Ivybank Veterinary Clinic – Vets in Irvine
AI Overview
Generated from publicly available data sources; may not fully represent the broader set of reviews.
Ivybank Veterinary Clinic, located in Irvine, Ayrshire, Scotland, is a highly regarded establishment specializing in comprehensive veterinary care and serving as a Veterinary Nurse Training facility. With an impressive Google Maps rating of 4.6 stars from 230 reviews, it is evident that the clinic has generally succeeded in providing quality service to its clients. The clinic also offers emergency veterinary services, catering to the needs of pet owners requiring urgent care for their animals.
The reviews are predominantly positive, with multiple customers praising the clinic's staff for their professionalism, friendliness, and competence. One reviewer, Jenn, commended the staff for their exceptional care and communication during her Maine Coone's unexpected health issue. Similarly, Peter Watson highlighted the warm and friendly atmosphere, which even makes his dog Oscar look forward to visits. Other customers, like Susan McGugan and Lizzie, expressed satisfaction with the surgical care and post-operative follow-up their pets received, noting significant improvements in their pets' health and behavior.
However, not all feedback is positive. A negative review by Irene Preston points to issues with customer service, specifically citing unhelpful and rude reception staff and a lack of assistance for clients with mobility issues. This suggests that while the clinic generally maintains a high standard of care, there may be occasional lapses in customer service that need to be addressed.
Overall, Ivybank Veterinary Clinic is well-regarded for its caring and knowledgeable staff and quality veterinary services, although improvements in customer service interactions could further enhance client experiences.
Animals Treated
Dogs
Cats
Birds
Small Mammals
ExoticsSpecial Services
24/7 emergency care available
Veterinary nurse training provided
Location
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Animals Treated at Ivybank Veterinary Clinic
Animals We Treat
Companion Animals
DogsCatsBirdsSmall MammalsExoticsOpening Hours – Ivybank Veterinary Clinic
Opening Hours
Hours
Reviews for Ivybank Veterinary Clinic
Note: Showing the 5 most recent Google reviews out of 230 we track in total. Recent reviews may not be representative of overall sentiment.
Irene Preston
3 months ago
Awful experience & extremely stressful. The receptionist were SO rude and unhelpful. I have mobility issues and my cat weighs 10 kgs. They did not offer to help with carrying my cat up or down their awful stairs, even though they could clearly see I had mobility aids. Coupled with that they said my appointment was earlier but I showed them THEIR confirmation text of the time and they refused to acknowledge it was their mistake, not mine! The blonde receptionist was so rude, no compassion or care & worst customer service I have ever experienced from a Vets Practise. Waste of taxi fare as they told me to wait one of two hours, so I left! Burst into tears in taxi home.
Jenn
8 months ago
We took our Maine Coone kitty here cause she wasn’t well last minute (new to the area) they did an awesome job with her and really took awesome care of her. I wouldn’t go anywhere else and it is exactly what you want when looking for a vet practice. The text updates are also help put our minds at ease, 10/10, amazing job.
Peter Watson
a year ago
We take our dog Oscar here regularly for checkups and medication. The staff are fantastic, warm and friendly, and always give Oscar a treat after his visit. He loves them and actually likes going to the vet.
susan mcgugan
a year ago
My little dog princess had dental surgery two weeks ago and wow , her teeth are amazing and not only that I have a new dog . Her mood , Attitude , Personality has all changed for the good what a difference in her . I can’t thank the vets enough . They have been great throughout her treatment and aftercare . She is now letting me brush her teeth 🙌🏻 Thankyou so much . From Susan and Princess x
Lizzie
a year ago
I’ve came in recently with my two cats Luna & bear both of which have had excellent experiences and care. The staff are excellent and very friendly and knowledgeable from the vets to the reception staff. I had numerous updates after one of my cats had an operation recently which was fantastic and put my mind at ease, I had some question's during my visits and none was to much trouble for the vets I seen with my cats they were friendly and extremely professional as well as patient and we didn’t feel rushed which was fantastic! I was recommended by a family member to move to the practice and I’d do the same again , I’m delighted with this practice and feel my cats are in safe knowledgeable hands in their care. Thank you very much for your knowledge & support.
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