ICR Veterinary Group Ltd

ICR Veterinary Group Ltd is set up to handle both routine appointments and out‑of‑hours emergencies, with multiple recent reviews describing emergency visits for cats and dogs. Owners repeatedly mention consultations where options are explained clearly and treatments are recommended only when needed; one reviewer describes being offered a written prescription for long‑term heart medication to reduce cost, plus advice on approved human over‑the‑counter alternatives. Several reviews also describe staff taking time with nervous pets (including a dog who was “not easy to work with”) and providing compassionate support during end‑of‑life situations, including offering payment options.

Services

•Emergency / out‑of‑hours care (multiple reviews describe out‑of‑hours emergency visits for cats and dogs).
•Veterinary nurse training facility (stated in the clinic data provided).
•Care for nervous/anxious pets (e.g., a vet giving a nervous dog time and handling gently).
•Ongoing medical management (one review discusses long‑term heart medication support and cost‑saving prescribing options).
•End‑of‑life care (owners describe support when pets deteriorated or passed away, with an emphasis on keeping final moments peaceful and pain‑free).

People

•Peter Wilson (vet): described as “extremely patient” with a nervous dog, giving the dog time and working gently; the owner left “more informed” after the appointment.
•Riley Daen / Reilly (name recalled differently across reviews): mentioned in two separate accounts as providing reassuring, knowledgeable care—one specifically during an out‑of‑hours emergency visit.
•John (team member; role not stated): singled out for support during a dog’s end‑of‑life care, described as helping ensure final moments were “pain‑free, peaceful and dignified.”
•Reception/phone team (not named): repeatedly described as calming and helpful when owners were panicked, and as accommodating around appointments.

Reviews

4.7 stars from 664 reviews. “”

•Out‑of‑hours/emergency visits are a frequent topic; several owners describe compassionate handling of urgent situations and difficult outcomes (including pet loss), with one mentioning payment options being offered.
•Multiple reviewers highlight clear explanations and choice of options in consultations, including a detailed account of the clinic recommending only necessary treatments and suggesting written prescriptions to reduce medication costs.
•Handling of nervous pets is specifically praised (e.g., taking time, gentle approach, calming manner).
•A minority report a very different experience: one reviewer says that when they called after hours with an emergency after leaving the practice, the clinic “didnt want to help” and felt “commercial and rigid,” contrasting with other owners’ positive emergency accounts.

Reviews for ICR Veterinary Group Ltd

Note: Showing the 5 most recent Google reviews out of 664 we track in total. Recent reviews may not be representative of overall sentiment.

Jackie Imrie

in the last week

Service is excellent as usual

Cosmin Fodor

a week ago

Great care and service

Doug Veitch

CG Louise

3 weeks ago

Came to this vet as out of hours visit in an emergency and the staff that handled the visit were lovely cannot fault them. Unfortunately my cat passed, and in this situation they understand it well. Offered payment options and were very professional and compassionate

laurence meenan

Happy to recommend the practice to that needs the best for their pet .

jackie grant

The vet that treated my dog today was called Peter Wilson. He was extremely patient with my dog who was nervous and not easy to work with. He gave my dog time, and worked with him in a gentle manner. Peter was very professional. I left feeling more informed, as well as relieved that my dog was in good hands.

Cinzia DuBois

Whenever I’ve had to phone up (and come in), the women on the phone have always been so personable, friendly, compassionate, positive (in an uplifting way) and calming. They’re incredibly knowledgeable, thoughtful and ready to help, which is what you need as a pet owner who’s in a bit of a panic and stressed out. The vet I saw was also equally as friendly and supportive — very calming and attentive to my nervous dog. I’m really grateful for the team here for being the way they are.

Ania

a month ago

After having left to another vet (for another reason), I called them with an emergency after hours. My dog was panting like crazy and was swollen in the face. And ICR were the one closest to me and my new vet doesnt have a night vet, they didnt want to help and made it very difficult. I then called Braid vets on Mayfield road, where i am also NOT registered, and they were so kind! They said, of course you can come, but it will cost a lot so tell us what's up. I told them. They gave me some great advice and what meds I could give for the allergic reaction. For free. Because they care. Honestly IRC vets have become commercial and rigid. Was quite upset about it all.

Louise

Unfortunately had to make a trip to out of hours emergency vet’s tonight with my cats. The vet was incredibly reassuring and knowledgeable and had a great bedside manner with the cats. I sadly have a terrible memory for names but I believe it was Riley Daen we saw. He was fantastic and really kind, would really recommend this practice to other pet owners.

Calum

2 months ago

After a brief one-year member at ICR following a transfer from another practice of 12 years, it became evident that their primary concern was my 14-year-old Alfie’s best interests. Treatments were only recommended when deemed absolutely necessary, a rarity in other practices. I was never pressured into treatments or tests that would not be beneficial. Appointments were always punctual and reception staff were exceptionally accommodating, often going above and beyond. In consultations, treatments or alternative options were thoroughly explained. The focus was never on selecting the most expensive treatments; in fact, they suggested a written prescription for all of Alfie’s heart medications so that I could access them at a significantly lower cost than any veterinary practice. They also recommended approved human-based medications that could be purchased over the counter. This approach enabled me to afford all of Alfie’s medications without financial strain. If his medication requirements increased or additional treatments were necessary, the financial impact would be minimal. This experience reinforced my belief that ICR prioritises patient care over profit, a principle that was never offered or suggested at my previous 12-year practice. Alfie sadly deteriorated on 29/07/25 passing away the same day. I am deeply grateful to the entire team at ICR, particularly Reilly, who was the primary focus of Alfie’s care since his first visit in 2024. Most importantly, I am indebted to John for his unwavering support and ensuring that Alfie’s final moments were pain-free, peaceful and dignified. I will forever be in debt to this practice for their kindness, compassion and the exceptional care Alfie received from each member of staff who interacted with him during his visits. My only regret was not transferring to their care sooner. If I should need veterinary care in the future, ICR will be my first choice as they truly stand out. For the best care and the most dedicated team, ICR is the practice for you.