ICR Veterinary Group Ltd – Vets in Loanhead
No Prices
No Prices Tracked
Corporate
Clinic Overview
ICR Veterinary Group Ltd in Loanhead is part of IVC Evidensia and offers routine appointments alongside out-of-hours emergency care. Recent feedback remains largely very positive, with owners often highlighting calm, compassionate handling, clear explanations, and strong support during emergencies, recovery, and difficult end-of-life situations. A small number of reviews describe less positive experiences, including one serious complaint about diagnosis.
Services
- •Routine and preventive care: consultations, general check-ups, vaccinations, and nail trims are all mentioned by pet owners, with recent feedback describing thorough appointments that feel calm and unhurried.
- •Emergency and out-of-hours care: the practice is repeatedly used for urgent cases, including late-night emergencies, treatment after accidental rat poison ingestion, and follow-up care after emergency surgery.
- •Surgery and recovery support: reviews mention aftercare following intestinal surgery, an operation for an inguinal testicle, stenotic nares surgery, and post-op recheck appointments.
- •Support for nervous pets and ongoing medical needs: owners regularly describe patient, gentle handling for anxious or stressed dogs, along with clear explanations of diagnosis and treatment.
- •End-of-life care: several owners describe compassionate support when pets were critically ill or passed away, including professional handling and payment options in difficult circumstances.
- •Training facility: the clinic is noted as a veterinary nurse training facility.
Pricing
No published pricing information is currently available for this clinic.
People
- •Peter Wilson (vet): praised for being patient and gentle with a nervous dog, giving the dog time and leaving the owner feeling more informed and reassured.
- •Riley: warmly reviewed for a thorough, calm appointment that included a check-up, vaccination, and nail trim; earlier feedback also mentions Riley positively in emergency care.
- •John (team member; role not stated): remembered for support during a dog’s end-of-life care, helping keep the pet’s final moments peaceful and dignified.
- •Reception and phone team: often described as friendly, calming, and helpful when owners are stressed or panicked.
Reviews
Google reviews: 4.7/5 from 728 reviews.
- •A consistent theme is friendly, reassuring care, with owners describing the team as patient, informative, and willing to take time rather than rush appointments.
- •Anxious and stressed pets are a recurring focus in recent feedback, with several owners praising calm handling and understanding during difficult visits.
- •Emergency and surgical care is a major positive theme, including urgent help after rat poison ingestion, support after a choking episode, updates during post-op recovery, and compassionate handling when a pet did not survive.
- •A smaller number of comments are less positive, including one serious complaint about two wrong diagnoses, one remark that the waiting room can feel cramped, and one late-night emergency review that mentioned a £370 bill.
Special Services
Emergency Services
Vet Nurse Training
