Vets4Pets Irvine Ltd

Vets4Pets Irvine Ltd is part of the Vets4Pets group (a chain). It’s set up as a general small-animal practice offering routine care and common procedures, with multiple reviews referencing vaccinations, ongoing pain medication, and spaying. The practice is also listed as a veterinary nurse training facility, and one owner specifically mentioned a “young trainee” explaining aftercare. Reviews are mixed on front-desk and policy handling: several owners describe friendly, welcoming visits and good recovery after treatment, while a few report problems around rescheduled vaccine timing, repeat medication requests, and obtaining a written prescription.

Services

•Vaccinations (appointments referenced; one review describes a booster/course decision after delays).
•Spaying (owner reported being happy with the process).
•Medication for illness/pain (pain meds supplied on an initial visit; another owner reported medication improved their dog’s energy/appetite).
•Repeat medication / repeat prescribing (owners describe being told different things about whether another consult is required, and about access to a written prescription).
•Aftercare explanations (a trainee was mentioned as explaining aftercare following treatment/procedure).
•Practice facilities mentioned by owners: separate areas for dogs and cats, a customer toilet, and a groomers on site (as described in a review).
•Veterinary nurse training facility (listed in the clinic data).

Pricing

•A consultation fee of £60 was quoted in a review (requested before further medication).
•Medication costs mentioned by one reviewer: £35 (for medication) and £17 (for a partial supply “to get us through”).

People

•Dom was named as “super helpful” by one reviewer.
•Kate & Victoria were thanked by name after a visit for a dog who was unwell; the owner reported the dog improved after medication.
•A young trainee was mentioned as doing “brilliantly” explaining aftercare (no name given).
•Client experiences with staff vary: several reviews describe welcoming reception/overall friendliness, while others describe a vet seeming disengaged during a vaccine appointment and front-desk communication being rude or inconsistent.

Reviews

Google rating: 4.7 stars from 467 reviews.

•Positive experiences with day-to-day care: owners describe pets being happy to attend, friendly reception interactions, and pets improving after treatment/medication.
•Routine procedures referenced positively: spaying and post-procedure/aftercare explanations were specifically mentioned.
•Access and appointment handling is a mixed point: one owner says they can get emergency appointments and staff are accommodating; another reports a vaccine appointment was repeatedly rescheduled, leading to being overdue.
•Repeat prescriptions and fees are a flashpoint in negative reviews: one owner reports being told they needed a paid consult to continue medication, then says the consult was waived; they also describe being refused or delayed access to a written prescription and feeling treated suspiciously.
•Communication consistency: one review alleges missing history records and poor communication between staff, while other reviews report smooth, welcoming visits.

Reviews for Vets4Pets Irvine Ltd

Note: Showing the 5 most recent Google reviews out of 467 we track in total. Recent reviews may not be representative of overall sentiment.

Sophie

in the last week

We had a vaccine appointment for our staffy and the vet at the appointment seemed very disinterested like he wished he could be anywhere else. Didn't want to answer simple questions and not very welcoming. They also rescheduled our appointment to the point where our dog was 2 months overdue then suggested we start the full course again instead of a booster. I would recommend going with a local vet rather than this chain. They're all about money.

Marianna Telford

a week ago

My pets love comming here as everyone that works here is very welcoming and very happy they always have smile on there face I will recommend any one to come here with there pets

Yvonne Milroy

a month ago

Lovely staff, Dom is lovely and super helpful. Highly recommend.

Sarah Semple

Our 1st visit was good came away with pain meds and told to just call in when we run out for a repeat. When I called in to ask for more meds I was told I would need another consultation (£60) and then I could get more medication (£35) when I explained that I was told I didn't need a consultation they said i wouldn't be getting the meds without so reluctantly I booked consultation and as was almost out of meds had to pay £17 on 3rd of a dose to get us through. We went along to consultation saw tge same vet and was told I didn't need to bring him in i explained that they told me I had no choice and she noted down that I could get a 6 month repeat prescription and just had to nite only come in and ask for it but she also wavered the consultation fee which was great. However when I went out to ask for the prescription I was told they dont give them out. I said its a legal obligation they have to give me the script they said its their policy incase I doctored it!!!! I said I want it to order the meds online and I need to script i was told they could send it along when they could!!!! I called back this morning and unfortunately the call was answered by the same person on the desk that I spoke to last night. I asked to speak with the practice manager and was told they weren't availabl. I asked when would they be available to be told they were busy. I said ill call back later. I have been made to feel like a criminal asking fir a prescription slip that im legally allowed. This company is all about making money not the welfare of pets. Again this is not about the vet themselves as she was great this is about customer service

Ian ONeill

I have never had a bad experience at vets for pets Irvine, all the staff are really friendly and make you feel welcome whenever I attend, I attended today with my border terrier Otto as he was not his usual lively self. Thank you Kate & Victoria, Otto slept most of the day, and now he has eaten his food, barked at the window cleaner and back sleeping. Medication certainly helping him as looking more lively. Thanks again.

Niall Anderson

2 months ago

Used Vets from South Wales to the north of Scotland, but this is the best veterinary care I’ve seen by far. Everyone makes my girl feel so special every visit, she doesn’t want to leave. More than happy to recommend.

Corrie D Marketing

6 months ago

I chose to go to this vets purely on the basis of the the Pets At Home (the pet shop) where i buy my dogs Lillys Kitchen wet & dry. The staff are aleays lovely its a shame the vets staff aren’t up to the same high standard of customer service. Terrible experience with this vets, they claimed apparently they never received the history files for my dog from my previous vets who according to them sent them the files last week?! Also there is a total lack of communication between staff members, they also don’t listen, and extremely rude. . If this is their level of ‘customer service’ I dread to think how they would treat my pet…

Gemma Hamill

a year ago

Registered my three pets here. They have a plan which includes flea, working and vaccines - this is very worthwhile. Always able to get a hold of the girls at reception. They are always very accommodating with appointments. Only issue I’ve ever had was with booking a routine vaccine appointment - which is understandable as not urgent. If I ever have emergencies always able to get an appointment. We also booked our dog in to be spayed - was happy with the process (picture for cuteness).

Lizzie

Lovely friendly helpful staff who love their job! The practice is clean tidy & has a separate part for dogs & cats which is great although some owners don’t always follow this guideline. There is a customer toilet as well as a groomers. 10/10 service!

Lesley Clifford

Fantastic staff, can’t thank them enough for looking after ma boy, he’s recovered really quickly. And the young trainee did brilliantly explaining his after care to me.. Every member off staff I’ve met soo far, loves there job and always puts your animals needs first.. Best vets about… and I’ve had a few so would defo recommend…