Johnston & Farrell

Johnston & Farrell is a veterinary practice serving Invergordon, with a main custom-built surgery and a branch surgery. It says it provides 24-hour emergency care via its Tain surgery, with consultations by appointment and home visits available if required. Recent feedback is largely positive, with owners highlighting prompt, unhurried appointments and compassionate support around end-of-life decisions, although one review raises a serious complaint about an upfront payment requirement in an urgent case.

Services

•Consultations by appointment: routine appointments are available, and reviews mention pets being seen quickly and treated professionally without owners feeling rushed.
•24-hour emergency care: the practice states that emergency cover is provided from its Tain surgery.
•Home visits: the website says home visits are available if required.
•End-of-life support: reviews repeatedly mention sensitive help with difficult decisions, including a home farewell visit and care delivered with dignity and respect.

Pricing

No published pricing information is currently available for this clinic.

People

•Colm (role not stated): named several times in reviews for professional, respectful and compassionate care, particularly in difficult end-of-life situations, including a home visit.
•Rose (role not stated): mentioned in a review as helping make a very difficult day more bearable.

Reviews

Google reviews: 4.6/5 from 45 reviews. Recent feedback is mostly positive, with a mix of brief ratings and a few more detailed accounts.

•Owners describe the team as friendly, with one reviewer saying their dog was treated quickly and professionally and that they never felt rushed.
•Several reviews praise the practice’s compassionate end-of-life care, including support during euthanasia decisions and a vet attending at home.
•One reviewer said they had changed from another local vet partly because of out-of-hours arrangements and had a good first appointment here.
•A single 1-star review alleges that £1000 upfront was demanded before help could be given in an urgent situation.

Reviews for Johnston & Farrell

Note: Showing the 10 most recent Google reviews out of 45 we track in total. Recent reviews may not be representative of overall sentiment.

Cole

6 months ago

Horrible vets. my friends dog was severely not well and needed help desperately, she offered to pay half of the payment up front and she would pay the rest when she gets paid, the women on the phone was absolutely horrible to her saying basically theres nothing she can do until she gets 1000 upfront.

Anne Mair

8 months ago

Robert Thow

1 year ago

Kenny Sutherland

Excellent!

Joe Atcheson

Friendly staff

Harry Gray

2 years ago

Third visit to the Invergordon surgery. Our Willow was treated quickly and professionally and we have never felt rushed while there. The facility is adequate, parking very easy and would highly recommend this veterinary practice.

Melanie Newdick (Professional Traveller)

Just changed vets in Invergordon due to put of hours service. First appointment at Johnston and Farrell was great - despite me having to reschedule several times due to the snow

Becky Davidson

I've been using this fantastic vets for a couple of years after a horrendous experience from another vet in the town. I can't express enough the excellent care my dogs have had from Colm and his team. Carry on what you're doing here guys, you do an amazing job. Thank you

Marina Harrison

Yesterday we had to say farewell to our beautiful lab Lexie. Colm came the house where Lexie, and us, were treated with dignity and respect. Colm was very professional, and made a horrendously difficult decision almost bearable. I cannot rate Colm, and this practice highly enough.

Leander Marshall

6 years ago

Have been a client of there's for 15+ years and have never had any issues. On our most recent visit we had a hard decision to make about my beloved cat. The compassion and care shown to her, and us, throughout the whole ordeal was phenomenal. Colm was amazing to her and incredibly respectful. He, and Rose, made a really awful day bearable and I am forever grateful to them. It is not something I want to do again any time soon, but I know if I do need to again with my dogs, then my baby is in good hands