just a joke only cared about the money took my dog last week the horrible vet had no respect and acted like we had to do HER job she looked like she couldn’t care. disgusting moved to a new vet just to find out my dog has cancer, stupid place no respect for customers or there animas only care about the bloody money only good thing was the lovely receptionist.
I haven't got a good word to say about this practice after a very traumatic experience
The staff are absolutely lovely, they really are, via phone calls and at reception, really caring people. We had to put down our 4 year old cat today because she swallowed something she shouldn't and caused a blockage. It cost £700 to get a blood test, x-ray and put her on a drip just to diagnose what was wrong. It was then going to be a further £2000 for an operation to remove the foreign object, an operation she may not survive. In the end it cost me £950 to put her to sleep..as I've already said the staff are amazing, lovely, caring people, but the costs the owners and business are charging are absolutely ludicrous. Please don't bother with the generic/AI responses you have given previously below, I'm not interested.
The staff are absolutely lovely, they really are, via phone calls and at reception, really caring people. We had to put down our 4 year old cat today because she swallowed something she shouldn't and caused a blockage. It cost £700 to get a blood test, x-ray and put her on a drip just to diagnose what was wrong. It was then going to be a further £2000 for an operation to remove the foreign object, an operation she may not survive. In the end it cost me £950 to put her to sleep..as I've already said the staff are amazing, lovely, caring people, but the costs the owners and business are charging are absolutely ludicrous. Please don't bother with the generic/AI responses you have given previously below, I'm not interested.
Visited for the first time and had a lovely visit. Lots of space inside which helps when you have a dog . From the receptionist to the vet ,they made me and the pooch very welcome . Consultation was very thorough and issue was well explained . Was nervous due to being first visit , my dog is a total mummy's boy , bur all fears soon disappeared .Relaxed atmosphere ,it was a pleasure and would highly recommend.
Visited for the first time and had a lovely visit. Lots of space inside which helps when you have a dog . From the receptionist to the vet ,they made me and the pooch very welcome . Consultation was very thorough and issue was well explained . Was nervous due to being first visit , my dog is a total mummy's boy , bur all fears soon disappeared .Relaxed atmosphere ,it was a pleasure and would highly recommend.
Joke of a place!!! Only good thing is Vicky and the lovely receptionist who gets her nails done where I do (you know who you are lovely)💜💜💜
Got a letter about "trust" and termination. Because of money!!! Found a new practice before I got the letter........ but not the point!!
You know what you did to my poor little dog Roy!!! Very unprofessional and unnecessary!!
"""I was sent a letter about "trust" and end of care for my 3 pet dog's. You guys broke this when you treated my little dog Roy the way your colleagues did last time he was there in your practice!!
I was told he has mass tumours!! Then they were jabbing him with needles for a biopsy......but couldn't get one without blood in it!!
I don't understand what they were trying to achieve!! Took 2 of your colleagues to hold him down and 1 other to try get what they were trying to do but failing miserably!!
Then after his and my ordeal they said he would have to get put under (£900 approx)!! I love my dog so much I agreed but was very concerned with him being an older dog!!
We were all booked in for him to get put under. Then the night before got a phone call to come in and pick up medication that the practice forgot to give us when we were there!! We live in macduff!! So we drove to your practice got an additional charge of £8 odd and then brought him in the next morning...........only to be told he was never booked in in the first place??? No record!!! Nothing!!
Look i suffer from PTSD....EUPD......psychosis and severe depression and anxiety i am still in a mess over this ordeal!! It is not on!! So yes I have found another vet as I have lost all "trust" in YOUR practice!!
I was overly upset at the time and now after!! Caused by yourselves being very unprofessional!!!
I don't want a call back. I don't want anything to do with your practice again!!""
Letter i sent to them............ so upset and frustrated at how they can treat people and animals!!!!!!
Would definitely NOT recommend this practice at all...avoid at all cost!!!!!
Joke of a place!!! Only good thing is Vicky and the lovely receptionist who gets her nails done where I do (you know who you are lovely)💜💜💜
Got a letter about trust and termination. Because of money!!! Found a new practice before I got the letter........ but not the point!!
You know what you did to my poor little dog Roy!!! Very unprofessional and unnecessary!!
I was sent a letter about trust and end of care for my 3 pet dog's. You guys broke this when you treated my little dog Roy the way your colleagues did last time he was there in your practice!!
I was told he has mass tumours!! Then they were jabbing him with needles for a biopsy......but couldn't get one without blood in it!!
I don't understand what they were trying to achieve!! Took 2 of your colleagues to hold him down and 1 other to try get what they were trying to do but failing miserably!!
Then after his and my ordeal they said he would have to get put under (£900 approx)!! I love my dog so much I agreed but was very concerned with him being an older dog!!
We were all booked in for him to get put under. Then the night before got a phone call to come in and pick up medication that the practice forgot to give us when we were there!! We live in macduff!! So we drove to your practice got an additional charge of £8 odd and then brought him in the next morning...........only to be told he was never booked in in the first place??? No record!!! Nothing!!
Look i suffer from PTSD....EUPD......psychosis and severe depression and anxiety i am still in a mess over this ordeal!! It is not on!! So yes I have found another vet as I have lost all trust in YOUR practice!!
I was overly upset at the time and now after!! Caused by yourselves being very unprofessional!!!
I don't want a call back. I don't want anything to do with your practice again!!
Letter i sent to them............ so upset and frustrated at how they can treat people and animals!!!!!!
Would definitely NOT recommend this practice at all...avoid at all cost!!!!!
Kris and Iveta walked me through every step, putting me at ease the whole time through a stressful diagnosis. I had full trust and capabilities leaving niyah in their hands during surgery. I can not thank them enough for all their expertise and support. A special thank you to Margaret for all her help at the desk arranging all the last minute appointments and to the nurses that answered all my questions and helped along the way. What a fantastic team all round at deveron vets!
