ICR Veterinary Group Ltd

ICR Veterinary Group Ltd is set up to handle both routine appointments and out‑of‑hours emergencies, with multiple recent reviews describing emergency visits for cats and dogs. Owners repeatedly mention consultations where options are explained clearly and treatments are recommended only when needed; one reviewer describes being offered a written prescription for long‑term heart medication to reduce cost, plus advice on approved human over‑the‑counter alternatives. Several reviews also describe staff taking time with nervous pets (including a dog who was “not easy to work with”) and providing compassionate support during end‑of‑life situations, including offering payment options. There is some conflict in experiences of after‑hours help: while several people praise the out‑of‑hours team, one reviewer says they were “made it very difficult” to get help when calling with an emergency after leaving the practice.

Services

• •Emergency / out‑of‑hours care (multiple reviews describe out‑of‑hours emergency visits for cats and dogs).
• •Veterinary nurse training facility (stated in the clinic data provided).
• •Care for nervous/anxious pets (e.g., a vet giving a nervous dog time and handling gently).
• •Ongoing medical management (one review discusses long‑term heart medication support and cost‑saving prescribing options).
• •End‑of‑life care (owners describe support when pets deteriorated or passed away, with an emphasis on keeping final moments peaceful and pain‑free).

People

• •Peter Wilson (vet): described as “extremely patient” with a nervous dog, giving the dog time and working gently; the owner left “more informed” after the appointment.
• •Riley Daen / Reilly (name recalled differently across reviews): mentioned in two separate accounts as providing reassuring, knowledgeable care—one specifically during an out‑of‑hours emergency visit.
• •John (team member; role not stated): singled out for support during a dog’s end‑of‑life care, described as helping ensure final moments were “pain‑free, peaceful and dignified.”
• •Reception/phone team (not named): repeatedly described as calming and helpful when owners were panicked, and as accommodating around appointments.

Reviews

4.7 stars from 664 reviews. “”

• •Out‑of‑hours/emergency visits are a frequent topic; several owners describe compassionate handling of urgent situations and difficult outcomes (including pet loss), with one mentioning payment options being offered.
• •Multiple reviewers highlight clear explanations and choice of options in consultations, including a detailed account of the clinic recommending only necessary treatments and suggesting written prescriptions to reduce medication costs.
• •Handling of nervous pets is specifically praised (e.g., taking time, gentle approach, calming manner).
• •A minority report a very different experience: one reviewer says that when they called after hours with an emergency after leaving the practice, the clinic “didnt want to help” and felt “commercial and rigid,” contrasting with other owners’ positive emergency accounts.