Vets4Pets - Livingston | Vets in Livingston, Midlothian

- Positive reviews often describe a friendly, welcoming team from reception through to the nurses and vets, with clear explanations and genuine care for pets. - Recent praise includes kind and compassionate handling of an injured pigeon, and a very positive first visit for a Galah cockatoo. - Negative feedback centres mainly on costs and billing, including emergency appointment fees, upfront payment for boosters, insurance paperwork charges, and some medicines or food being priced highly.

Services

•Routine veterinary care for pets, including appointments such as vaccination boosters.
•Support when pets become unwell, including same-day emergency consultations; recent reviews mention urgent visits for injured birds and sudden reactions to medication.
•End-of-life care is also reflected in recent client feedback.
•Help with insurance paperwork, although some clients mention an extra charge for this service.
•Staff have also been praised for reassuring, informative handling of a first visit with a Galah cockatoo.
•Opening hours are Monday to Friday 9:00am-7:00pm, Saturday 9:00am-6:00pm, and Sunday 10:00am-4:00pm.

Pricing

A very limited amount of published pricing suggests the clinic may sit below average, but this is based on very few comparable services. Reviews are mixed on value, with repeated complaints about the £110 same-day emergency consultation fee, upfront payment for vaccination boosters, insurance paperwork charges, and some medicines or prescription diets being seen as expensive.

People

Kay is the only vet named in recent feedback. Reviews also mention a welcoming reception team, nurses, vets, and an exotics vet who was praised for being chatty, informative, and reassuring.

Reviews

Vets4Pets - Livingston has a Google rating of 4.4/5 from 491 reviews.

•Positive reviews often describe a friendly, welcoming team from reception through to the nurses and vets, with clear explanations and genuine care for pets.
•Recent praise includes kind and compassionate handling of an injured pigeon, and a very positive first visit for a Galah cockatoo.
•Negative feedback centres mainly on costs and billing, including emergency appointment fees, upfront payment for boosters, insurance paperwork charges, and some medicines or food being priced highly.
•A smaller number of reviewers say they felt dismissed during consultations or found payment handling insensitive during difficult moments, including after euthanasia.

Reviews for Vets4Pets - Livingston

No VetsCompared reviews yet

Reviews from pet owners who enquired with Vets4Pets - Livingston through VetsCompared appear here. You can also write a review — we check those before they are published.

Note: Showing the 10 most recent Google reviews out of 491 we track in total. Recent reviews may not be representative of overall sentiment.

Lisa Haydon

1 month ago

My Mum brought in a pigeon that a cat had badly injured. The gent she saw was so kind and compassionate about the bird. Five stars for his treatment of my Mum and this poor 🐦

Matteo Bortolotti

3 months ago

Denice jenkinson

I reviewed this on July 20th, but it has since been removed. Thus, I'll still give it a single star. After having my pooch put to sleep My experience was not great at all. The vet lady was amazing; I can't take that away from the 2 ladies I saw. But to be treated like we would skip the bill was very demeaning and embarrassing. To have a card reader stuck in your face literally seconds after your dogs passed away was very insensitive and hurtful. It's all about the money, not your beloved animal.

Maria Florea

4 months ago

D

Superb place to take your love ones. The staff are extremely helpful and knowledgeable. They are based upstairs and there is a small lift or stairs up there.

Mrs H

7 months ago

B Bee

Have used this vet for over 10 years but am looking into moving my pets. They used to be good but now it's just money, money, money. 1. Introduced full upfront payment when booking vaccination boosters (when appointments are usually months away!) Never wrote to customers to advise them and relied on posters in the waiting room. 2. Charged £110 for a same day emergency appointment. 3. Expensive fees for assisting with insurance paperwork. This practise has gone downhill and appears to very much be a profit over pets business. This is the reason pet insurance is increasing so steeply and people are being priced out of owning or helping their pets.

Lisa McGhee

8 months ago

Absolutely lovely staff, always really friendly and thorough with their explanations and honesty care about your pets ❤️

Nicole Kubczak

This vet practice couldn't be any better, from the receptionists to the nurses and vets, all of them are so welcoming and friendly. the exotics vet is honestly so lovely and chatty as well as very informational. it was my first time being at this vet practice with my Galah Cockatoo and i couldn't be happier with the visit!

Leanne Ryan

9 months ago

I brought my cat in after she'd had an adverse reaction to a worming tablet, she wasn't eating, disorientated, wobbly on her feet, off balance then couldn't stand. Panicked, paid £110 for an emergency consultation, vet Kay was dismissive when I mentioned that I thought her symptoms were caused by the worming tablet, suggesting that my cat may have gotten antifreeze, or maybe something else...it was the worming tablet, I knew anyway & the rude vet didn't listen to me. She gave my cat an antisickness drug, tried to prescribe mirtazipine (a strong human antidepressant)...I refused this, I've seen what it can do to people. My poor wee cat was worse after seeing the vet, still displaying neurological symptoms, her eyes turned inward this time, with her head & legs twitching, I thought she might die! She recovered at home over the space of 5 days. I was way overcharged for meds the last time I visited too, looked online & found exact same meds for a quarter of the price. Also recommended to start feeding her their more expensive hypoallergenic food. Vets 4 Pets don't care about our pets, they just want our money

Vets4Pets - Livingston