ICR Veterinary Group Ltd

ICR Veterinary Group Ltd in Loanhead is part of IVC Evidensia and offers routine appointments alongside out-of-hours emergency care. Recent feedback is mostly very positive, with owners often describing calm, compassionate handling, clear explanations and good support during emergencies, recovery and difficult end-of-life situations. A small number of recent reviews report more negative experiences, particularly around after-hours access and one serious complaint about diagnosis.

Services

• •Routine and preventive care: consultations, general check-ups, vaccinations and nail trims are all mentioned by pet owners.
• •Emergency and out-of-hours care: the practice is repeatedly used for urgent cases, including late-night emergencies and follow-up care after emergency surgery.
• •Surgery and recovery support: recent reviews mention treatment and aftercare following intestinal surgery, an operation for an inguinal testicle, stenotic nares surgery, and post-op recheck appointments.
• •Support for nervous pets and ongoing medical needs: owners describe gentle handling for anxious dogs, clear explanations during appointments, and help with longer-term medication decisions.
• •End-of-life care: several owners describe compassionate support when pets were critically ill or passed away, including professional handling and payment options in difficult circumstances.
• •Training facility: the clinic is noted as a veterinary nurse training facility.

Pricing

No published pricing information is currently available for this clinic.

People

• •Peter Wilson (vet): praised for being patient and gentle with a nervous dog, giving the dog time and leaving the owner feeling more informed and reassured.
• •Riley: warmly reviewed for a thorough, calm appointment that included a check-up, vaccination and nail trim; earlier feedback also mentions Riley positively in emergency care.
• •John (team member; role not stated): remembered for support during a dog’s end-of-life care, helping keep the pet’s final moments peaceful and dignified.
• •Reception and phone team: often described as friendly, calming and helpful when owners are stressed or panicked.

Reviews

Google reviews: 4.7/5 from 676 reviews.

• •Emergency care is a major positive theme. Owners describe attentive updates after surgery, reassuring help during urgent visits, and compassionate handling when outcomes were poor.
• •Day-to-day service is often described as friendly and unhurried, with staff taking time to explain things clearly and help owners feel calmer.
• •Several reviews highlight good care for dogs that are anxious or difficult to examine, as well as smooth routine appointments for vaccinations and follow-up checks.
• •A small minority of recent reviews are sharply negative, including one complaint about two wrong diagnoses and another about difficulty getting after-hours help after moving to a different vet.