Ivybank Veterinary Clinic

- Many positive reviews praise the team as friendly, helpful and knowledgeable, with pets described as getting a warm welcome, treats and reassurance during visits. - Recent reviews mention routine care going smoothly, including health checks, boosters, ongoing medication and appointments for urgent issues. - Several owners highlight text updates and a generally smooth process during treatment, saying this helped reduce stress while their pet was in the clinic.

Ivybank Veterinary Clinic in Irvine is an RCVS accredited practice and a Vet Nurse Training Practice, and it is part of IVC Evidensia. It offers routine care, dentistry and surgery, with reviews also mentioning text updates and follow-up contact after procedures. Recent feedback is mixed overall: many owners describe friendly, knowledgeable staff and reassuring care, while some negative reviews raise concerns about communication, reception service and transparency around costs.

Services

•Practice standards and training: RCVS accredited practice and Vet Nurse Training Practice.
•Routine and preventive care: regular check-ups, ongoing medication, health checks and vaccination boosters are all mentioned in reviews. One reviewer also highlights the clinic’s pet health club for vaccinations, worming and flea treatment.
•Dentistry and surgery: reviews refer to dental surgery, other operations, and bladder stone surgery. Owners mention aftercare and updates during the day for pets undergoing procedures.
•Urgent care and follow-up: recent reviews mention help with urgent issues, and several owners say the clinic sends text updates after treatment or procedures.

Pricing

No published pricing information is currently available for this clinic.

People

Nurse Yvonne is named in one review about follow-up after bladder stone surgery. More broadly, reviewers often describe the vets and reception team as friendly, helpful and knowledgeable, though some negative reviews report poor communication and rude or unhelpful front-desk service.

Reviews

Ivybank Veterinary Clinic has 4.5 stars from 242 Google reviews.

•Many positive reviews praise the team as friendly, helpful and knowledgeable, with pets described as getting a warm welcome, treats and reassurance during visits.
•Recent reviews mention routine care going smoothly, including health checks, boosters, ongoing medication and appointments for urgent issues.
•Several owners highlight text updates and a generally smooth process during treatment, saying this helped reduce stress while their pet was in the clinic.
•Negative feedback centres on communication and customer service, including complaints about reception interactions, difficulty getting price information without booking a consultation, and one very serious complaint following bladder stone surgery.

Reviews for Ivybank Veterinary Clinic

Note: Showing the 10 most recent Google reviews out of 242 we track in total. Recent reviews may not be representative of overall sentiment.

Harry Travers

1 month ago

Very helpful on advise as well as care

mel campbell

2 months ago

Friendly staff

Sally Edgar

Ivybank Vets really look after our five dogs, they assist with any urgent issues quickly, the staff are without exception friendly, helpful and very knowledgeable. Whatsmore they take time to get to know and understand the issues, personalities and foibles of your pets. I particularly recommend their pet health club where you get all your vaccinations, worming, flea treatments and some decent discounts on various procedures. Best of all is complete peace of mind with free consultations. Thoroughly recommend.

Tracy Harkness

Excellent vets who always provide the best of care. My big boy was there yesterday for routine health check & vaccination booster. He is always really excited the moment he realises thats where we're going. He loves the warm welcome, treats, attention and cuddles at reception. Vets always excellent and understanding that he is a bit of a wimp once in the consulting room and give him plenty of treats and reassurance. Wouldn't trust anywhere else to look after his health.

Robert Russell

Nice staff

Graeme Boyle

4 months ago

Don't go near them lost our wee girl recently after operation for stones in bladder they told us wee one was Fine- took her home she would not respond in any way lay in her bed we believed operation and anesthetic was to blame and she would be better by morning we sat with her all night but she never changed in the morning she was violently sick I called vets to then be told by nurse Yvonne there was no appointments available this nurse was the one who took my girl to operation so she was well aware how serious it was - only Kilmarnock available but not till later afternoon-i did not have transport at that time so I was informed by this nurse- just get a taxi then -I could not believe how uncaring they were we eventually got our wee girl in so much pain to Kilmarnock when we got there the vet apparently from Irvine had worked on our girl during operation she wanted wee girl to stand up and as she did fluid came out of her stomach where stitches were vet said she never seen that before took our girl for scan came back 40 mins later to tell us she very poorly and would need intensive care I asked would the operation need to be done again yes was reply I then asked would she survive got no reply at that we just could not let her go through all that again she had went through enough so we had to let her go peacefully we were broken hearted we then had vet ask us to make decision if we wanted her to be buried or cremated we chose cremation and now we have her with us -but next morning we got text from ivybank to remember and put in second claim for insurance for all the work they did night before so uncaring it was all about money for them even when collecting ashes there was balance to be paid they made sure they got that first don't go near them - RIP Lola xxx xxx our wee girl xxx 8yr old December 2025 miss u so much dad mum max

Carolann Hay

c b

5 months ago

All good , seamless process, friendly and efficient

Pamy Hendry

6 months ago

I am giving a one star as there is not a button for zero stars. This vet is the epitome of everything wrong with the big conglomerate UK Vets and issues reported on ITN News. They are secretive and non-transparent. Refused to disclose pricing to my husband for medication, prescriptions or monthly injections which we needed to know so we could put our dog back on the specific treatment he requires but they could charge £66 for a consultation, no doubt with the same vet that likes the sound of her own voice and repeats everything she says back to herself. We don't want a consultation until we are ready for an informed discussion! We only want prices! Until the conglomerate vet practices are held accountable and are regulated better my advice is not to go anywhere near them. Talk about Rip Off Britain. This is rip off Ivybank!

Stacey Hamilton

Will not be back at this joke of a "vet" all they are interested in is your money don't care about your animals just see pound signs take your pets somewhere that actually cares.