Vets4Pets Irvine Ltd

- Recent feedback is mostly very positive, with owners praising friendly, welcoming staff and saying pets were treated with care and attention. - Several reviews highlight good experiences with puppies and routine visits, including first check-ups, clear explanations and a warm reception. - Named team members are thanked repeatedly, especially Victoria, along with Christine, Lauren, Kate and Dom.

Vets4Pets Irvine Ltd is part of the Vets4Pets group. It operates as a general small-animal practice offering routine care and common procedures, with reviews mentioning vaccinations, spaying, first puppy checks, skin problems and ongoing medication. The practice is also listed as a veterinary nurse training facility, and owner comments point to generally friendly visits, though communication around appointment timing and prescription requests has drawn some criticism.

Services

•Routine veterinary care: general consultations, first checks for puppies, vaccinations and follow-up advice are all mentioned by clients.
•Common procedures and treatment: reviews reference spaying, pain relief and medication for illness, with one owner reporting their dog improved quickly after treatment.
•Skin and minor health problems: a recent review specifically mentioned help with a dog’s skin problem.
•Repeat medication and prescribing: owners have discussed repeat medication requests, consultation requirements and written prescription handling.
•Aftercare and explanations: owners mention staff taking time to explain care clearly after treatment.
•Facilities and setup mentioned by owners: separate dog and cat areas, a customer toilet and an on-site groomers.
•Training role: the clinic is listed as a veterinary nurse training facility.

Pricing

Available published prices indicate the clinic sits above average relative to similar practices. Review comments mention a £60 consultation fee, £35 for medication, and £17 for a partial supply, and a small number of dissatisfied reviewers felt fees and prescription policies were frustrating.

People

Reviews mention Victoria, Christine, Lauren, Kate and Dom as friendly and helpful, and one owner also praised a trainee for explaining aftercare well.

Reviews

Google rating: 4.7/5 from 480 reviews.

•Recent feedback is mostly very positive, with owners praising friendly, welcoming staff and saying pets were treated with care and attention.
•Several reviews highlight good experiences with puppies and routine visits, including first check-ups, clear explanations and a warm reception.
•Named team members are thanked repeatedly, especially Victoria, along with Christine, Lauren, Kate and Dom.
•The main negative themes are around communication and administration, including one complaint about a vaccine appointment being repeatedly rescheduled and another about repeat medication and written prescription handling.

Reviews for Vets4Pets Irvine Ltd

Note: Showing the 10 most recent Google reviews out of 480 we track in total. Recent reviews may not be representative of overall sentiment.

Nicola Barnes

2 months ago

Excellent service with staff with our 9 week old puppy

Lynsey Scott

Lauren and Victoria were so friendly and helpful. You can tell they love animals and enjoy their job. Thank you so much.

Gail Sterling

Very professional and friendly looked after my dog with great care and attention 😀

Tracey Davidson

Took my puppy Hugo for his first check up today. Was made feel very welcome. Hugo was treated like the little prince that he is 💙 Christine and Victoria were lovely. Made us feel like we had been going there for years. Explained everything to us. Very helpful. Was a lovely experience for us and Hugo. :)

Laura Montgomery

Lovely and helpful staff, Victoria and Christine were great to help my boys skin problem today

Sophie

4 months ago

We had a vaccine appointment for our staffy and the vet at the appointment seemed very disinterested like he wished he could be anywhere else. Didn't want to answer simple questions and not very welcoming. They also rescheduled our appointment to the point where our dog was 2 months overdue then suggested we start the full course again instead of a booster. I would recommend going with a local vet rather than this chain. They're all about money.

Marianna Telford

My pets love comming here as everyone that works here is very welcoming and very happy they always have smile on there face I will recommend any one to come here with there pets

Yvonne Milroy

5 months ago

Lovely staff, Dom is lovely and super helpful. Highly recommend.

Sarah Semple

Our 1st visit was good came away with pain meds and told to just call in when we run out for a repeat. When I called in to ask for more meds I was told I would need another consultation (£60) and then I could get more medication (£35) when I explained that I was told I didn't need a consultation they said i wouldn't be getting the meds without so reluctantly I booked consultation and as was almost out of meds had to pay £17 on 3rd of a dose to get us through. We went along to consultation saw tge same vet and was told I didn't need to bring him in i explained that they told me I had no choice and she noted down that I could get a 6 month repeat prescription and just had to nite only come in and ask for it but she also wavered the consultation fee which was great. However when I went out to ask for the prescription I was told they dont give them out. I said its a legal obligation they have to give me the script they said its their policy incase I doctored it!!!! I said I want it to order the meds online and I need to script i was told they could send it along when they could!!!! I called back this morning and unfortunately the call was answered by the same person on the desk that I spoke to last night. I asked to speak with the practice manager and was told they weren't availabl. I asked when would they be available to be told they were busy. I said ill call back later. I have been made to feel like a criminal asking fir a prescription slip that im legally allowed. This company is all about making money not the welfare of pets. Again this is not about the vet themselves as she was great this is about customer service

Ian ONeill

I have never had a bad experience at vets for pets Irvine, all the staff are really friendly and make you feel welcome whenever I attend, I attended today with my border terrier Otto as he was not his usual lively self. Thank you Kate & Victoria, Otto slept most of the day, and now he has eaten his food, barked at the window cleaner and back sleeping. Medication certainly helping him as looking more lively. Thanks again.