Cumbernauld Vets4Pets Ltd

Cumbernauld Vets4Pets Ltd is part of the Vets4Pets group (the website describes practices as “locally owned”). Based on the information available, the practice appears set up for routine care and common procedures alongside urgent same-day assessments when needed. Owners specifically mention cat spaying with “no fuss, no complications,” nail clipping appointments, and a cat being seen as a priority the same morning after a first seizure. Reviews also show a split: many describe clear explanations of investigations/treatment plans and reassurance, while a minority report poor communication/aftercare and an upsetting handling of a nail-clip visit.

Services

•Routine appointments mentioned in reviews, including nail clipping.
•Neutering/spaying: owners describe a cat spay with no complications.
•Urgent/same-day assessment: a cat with a first seizure was reportedly seen as a priority the same morning after the owner phoned.
•Investigation and treatment planning: one review describes staff explaining investigations and a treatment plan throughout a weekend visit for a very ill dog.
•Post-procedure aftercare is referenced in reviews (with mixed experiences reported).
•Veterinary Nurse Training facility (listed in the clinic’s structured data).

People

•Dr Moroka (vet): described as patient and clear in explanations during a visit for a cat’s first seizure; the owner felt able to ask questions without feeling dismissed.
•Dr Claire Henson (vet): one reviewer notes they “always seemed professional and competent,” but also says they haven’t seen her “in a while.”
•Care Advisor (Sheila? — name uncertain in the review): praised for explaining what to expect and discussing billing/insurance, while showing interest in the pet’s situation.

Reviews

4.4 stars from 259 reviews. “”

•Clear communication during investigations/treatment: owners mention being talked through plans “throughout” a visit and feeling reassured.
•Handling anxious/stressed cats: multiple reviews say staff helped keep cats calm and “at ease.”
•Urgent access when worried: one owner reports their cat was prioritised the same morning after a seizure.
•Routine surgery experiences: a cat spay is described as straightforward with no complications.
•Conflicting feedback on communication and handling: one owner describes a nail-clip visit as distressing (including a sedation comment said in the waiting area and the trim not being completed), and another reports “appalling” aftercare/communication after a dog’s procedure, while many others describe the opposite.

Reviews for Cumbernauld Vets4Pets Ltd

Note: Showing the 5 most recent Google reviews out of 259 we track in total. Recent reviews may not be representative of overall sentiment.

Nicola Li

in the last week

paweł kurdziel

a week ago

Nice place Great choice and animals living in good condition

emma joyce

a month ago

Would not recommend. Cat came in for a simple nail clipping turned into a horrible experience and staff member disclosed in front of waiting area my cat should be knocked out for a nail clipping. After all this the job wasn’t complete. Manager blamed experience on my cat.

Tracey Nicholl

2 months ago

Mac Con

4 months ago

Very nice people and good at there job

Tatty TEDDY

Staff was efficient and attentive with my sisters dog, who was very ill at the weekend. Very professional and outline and explained the investigations and treatment plan throughout his visit. I moved my dogs from another practice to this one, and it's been a great decision.

Gordon Pie

Avoid this practice. I had a deeply concerning experience here. After my dog’s procedure, the level of aftercare and communication was appalling. When I raised concerns, they were deflected, and I was treated dismissively. I noticed a lack of balanced staff representation and an environment that felt more about defending reputations than delivering compassionate veterinary care. I haven’t seen Dr Claire Henson in a while, she always seemed professional and competent.

Jenny M

Came here this month after being unimpressed with my previous vets. Met 2 of the vets who were friendly and affectionate towards my cat and made me feel at ease. Got my cat spayed here, no fuss, no complications, very reasonably priced. Will continue to use them, really impressed and relieved.

Martine McNee

6 months ago

Excellent staff. They really put my cat at ease. He gets really stressed but they arw great with him

Anna Riley

7 months ago

The team at this practice are second to none. Any query or concern I have, I find them to be very thorough, helpful and reassuring. Today I had fright where my cat took a seizure for the first time. I phoned first thing and Vets4Pets saw him as a priority this morning. They went above and beyond. I believe he was seen by Dr Moroka who honestly I was blown away by. She heard all my concerns, was so patient, and explained things really well. I would say she also has the really unique ability to put a concerned owner at complete ease. As someone with a lot of anxiety I can ask a lot of questions and overthink a lot but at no point did I feel at all I was second guessing myself / self conscious about this which is really unusual for me in these types of scenarios. It would be a miss to leave out the Care Advisor ( Sheila ? ) who was also so compassionate and very informative with regards to what to expect, billing / insurance etc. She showed such a genuine interest in my cat and what had happened, and similarly to the Vet was able to put me at ease almost instantly. A massive thank you to the entire team at Vets4Pets Cumbernauld - we wouldn’t manage without you!