Greenside Veterinary Practice – Vets in Melrose
Clinic Overview
Greenside Veterinary Practice in Melrose is part of the Linnaeus group and provides care for both small and large animals, while also operating as a veterinary nurse training practice. The practice appears particularly well known for cases that go beyond routine appointments, with a dedicated Regenerative Therapies & Rehabilitation service mentioned repeatedly by owners. Recent feedback continues to highlight thorough consultations, supportive handling for nervous dogs, clear communication, and attentive emergency and follow-up care, though a small number of recent reviewers report serious concerns about administration and aspects of case handling.
Services
- •Small and large animal veterinary care, including routine appointments, investigations, first appointments for new puppies, and ongoing management of longer-term conditions.
- •Emergency veterinary care, with owners describing empathetic and responsive help when their dog needed urgent attention.
- •Regenerative Therapies & Rehabilitation, a standout area in owner feedback, including
- •stem cell treatments
- •arthritis and mobility support
- •joint injections
- •laser therapy for pain and inflammation
- •rehabilitation support around injury recovery and surgery
- •Support for anxious or nervous dogs, including low-pressure social appointments with treats and positive handling to help dogs feel more comfortable at the practice.
- •Prescriptions and medication arrangements, mentioned by owners at first visits.
- •Pet health plan, which owners describe positively, with one saying it is worth the money.
Pricing
Available published prices indicate the clinic sits around average relative to similar practices. Review feedback on value is generally positive, with comments describing prices as reasonable and the pet plan as worthwhile, although one recent reviewer reported distress over unexpectedly high end-of-life invoicing and a cremation billing error.
People
- •Kate (vet), mentioned positively in an urgent consultation for a young dog with travel-related anxiety.
- •Lynda (reception), described as reassuring by an owner attending the rehabilitation service.
- •Breeze, mentioned positively by owners in older reviews.
- •Nursing team, praised for helping dogs stay calm, supporting recovery at home, and providing thoughtful follow-up after in-patient stays.
- •Regenerative Therapies & Rehabilitation team, repeatedly described as caring, professional, and effective in supporting mobility and quality of life.
Reviews
Google rating: 4.9/5 from 323 reviews. Recent feedback is mostly very positive, with a few serious complaints alongside much stronger praise for the team’s care and rehabilitation work.
- •Rehabilitation and mobility care remain a major strength: owners describe meaningful improvement in arthritis, long-term mobility problems, and recovery after injury, with stem cell treatment singled out especially positively.
- •Staff manner is a consistent positive theme: reviewers often mention friendly, empathetic, respectful, and professional care, with staff listening carefully, answering questions, and helping both local clients and visitors needing an appointment while travelling.
- •Consultations are often described as thorough and helpful: owners mention detailed investigation, clear advice, strong emergency support, and good experiences at first puppy appointments.
- •A small number of recent reviewers raise serious concerns: these include an alleged problem with a travel health certificate, distress over billing and cremation administration after a pet’s death, and one complaint alleging discrimination and a data/privacy issue.
