Vets4Pets Straiton

I have been a consistent, regular visitor with many animals to this practice over the last decade. Having several geriatric rescue dogs means I am not a rare visitor. In the years I have been coming to this practice I have seen a drastic reduction in quality of vet care and dramatic changes in pricing for unjustified reasons. For example: I brought my dog in with what I suspected was an injury to his leg, they told me its likely arthritis. We agreed on an X-ray, for which I was quoted £2000. This is, in my experience, well outwith the cost of an X-ray. They gave him a librella jag, and I reduced his walking whilst deciding what to do. I brought him back in to say yes let's do the X-ray, for which they gave me a second quote, this time for £1,700, alongside several other random procedures with little explanation adding up to nearly £3000- this was without me mentioning anything about price, it just seemed they were adding random things onto each quote. My second dog in the same month was quoted almost £1000 for a dental. With these bizarre prices in mind I went to a different vet practice- off the bat, the cost of a dental £535- expected cost to me. They were ridiculously diligent on his recovery to a degree I haven't experienced at Straiton. Then the vet looked at my second dog and immediatley identified a ligament injury (could tell me which ligament and possible treatment options, whereas two different vets at Straiton couldn't even say if it was an injury or not), they quoted an X-ray for £635- again an expected cost. He's now getting the treatment he actually needed after 2 months in pain. To add to this, straiton diagnosed my third dog with kidney disease in January 2026, but the way it was described was confusing, however we accepted this and have been giving her early renal food since. I remember saying at the time I don't understand if she has it or not because it just wasn't being explained. The new vet has just today let me know there is absolutely no issue with her kidney function, and that the evidence of bloods was not given to her from Straiton so she doesn't know how Straiton came up with this diagnosis. On another occasion, the practice booked my appointment on the wrong day, phoned me up and basically said it "wasn't good enough" that we'd missed it. I checked, they were completely wrong it was a week later (it was a regular 4-weekly appointment). I phoned them back and they barely apologised. All in all, terrible service and so relieved to have moved to a nearby alternative vet.

I’ve been going to this clinic for over 6 years now, since my dog was a puppy, and my 2 cats are registered here too. Have never had anything but great experiences. We have seen many vets there over the years and they have all always been amazing. My dog actually loves going to the vets, probably because she gets lots of attention and treats, but they’re always so caring and compassionate, and she’s always been so well taken care of whenever she’s needed treatment or procedures. My dog also loves the reception staff and they always love her too. Hans the clinic manager is particularly great, super friendly, always caring about the clients and as accommodating as he can be. I’ve always been able to get an appointment the same day for urgent issues. I have the care plans for all my pets and it makes everything so much easier, I love knowing we have a few consultations a year already covered and they also send out reminders for administering and reordering the flea and worming treatments which is super handy.

Grate service. All my pets have pet plan there.

Best vet

When my pet rabbit died, I was told that I would receive the ashes alongside the fur, but I received two fur bottles instead of one ash and one fur bottle. Could someone explain this please?

Was a customer for multiple years; however very disappointed with level of service we received. Generally, came across very few staff who seemed to genuinely care about the welfare of my pets. The above coupled with many inexperienced vets working at their first practice as well as regular locums was not a good combination. Best decision I made was to leave this practice.

Was a customer for multiple years; however very disappointed with level of service we received. Generally, came across very few staff who seemed to genuinely care about the welfare of my pets. The above coupled with many inexperienced vets working at their first practice as well as regular locums was not a good combination. Best decision I made was to leave this practice.

Avoid! They tried to leave my guinea pig in pain he was shouting in pain from a urine infection and they ‘forgot’ about painkillers after saying they recommended an x-ray As Well. Which would’ve been over £1600! Go to pdsa their cheaper and they actually care about the animals

Avoid! They tried to leave my guinea pig in pain he was shouting in pain from a urine infection and they ‘forgot’ about painkillers after saying they recommended an x-ray As Well. Which would’ve been over £1600! Go to pdsa their cheaper and they actually care about the animals

Life and ill health had gotten in the way of managing to bring our dogs the 70 mile round trip to see the vet. I spoke to Hans, who could not have been more helpful in fitting us in at short notice. Then 5 minutes later Hans called me back and offering assistance on our arrival to help me out the car with the dogs (one is large and getting old). How lovely of him. My husband attended the appointment and said Hans gave good practical advice, which he trusted, on how to manage our older dog's condition. Would highly recommend this Vet, our previous appointments and treatment have always been very good, but felt Hans' approach should be praised. Thank you Hans!