Moray Coast Veterinary Group

Moray Coast Veterinary Group describes itself as an independent, multi-disciplinary practice operating across four sites. From its own service list and client accounts, it appears set up for a broad caseload: small animals needing routine and surgical care, plus equine, farm, reptile and pet travel work. Reviews repeatedly mention out-of-hours emergency treatment, surgery (including a dog’s operation and an exploratory procedure), and practical touchpoints like requesting medication via a pet app. One recent review raises a serious concern about not being allowed to be present during anaesthesia for an exploratory surgery that ended in euthanasia, while other end-of-life reviews describe staff supporting owners through difficult decisions.

Services

• •Emergency care: The website instructs clients to telephone the practice number “in the event of an emergency,” and reviews mention receiving out-of-hours emergency care and treatment by the duty vet.
• •Surgery: Reviews reference a dog having surgery and another undergoing exploratory surgery.
• •End-of-life care: Multiple reviews describe support with euthanasia decisions, including arranging for two pets to be put to sleep together.
• •Pet Travel (website-listed).
• •Equine services, including Equine Vetting (website-listed).
• •Farm animal services (website-listed).
• •Reptile care (website-listed).
• •Repeat medication requests via an app: One reviewer specifically mentions messaging to request medication through a “pet app.”

People

• •Marc (vet): Mentioned as the vet a dog “loves,” in a review that also describes “outstanding service” around a dog’s surgery.
• •Chez Scott (duty vet): Named in an emergency case review; the owner describes them as “a star,” with helpful support from staff.
• •Emma: Mentioned in an end-of-life review as guiding an owner through euthanasia decisions over several months, including coordinating for two pets to be put to sleep together.

Reviews

4.6 stars from 257 reviews. The latest reviews available to us include short general praise, detailed emergency/surgery accounts, and one negative account about owner presence during anaesthesia/end-of-life circumstances. “”

• •Emergency/out-of-hours help is specifically mentioned (including being seen by a duty vet in an emergency).
• •Surgery experiences are referenced, with at least one owner describing “outstanding service” around their dog’s operation.
• •End-of-life support appears in multiple accounts, including one owner describing careful, ongoing help with difficult decisions and coordination for two pets at the same time.
• •Communication/administration tools: one reviewer values being able to message via a pet app to request medication.
• •A significant negative experience: one owner says they were not allowed to be with their dog when anaesthetised for exploratory surgery, which later ended in euthanasia by phone consent; they describe this policy/decision as distressing and “cruel.”