Johnston & Farrell – Vets in Invergordon
Clinic Overview
Johnston & Farrell is a veterinary practice serving Invergordon, with a main custom-built surgery and a branch surgery. It provides consultations by appointment, home visits where required, and says 24-hour emergency care is handled via its Tain surgery. Recent feedback is largely positive, with owners highlighting prompt, unhurried appointments, helpful reception support, and compassionate care around difficult end-of-life decisions, although one review raises a serious complaint about an upfront payment requirement in an urgent case.
Services
- •Appointments and routine consultations: the practice offers consultations by appointment. Recent reviewers describe pets being seen quickly, with vets answering questions clearly and owners not feeling rushed.
- •24-hour emergency care: the practice states that emergency cover is provided from its Tain surgery.
- •Home visits: home visits are available if required.
- •End-of-life support: reviews praise sensitive help with difficult decisions, including a home farewell visit where a pet was treated with dignity and respect.
- •General small animal care: recent feedback includes visits for dogs at the Invergordon surgery, with comments on professional treatment, friendly reception, and easy parking.
Pricing
No published pricing information is currently available for this clinic.
People
- •Colm (role not stated): repeatedly praised for professional, respectful and compassionate care, particularly in difficult end-of-life situations and during a home visit.
- •Rose (role not stated): mentioned appreciatively for helping make a very difficult day more bearable.
- •The wider team is described in reviews as friendly, helpful, and professional, including positive mentions of reception staff.
Reviews
Google reviews: 4.6/5 from 47 reviews. Recent written feedback is mostly positive, with a small number of detailed reviews alongside shorter ratings.
- •Owners describe pets being seen quickly and professionally, with appointments that do not feel rushed.
- •Reviews mention friendly and helpful reception staff, and one visitor said the vet answered their questions clearly while they were in the area on holiday.
- •Practical positives include easy parking at the Invergordon surgery, and one newer client said they switched partly because of the practice’s out-of-hours arrangements and had a good first appointment.
- •Longer-standing feedback also highlights compassionate end-of-life care, while one isolated 1-star review alleges that £1000 upfront was required before help could be given in an urgent case.
