Clinic Overview
Bute & Cowal Vets describes itself as a family-run mixed practice treating companion animals and farm animals, and it also mentions seeing wildlife. The website states it provides its own 24/7 emergency service (365 days a year), and reviews include multiple examples of urgent care being handled quickly—such as a case where a dog was assessed and taken straight into surgery for suspected pyometra.
Bute & Cowal Vets describes itself as a family-run mixed practice treating companion animals and farm animals, and it also mentions seeing wildlife. The website states it provides its own 24/7 emergency service (365 days a year), and reviews include multiple examples of urgent care being handled quickly—such as a case where a dog was assessed and taken straight into surgery for suspected pyometra.
Based on the information available, this practice seems set up for both routine day-to-day care (health checks, repeat prescriptions) and time-critical emergencies (sedation, x-rays, pain relief, emergency surgery). Recent reviews are mixed on continuity and compassion: one owner disliked seeing a different vet each visit and felt the appointment was rushed, while other reviews describe vets being thorough and gentle in an emergency.
Services
From the clinic website and the latest written reviews, services mentioned include
- •Routine consultations and health checks
- •Telephone or email consults
- •Repeat prescriptions
- •Pet food provision
- •Emergency care: the practice states it runs its own emergency service 24/7, 365 days
- •Diagnostic imaging: x-rays are specifically mentioned in reviews
- •Pain relief and sedation: one puppy case mentions sedation, morphine, and ongoing pain medication
- •Emergency surgery: one review describes immediate surgery for a dog with pyometra
- •Mixed-practice work: website states care for companion animals, farm animals, and wildlife
- •Veterinary Nurse training facility (listed in the clinic data)
People
No individual staff names are provided in the inputs, but reviews describe experiences with different vets
- •Some owners mention seeing different vets on different visits, which mattered to them for continuity.
- •In emergency cases, vets are described as thorough and gentle, and one reviewer noted the vet’s recommendation matched their usual vet’s prior guidance.
- •Another review reports a very negative experience with a male vet, describing a lack of compassion and pressure around treatment options and payment (this is one side of the picture; other reviews describe kind and efficient care).
Reviews
Google rating: 4.7 stars from 223 reviews.
- •Fast response for urgent cases: examples include being seen quickly for an injured puppy, and a dog with suspected pyometra being identified within minutes and taken straight to surgery.
- •Thorough emergency assessments: one emergency review highlights a vet being gentle, professional, and clear about recommendations.
- •Roughly handled communication/continuity in some visits: one recent review complains about seeing a different person each time, a rushed-feeling consult, and a “hefty” bill without feeling satisfied.
- •Strongly conflicting accounts of compassion and decision-making: one reviewer describes feeling pressured to choose between immediate surgery with full payment upfront or euthanasia, while others describe the team as friendly, helpful, and efficient, and credit them with saving a dog’s life.
Special Services
Animals Treated at Bute & Cowal Vets
Animals We Treat
Companion Animals
Farm Animals
Pricing at Bute & Cowal Vets
Opening Hours – Bute & Cowal Vets
Opening Hours
Hours
Reviews for Bute & Cowal Vets
Note: Showing the 5 most recent Google reviews out of 223 we track in total. Recent reviews may not be representative of overall sentiment.
David O
3 weeks ago
Each visit my pup has to the vet there's always a different person to see him, the latest visit was a fast visit as the veteran did not seem very happy to be present and I felt the reception desk staff was actually more interested and helpful with my questions... After paying a hefty amount for it too im not impressed or sure to return for future treatment
Wendy Black
2 months ago
Tristan McKay (The Real McKay)
3 weeks ago
Had to attend as emergency while holidaying in area due to senior dog taking turns for worse. Vet very thorough, gentle and professional. Gave exact same opinion and recommendation as own vet when previously occured. Showed compassion and respect as we initially thought the end had come.
Tristan McKay (The Real McKay)
3 months ago
Had to attend as emergency while holidaying in area due to senior dog taking turns for worse. Vet very thorough, gentle and professional. Gave exact same opinion and recommendation as own vet when previously occured. Showed compassion and respect as we initially thought the end had come.
Rodger Macfarlane
4 months ago
Friendly, helpful and efficient. The two vets we have met so far have been lovely.
Christopher Nigel Booth
4 months ago
lisa berlin macquarie
2 months ago
This is an excellent service. We have taken our dogs many times. The vets are genuinely kind , caring and efficient. ❤️🐶❤️🐶
L Wood
3 months ago
No compassion from a male vet at this practice. My dog was hit by a van which didn't stop. Unfortunately I had no transport ( due to car being in garage) or way to get to the vets so my neighbour kindly took me as emergency. My dog is a rescue approx 9 months. Xrays where performed and I was told that she had a shattered paw and I was informed it would cost over £2000 to operate and it would perhaps need amputated.I asked the vet to go ahead with the operation and I would get the money from the bank in the morning as it was not an option to get it at that point.I was informed no that not good enough, full payment upfront or no operation.I explained I would need to get it the following day.I enquired about deposit etc and was given the same response.No upfront payment then no operation or help.I said could we get pain relief overnight and take her home until the morning when I could get the funds and come back for operation and was told no.Was told I wasn't allowed to take dog home.It was operation or I had to put my dog down there and then.I was in shock, upset and then railroaded and pressured by this vet.Absolutley no compassion from them and no thought about the shock I was in and how upsetting it all was.Clearly this vet only cares about money and not the animal and the owner.I had no choice but to then have to let my lovely girl go when I didnt want to. I would have paid the rest of the balance in full (if they had even took half as a deposit).Im completely heartbroken and in shock.If they had simply let me pay a deposit even until the next day I would have paid the balance in full and did everything I could for my lovely dog.Im heartbroken and angry at this vet showing no compassion for any of us.I understand they are a business but they also must have gotten into veterinary medicine to help animals.I know there was no kindness or compassion shown to me and my dog or the situation and I'm not the only person to have experienced the same at this vets with the same male vet.Other people have complained about the same vet doing this to them also and showing no compassion.For this reason I wouldnt recommend this practice.
Mandy Przybysz
5 months ago
Took our sick dog to Cowal vets & within a few minutes of the vet seeing her they picked up on a Pyometra infection & took her straight for surgery. The whole process was very professionally dealt with & the care & attention they showed to our dog & ourselves was outstanding. They did indeed save our dogs life & now she’s back to full recovery & full of life. Highly recommended vet.
Sarah Macgillivray
a year ago
My 10 week old puppy hurt her legs. I phoned the vets she got seen straight away. She got sedated, morphine and calpol and x-rayed. Thankfully there was nothing to see on the x-ray and she was sent home and i was told to bring her in the next day at 9am to see how she was. When we returned the vet checked her over and decided to give a prescription of painkillers and I was told to take her back if it doesn't get better in the next few days. It's already getting better. Fantastic staff and vets. Reasonably priced too.
