Clinic Overview
Easter Ross Vets is a multi-branch veterinary practice and an RCVS Cat Friendly Clinic, with a Veterinary Nurse Training facility listed in its clinic data. Reviews describe a mix of routine care and urgent/emergency presentations, including end-of-life support. Owners mention specific touches such as being given time alone during euthanasia, a sympathy card with wildflower seeds afterwards, and reception staff who are described as welcoming on the phone and in person.
Easter Ross Vets is a multi-branch veterinary practice and an RCVS Cat Friendly Clinic, with a Veterinary Nurse Training facility listed in its clinic data. Reviews describe a mix of routine care and urgent/emergency presentations, including end-of-life support. Owners mention specific touches such as being given time alone during euthanasia, a sympathy card with wildflower seeds afterwards, and reception staff who are described as welcoming on the phone and in person. A smaller set of recent reviews describe serious concerns about communication around repeat medication, administrative handling of referrals/billing, and an alleged injury during mat shaving.
Services
Based on the website summary and the latest reviews available to us, services and situations mentioned include
- •General vet care with both vet and nurse appointments (routine and urgent visits are specifically mentioned).
- •Urgent / emergency presentations (e.g., a cat “rushed… as an emergency”).
- •Euthanasia and end-of-life support, including time for owners to say goodbye.
- •Wound care and stitches (mentioned in the context of a wound that required stitches after a shave).
- •Coat/mat shaving (knot/mat removal by shaving is explicitly described).
- •Long-term prescription medication support for seizures, including medication review appointments being required before further supply (as described by one reviewer).
- •Referral to a specialist for surgery is discussed in one review, alongside a complaint that the referral had not been put through promptly.
People
- •Ross (vet; role not explicitly stated, but thanked by name) is mentioned in a review for providing “support and treatment” for a dog and for the team “always accommodat[ing]” them despite being busy.
- •Reception team are repeatedly mentioned in positive reviews for being kind on the phone, welcoming, and helping owners feel calmer; one reviewer specifically says the vet was “very informative” and helped them feel relaxed.
- •In contrast, a small number of reviewers describe interactions they experienced as patronising/rude, including a dispute about being accused of aggressive behaviour and being banned (allegations from reviewers).
Reviews
Google rating: 4.8 stars from 144 reviews. “”
- •Warm handling of difficult moments, especially around euthanasia: owners mention being walked through the process, being given time alone, staff showing physical gentleness with the pet during the appointment, and follow-up gestures (a sympathy card and wildflower seeds).
- •Positive day-to-day experience reported by many, including reception being helpful on calls, and owners feeling comfortable bringing nervous pets for both vet and nurse appointments.
- •Serious negative reports focused on communication and admin, including an account of no response to online requests/emails for anti-seizure medication, and another describing billing/insurance name changes, delayed referral paperwork, and debt-collection letters.
- •Disputed account of clinical handling during grooming-related care: one reviewer alleges a deep wound during mat shaving that needed stitches and later split, alongside a claim their cat was refused for a skin-condition visit; these are not echoed in the other reviews provided, but are significant claims.
Special Services
Animals Treated at Easter Ross Vets
Animals We Treat
Companion Animals
Farm Animals
Pricing at Easter Ross Vets
Other Services
comprehensive medical check for healthy mature cats and dogs
Comprehensive health check for mature pets
comprehensive medical check for healthy mature cats and dogs
comprehensive medical check for healthy mature cats and dogs
Comprehensive health check for mature pets
comprehensive medical check for healthy mature cats and dogs
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Reviews for Easter Ross Vets
Note: Showing the 5 most recent Google reviews out of 147 we track in total. Recent reviews may not be representative of overall sentiment.
Alastair Treymaine
in the last week
31/10/2025 Awful! My best friend of 20 years deserved so much more, he was clearly NOT sedated when it was time to say goodbye, he was agitated and panting, and clearly unsettled. and when that vet put that final injection into his arm, my dog yelped. They are supposed to be sleeping to not feel it. My dog felt it!!! He gave us so much and you gave him nothing he deserved. And not once at any point was I left alone with him before, during or after. Shunted out the back door after it!! And to then try and tell someone who’s just lost there beloved pet, unless the bill is paid you are not having your dog. Pffft!!! Disgusting. You will carry on regardless. Me, I have to live every day with that pain of him feeling his Euthanasia. If I could swear here I would !!
Michael Ross
a month ago
Professional friendly staff. Always helpful empathetic and supportive and accommodating. Highly recommend this vet
Jean KIRKWOOD
2 months ago
I found the vet very helpful and went out her way to listen to what my concerns were and went out her way to tell me what isbest for Maisie
Rikki Whythe
a month ago
Very good service
Katie McNeil
a month ago
I have been very pleased with my experience of Easter Ross Vets with various animals through routine and urgent appointments. The reception team are so kind on the phone and all my queries and questions have been taken seriously. Each time I go into the practice, the team are just as warm and welcoming and I have been very happy with both vet and nurse appointments I have had with my animals. Thank you very much to Easter Ross Vets!
LouLou Taylor
2 months ago
My 17 year old cat was rushed to the vets as an emergency and sadly nothing could be done for her. The staff were incredible throughout, walked me thru the process and gave me some time with her alone. Throughout the consultation I couldn't help but notice the nurse was stroking my kitty with me, noticing that revealed just how much they care about our pets . I was a mess so they brought her back to the car for me and then a few days later a lovely sympathy card arrived with wild flowers to sprinkle over her. Little things like that stay with owners for a lift time and that's why I'll continue to use this vets. I really can't fault them from euthanasia to treatments. Very lucky to have this vets locally.
Kelsea Dalton
2 months ago
Disgusting treatment from this practice. Terrible how they treat and talk to customers with mental health conditions. Also refused to see my elderly cat with skin condition. Not to mention I took in one of my other cats to get her hair shaved from knots and they left a nasty wound on her thigh, she got stitches, it split open and exposed flesh! Extremely distressing! How can they manage to cut open a very deep flesh wound on a cats leg from just giving her a shave? Also accused my husband of being violent and aggressive which was not true! They could not back this accusation up and got defensive every time they were challenged and extremely patronising. Never have I experienced such a rude business in my life! Do not care for animal welfare or customer service. All in it to line their pockets. I will never use this service ever again for any animal. Extremely unprofessional! Avoid! Oh not to forget to mention they will threaten to ban you, just for challenging them or asking them a simple question to supply proof of an accusation.
Julian Dalton
2 months ago
My wife and I have been banned from Easter Ross Vets in invergordon because they have accused me of aggressive, intimidating, swearing and abusive to staff. My wife was notified of this four months after one of her cats went in for a minor op. that irritated the cat and the stitches ripped leaving an open wound. I had taken the cat back and asked them to correct the problem. I was civilised and polite but now we're banned. Work that one out? I have given them one star as I can't post this without giving them a rating.
William
a month ago
Brilliant reception staff.. so welcoming and engaging.....the best staff I have encountered as a life long dog owner.....vet was very informative and made me feel relaxed.....
Niamh Bowler
4 months ago
Best vets practice I’ve ever been to. The reception staff, the vets and nurses are all so lovely. I feel comfortable taking my dog here & she doesn’t seem to care
