Ivybank Veterinary Clinic

Don't go near them lost our wee girl recently after operation for stones in bladder they told us wee one was Fine- took her home she would not respond in any way lay in her bed we believed operation and anesthetic was to blame and she would be better by morning we sat with her all night but she never changed in the morning she was violently sick I called vets to then be told by nurse Yvonne there was no appointments available this nurse was the one who took my girl to operation so she was well aware how serious it was - only Kilmarnock available but not till later afternoon-i did not have transport at that time so I was informed by this nurse- just get a taxi then -I could not believe how uncaring they were we eventually got our wee girl in so much pain to Kilmarnock when we got there the vet apparently from Irvine had worked on our girl during operation she wanted wee girl to stand up and as she did fluid came out of her stomach where stitches were vet said she never seen that before took our girl for scan came back 40 mins later to tell us she very poorly and would need intensive care I asked would the operation need to be done again yes was reply I then asked would she survive got no reply at that we just could not let her go through all that again she had went through enough so we had to let her go peacefully we were broken hearted we then had vet ask us to make decision if we wanted her to be buried or cremated we chose cremation and now we have her with us -but next morning we got text from ivybank to remember and put in second claim for insurance for all the work they did night before so uncaring it was all about money for them even when collecting ashes there was balance to be paid they made sure they got that first don't go near them - RIP Lola xxx xxx our wee girl xxx 8yr old December 2025 miss u so much dad mum max

All good , seamless process, friendly and efficient

I am giving a one star as there is not a button for zero stars. This vet is the epitome of everything wrong with the big conglomerate UK Vets and issues reported on ITN News. They are secretive and non-transparent. Refused to disclose pricing to my husband for medication, prescriptions or monthly injections which we needed to know so we could put our dog back on the specific treatment he requires but they could charge £66 for a consultation, no doubt with the same vet that likes the sound of her own voice and repeats everything she says back to herself. We don't want a consultation until we are ready for an informed discussion! We only want prices! Until the conglomerate vet practices are held accountable and are regulated better my advice is not to go anywhere near them. Talk about Rip Off Britain. This is rip off Ivybank!

Will not be back at this joke of a "vet" all they are interested in is your money don't care about your animals just see pound signs take your pets somewhere that actually cares.

Awful experience & extremely stressful. The receptionist were SO rude and unhelpful. I have mobility issues and my cat weighs 10 kgs. They did not offer to help with carrying my cat up or down their awful stairs, even though they could clearly see I had mobility aids. Coupled with that they said my appointment was earlier but I showed them THEIR confirmation text of the time and they refused to acknowledge it was their mistake, not mine! The blonde receptionist was so rude, no compassion or care & worst customer service I have ever experienced from a Vets Practise. Waste of taxi fare as they told me to wait one of two hours, so I left! Burst into tears in taxi home.

We took our Maine Coone kitty here cause she wasn’t well last minute (new to the area) they did an awesome job with her and really took awesome care of her. I wouldn’t go anywhere else and it is exactly what you want when looking for a vet practice. The text updates are also help put our minds at ease, 10/10, amazing job.

We take our dog Oscar here regularly for checkups and medication. The staff are fantastic, warm and friendly, and always give Oscar a treat after his visit. He loves them and actually likes going to the vet.

My little dog princess had dental surgery two weeks ago and wow , her teeth are amazing and not only that I have a new dog . Her mood , Attitude , Personality has all changed for the good what a difference in her . I can’t thank the vets enough . They have been great throughout her treatment and aftercare . She is now letting me brush her teeth 🙌🏻 Thankyou so much . From Susan and Princess x

I’ve came in recently with my two cats Luna & bear both of which have had excellent experiences and care. The staff are excellent and very friendly and knowledgeable from the vets to the reception staff. I had numerous updates after one of my cats had an operation recently which was fantastic and put my mind at ease, I had some question's during my visits and none was to much trouble for the vets I seen with my cats they were friendly and extremely professional as well as patient and we didn’t feel rushed which was fantastic! I was recommended by a family member to move to the practice and I’d do the same again , I’m delighted with this practice and feel my cats are in safe knowledgeable hands in their care. Thank you very much for your knowledge & support.