years I have used this practise, I have always found the individual vets to be friendly and very professional. No complaints. However every time; without fail. I have an issue collecting my cats flea and worm treatment. Over the years I have had several poor / frustrating experiences with the general admin of the practice. I have moved my cat back to the Fort Kinnaird branch where you can walk in and pick it up on the day, or they even post it to you. I used this branch for years, before moving house, without any issues. *Edit - over 2 weeks later the straiton branch still haven’t sent my cats care plan documentation to the fort kinnaird branch, despite me specifically checking and asking that they would do so and being assured that they would. I can’t get an answer on the phone, as usual, so am writing this up in general frustration.

Great service by the nurse and doctors (except for one individual in particular who is unkind) who are gentle with both our senior cats for every appointment we’ve been so far. We’ve stuck with the pet care plan and I think it has been worth it with the free blood test, free checkups and all vacc and F&W treatment included. The only huge downside to this branch is that a few times I was (almost) charged for things that were free with the pet care plan. Please be aware of your plan benefits and speak up if you think something sounds wrong. You can also ask for your leftover benefits to be printed out at reception so you can keep track of the number of free checkups / benefits left available.