Johnston & Farrell

Johnston & Farrell is a veterinary practice with a main custom-built surgery and a branch surgery, and it states it provides 24-hour emergency care via its Tain surgery. The website also says consultations are by appointment, and that home visits are available if required. In the latest reviews available to us, owners commonly describe being seen quickly without feeling rushed, and several reviews specifically mention support around end-of-life decisions, including a vet coming to the home for a farewell visit. One recent review, however, alleges being told £1000 upfront was required before help could be provided in an urgent situation.

Services

• •24-hour emergency care (provided from the practice’s Tain surgery, per the clinic website).
• •Home visits (stated on the clinic website).
• •In-clinic consultations by appointment (stated on the clinic website).
• •End-of-life support/euthanasia is referenced in reviews, including a home visit to say farewell and guidance through difficult decisions.

People

• •Colm (role not stated): mentioned multiple times in reviews for handling difficult situations (including end-of-life care) with professionalism and respect, including coming to the home for a farewell visit.
• •Rose (role not stated): named in a review as helping make an “awful day” more bearable during a difficult decision about a cat.

Reviews

4.6 stars from 45 reviews. The latest written reviews available to us include both routine appointment feedback and several accounts of end-of-life care, plus one complaint about an upfront payment requirement in an urgent situation. “”

• •Speed and pace of appointments: one owner says their dog was treated “quickly and professionally” and they “never felt rushed.”
• •End-of-life care mentioned repeatedly: reviews describe compassion and respect during euthanasia/last-visit situations, including a vet attending at the home.
• •Out-of-hours/emergency access influences switching: one reviewer mentions changing vets due to out-of-hours service and being happy with their first appointment here.
• •Upfront cost dispute in an urgent case: one 1-star review alleges the practice required £1000 upfront before providing help, and describes the phone interaction negatively.