Vets Now (Kirkcaldy)

Vets Now (Kirkcaldy) is part of the Vets Now emergency clinic network and focuses on out-of-hours care for dogs, cats and small pets (operating since 2016). The website describes a set-up geared to urgent and critical cases, with on-site facilities such as an in-house laboratory, hospital ward, isolation unit, operating theatre, ultrasound and X‑ray, plus monitoring and critical-care support (ECG, blood pressure monitoring, advanced fluid therapy and blood transfusions). It also states the clinic is rated “Outstanding” in pet emergency care by the RCVS.

In the latest reviews, owners repeatedly describe being seen quickly for time-sensitive poisonings (grapes, chocolate, mince pie) and injuries/infections, with staff explaining procedures and helping with insurance paperwork. One recent reviewer strongly criticises the requirement for an upfront fee before a pet is examined, while still praising the vet’s thoroughness once seen.

Services

Based on the clinic website summary and the latest reviews, services and capabilities mentioned include

• •Out-of-hours emergency care (nights, weekends and bank holidays)
• •Advice by phone in urgent situations (one review describes being reassured and advised to monitor a cat at home)
• •Accident and emergency care for dogs, cats and small pets
• •Critical care support and hospitalisation (critical care; hospital ward)
• •Isolation facilities (isolation unit)
• •In-house diagnostics
• •In-house laboratory, haematology, blood smear analysis
• •Blood pressure monitoring and ECG
• •Imaging and procedures
• •X‑ray and ultrasound
• •Endoscopy
• •Operating theatre (surgical capability implied by facilities list)
• •Advanced treatments listed on the website
• •Advanced fluid therapy
• •Advanced pain management
• •Blood transfusions

People

• •Nicola (vet), Ellie (vet) and Alyon (vet) are named in one review, in the context of managing a cat with a life‑threatening infection; the owner highlights being kept informed and supported through an uncertain situation.
• •Reception/team members are repeatedly mentioned for practical support: taking multiple update calls from an owner, greeting a client at the door with awareness of the planned arrival time (described as strong internal communication), and helping owners navigate insurance claim steps.
• •Multiple reviews describe clinicians as thorough and informative during emergency visits (e.g., explaining procedures during treatment after grape ingestion, and a thorough exam noted even in a 1‑star pricing complaint).

Reviews

Google rating: 4 stars from 195 reviews.

• •Fast access for emergencies: several owners say they were taken straight away, including for suspected toxin ingestion (grapes, chocolate) and acute issues (toe injury; serious infection).
• •Clear explanations during urgent treatment: owners mention being kept informed and having procedures explained thoroughly.
• •Support beyond the clinical work: multiple reviews cite help with insurance claims and smooth coordination from first phone call through next steps.
• •Pricing concern alongside clinical praise: one recent review objects strongly to an upfront fee being required before a pet is examined, while still stating the vet was thorough and good with the dog.