ICR Veterinary Group Ltd

The vet that treated my dog today was called Peter Wilson. He was extremely patient with my dog who was nervous and not easy to work with. He gave my dog time, and worked with him in a gentle manner. Peter was very professional. I left feeling more informed, as well as relieved that my dog was in good hands.

Whenever I’ve had to phone up (and come in), the women on the phone have always been so personable, friendly, compassionate, positive (in an uplifting way) and calming. They’re incredibly knowledgeable, thoughtful and ready to help, which is what you need as a pet owner who’s in a bit of a panic and stressed out. The vet I saw was also equally as friendly and supportive — very calming and attentive to my nervous dog. I’m really grateful for the team here for being the way they are.

After having left to another vet (for another reason), I called them with an emergency after hours. My dog was panting like crazy and was swollen in the face. And ICR were the one closest to me and my new vet doesnt have a night vet, they didnt want to help and made it very difficult. I then called Braid vets on Mayfield road, where i am also NOT registered, and they were so kind! They said, of course you can come, but it will cost a lot so tell us what's up. I told them. They gave me some great advice and what meds I could give for the allergic reaction. For free. Because they care. Honestly IRC vets have become commercial and rigid. Was quite upset about it all.

Unfortunately had to make a trip to out of hours emergency vet’s tonight with my cats. The vet was incredibly reassuring and knowledgeable and had a great bedside manner with the cats. I sadly have a terrible memory for names but I believe it was Riley Daen we saw. He was fantastic and really kind, would really recommend this practice to other pet owners.

After a brief one-year member at ICR following a transfer from another practice of 12 years, it became evident that their primary concern was my 14-year-old Alfie’s best interests. Treatments were only recommended when deemed absolutely necessary, a rarity in other practices. I was never pressured into treatments or tests that would not be beneficial. Appointments were always punctual and reception staff were exceptionally accommodating, often going above and beyond. In consultations, treatments or alternative options were thoroughly explained. The focus was never on selecting the most expensive treatments; in fact, they suggested a written prescription for all of Alfie’s heart medications so that I could access them at a significantly lower cost than any veterinary practice. They also recommended approved human-based medications that could be purchased over the counter. This approach enabled me to afford all of Alfie’s medications without financial strain. If his medication requirements increased or additional treatments were necessary, the financial impact would be minimal. This experience reinforced my belief that ICR prioritises patient care over profit, a principle that was never offered or suggested at my previous 12-year practice. Alfie sadly deteriorated on 29/07/25 passing away the same day. I am deeply grateful to the entire team at ICR, particularly Reilly, who was the primary focus of Alfie’s care since his first visit in 2024. Most importantly, I am indebted to John for his unwavering support and ensuring that Alfie’s final moments were pain-free, peaceful and dignified. I will forever be in debt to this practice for their kindness, compassion and the exceptional care Alfie received from each member of staff who interacted with him during his visits. My only regret was not transferring to their care sooner. If I should need veterinary care in the future, ICR will be my first choice as they truly stand out. For the best care and the most dedicated team, ICR is the practice for you.