Collier & Brock – Vets in Troon
Clinic Overview
Collier & Brock is a long-established veterinary practice (on the clinic’s website, it says they’ve been caring for pets since the 1950s). Based on the website and recent reviews, the clinic handles routine care (for example vaccinations and microchipping) as well as more involved support such as diagnostics and acupuncture, and they also see small animals and exotics.
Collier & Brock is a long-established veterinary practice (on the clinic’s website, it says they’ve been caring for pets since the 1950s). Based on the website and recent reviews, the clinic handles routine care (for example vaccinations and microchipping) as well as more involved support such as diagnostics and acupuncture, and they also see small animals and exotics.
In the latest reviews available to us, owners describe being fit in for urgent, last-minute appointments when needed, and one reviewer mentions the team supporting them through end-of-life care, including medication help and sending a condolence card afterwards. One review also flags a practical downside: a “new waiting area” described as cramped and noisy, with limited seating and awkward placement of scales.
Services
From the clinic website summary
- •Vaccinations
- •Nurse clinics
- •Microchipping
- •Diagnostics
- •Acupuncture
- •Species seen: small animals and exotics
From the latest reviews available to us
- •Support for urgent/same-day style appointments (“quite urgent appointment” arranged efficiently)
- •Help with medication during an illness (cat case described as “quite unwell”)
- •Euthanasia/end-of-life support (making the decision to put a cat to sleep)
People
Named in reviews
- •Aleksandra (vet) — mentioned for being “thorough” and “careful,” and for helping an owner with a “complicated relocation” process for their dog overseas.
- •Mackenzie — described as warm and welcoming, with a thorough check and clear answers to questions (“comprehensively and succinctly”).
Team-level mentions from reviews
- •Reception/office staff and nurses are repeatedly mentioned as friendly and helpful, including during a vaccination visit where the experience was described as positive for both owner and dog.
Reviews
4.5 stars from 79 reviews. - Efficiency when pets need to be seen quickly: one owner describes an urgent appointment being arranged in a timely way, with reassurance and care.
- •Support during difficult medical situations: one review describes multiple last-minute appointments for a seriously unwell cat, help with medication, and a condolence card after euthanasia.
- •Clear communication during consults: a reviewer notes questions were answered clearly and succinctly, alongside a thorough examination.
- •A recurring negative about the waiting area: one 3-star review describes the new waiting area as overcrowded/noisy with only a few chairs, and mentions slow payment due to the computer system.
Special Services
Animals Treated at Collier & Brock
Animals We Treat
Companion Animals
Pricing at Collier & Brock
Opening Hours – Collier & Brock
Opening Hours
Hours
Reviews for Collier & Brock
Note: Showing the 5 most recent Google reviews out of 79 we track in total. Recent reviews may not be representative of overall sentiment.
Carol Vaird
2 months ago
Brilliant vets and the staff are really friendly and they look after your pet
Carol Vaird
a week ago
Brilliant vets and the staff are really friendly and they look after your pet
Cary Stafford
3 months ago
All the staff I met yesterday were first class. The vet was extremely caring and knowledgeable. The vet nurse and office staff were friendly and very helpful. This made the trip with my dog for his vaccination very positive, both for me and my dog. I would highly recommend Collier and Brock Vets
Tom Pattison
3 months ago
As always my cat Bella was looked after with great care, love and skill by the vet's in the practice. Everyone is so kind and helpful. Thank you.
Tom Pattison
a month ago
As always my cat Bella was looked after with great care, love and skill by the vet's in the practice. Everyone is so kind and helpful. Thank you.
Corrie D Marketing
4 months ago
Fantastic vets! Amazing customer service. Would highly recommend.
Gina Osborne
5 months ago
Fantastic team of people with amazing vets ! We wouldn’t take Roxy anywhere else !
Paige P
2 months ago
I highly recommend Brock and Collier Vets (both Troon and Irvine) in my experience. Each time I have been there the staff have been warm, welcoming and happy to accomodate you where possible. From reception to vets- they are obvious animal lovers themselves. One day I had to request a quite urgent appointment for my dog, and they were very efficient in arranging a timely appointment and providing excellent care as well as reassurance. Special mention to Vet Aleksandra - who has assisted us with arranging a complicated relocation for our dog overseas. Aleksandra is thorough, and careful and her care is very much appreciated. If you are looking for a vet for your beloved pet- I can highly recommend Brock and Collier in my experience. Thank you for all of your care!
Piggie Bridge
2 months ago
As always the vet and all staff were delightful and efficient. The new waiting area is dreadful, only 3 chairs, what appears to be a second, redundant, reception desk and the scales on the far side of the waiting area; beside the door worked very well, out of the melee and easy to weigh the dog without having to fend off other dogs. When we arrived there were 3 or 4 dogs with accompanying owners, all standing, a nurse chatting and child in a push chair, and nowhere to sit. The noise was cacophonous. I was within a whisker of leaving when Clara was called, right on time. Mackenzie, was warm, welcoming and checked Clara thoroughly, answered a couple of questions comprehensively and succinctly. We have been clients of this practice for more than 50 years but Friday’s chaotic experience nearly drove me elsewhere. Please sort out your waiting area, whoever designed it appears to have no idea or experience of waiting with a dog, not a cat or rabbit in a box, but a dog on a lead desperate to have a romp with every other dog in the room, there is insufficient room to sit separately and tuck your dog in beside you as you wait. We were taken on time yesterday but had there been an emergency or a very sick animal ahead of us which very sadly does happen occasionally, increasing waiting time, we would have waited in the street. Please revisit your old waiting area and revise what’s replaced it. Yesterday we had to run the gauntlet of two golden retrievers, one spaniel, one smallish dog, all with standing owners, one push chair and toddler, and a vet nurse just to reach the scales and the reception desk. And the computer system seems slow, it took an inordinately long time to pay, all the while trying to rein in my 2year old bouncy lab who thought we’d come on a play date. Of course I won’t go elsewhere, you’ve looked after our dogs, cats and ducks for decades, but next time I will bring a folding chair and wait outside.
Cara Frew Photography
6 months ago
I can’t speak highly enough of the Collier & Brock team. Our cat unfortunately became quite unwell last month, which eventually led to making the hard decision to put him to sleep. Everyone went above and beyond for us and Ollie during such a difficult time, helping us with medication and squeezing us in for so many last minute appointments. They even took the time to send us a card in the post after his passing, so thoughtful. The care, compassion and kindness we received will always stay with me. Thank you for everything.
