Straiton Vets4Pets Ltd – Vets in Loanhead
Clinic Overview
Straiton Vets4Pets Ltd is a Vets4Pets practice that the clinic website describes as “locally owned,” with a modern setup including an in-house lab, imaging (digital X‑ray and ultrasound), a hospital ward, and separate dog/cat wards plus isolation. It appears geared to routine preventive care via health plans (with nurse clinics, weight clinic, flea/worm treatments and vaccinations discussed in reviews) as well as investigations and procedures supported by on-site diagnostics.
Straiton Vets4Pets Ltd is a Vets4Pets practice that the clinic website describes as “locally owned,” with a modern setup including an in-house lab, imaging (digital X‑ray and ultrasound), a hospital ward, and separate dog/cat wards plus isolation. It appears geared to routine preventive care via health plans (with nurse clinics, weight clinic, flea/worm treatments and vaccinations discussed in reviews) as well as investigations and procedures supported by on-site diagnostics.
Decision-relevant signals from reviews are mixed: several owners describe helpful, practical advice and being fitted in at short notice (including a follow-up call offering assistance on arrival), while others raise concerns about admin/communication (especially around care-plan documents and collecting parasite treatment), continuity/experience of vets, and one complaint about cremation return items for a rabbit.
Services
From the clinic website
- •Diagnostics on site: biochemistry, haematology, blood pressure monitoring, and an in-house laboratory
- •Imaging: digital X‑ray and ultrasound
- •Dentistry
- •Surgery facilities: operating theatre
- •Inpatient care: hospital ward
- •Infection control: isolation unit and separated dog & cat wards and isolation units
- •Preventive care & clinics: microchipping, nurse clinic, nutritional advice, weight clinic, prescriptions, and health plans
- •Species mentioned: dogs, cats, rabbits
From structured clinic data
- •Veterinary Nurse Training facility
- •Emergency cover: the website states out-of-hours support is provided by Vets Now.
From reviews (examples of what owners brought pets in for)
- •Ongoing care for senior cats and an older dog’s condition
- •Rabbit care including after-death arrangements (one owner disputes what was returned)
- •Guinea pig urinary infection; X‑ray was discussed (with a high-cost estimate reported by the reviewer)
Pricing
- •One reviewer reports being quoted “over £1600” in connection with a recommended X‑ray for a guinea pig’s urinary issue (the review is critical of this and also alleges pain relief was missed).
- •A pet care plan is referenced in reviews as including free blood test, free checkups, vaccinations, and flea & worm treatment; no plan price is stated. One reviewer advises checking plan benefits because they were “almost charged” for items they believed were included.
People
- •Hans (role not stated): mentioned for fitting an owner in at short notice, calling back shortly afterwards to offer practical help on arrival, and giving “good practical advice” that the owner trusted for managing an older dog’s condition.
Reviews
4.4 stars from 263 reviews. - Helpful, proactive support for appointments: one owner describes being fitted in at short notice and receiving a quick call-back offering assistance on arrival; practical management advice for an older dog is specifically praised.
- •Pet care plan use is common, but billing/admin can be a pain point: multiple reviewers mention being on a plan; another reports repeated problems collecting flea/worm treatment and frustrations getting documentation transferred, plus difficulty getting answers by phone.
- •Concerns raised by some owners about service quality/continuity: one long-term client alleges frequent locums and inexperienced vets and chose to leave; another mentions one staff member being “unkind” while otherwise describing gentle handling by nurses and doctors.
- •A specific complaint about aftercare for a rabbit: one reviewer says they were expecting ashes and fur returned but received two fur bottles instead, and asks for an explanation.
Special Services
Animals Treated at Straiton Vets4Pets Ltd
Animals We Treat
Companion Animals
Pricing at Straiton Vets4Pets Ltd
Opening Hours – Straiton Vets4Pets Ltd
Opening Hours
Hours
Reviews for Straiton Vets4Pets Ltd
Note: Showing the 5 most recent Google reviews out of 263 we track in total. Recent reviews may not be representative of overall sentiment.
Joanna Uramowska
in the last week
Grate service. All my pets have pet plan there.
Przemysław Uramowski
in the last week
Best vet
Karen Clark
a month ago
When my pet rabbit died, I was told that I would receive the ashes alongside the fur, but I received two fur bottles instead of one ash and one fur bottle. Could someone explain this please?
Malaka
2 months ago
Was a customer for multiple years; however very disappointed with level of service we received. Generally, came across very few staff who seemed to genuinely care about the welfare of my pets. The above coupled with many inexperienced vets working at their first practice as well as regular locums was not a good combination. Best decision I made was to leave this practice.
Malaka
4 months ago
Was a customer for multiple years; however very disappointed with level of service we received. Generally, came across very few staff who seemed to genuinely care about the welfare of my pets. The above coupled with many inexperienced vets working at their first practice as well as regular locums was not a good combination. Best decision I made was to leave this practice.
Kyle
2 months ago
Avoid! They tried to leave my guinea pig in pain he was shouting in pain from a urine infection and they ‘forgot’ about painkillers after saying they recommended an x-ray As Well. Which would’ve been over £1600! Go to pdsa their cheaper and they actually care about the animals
Kyle
5 months ago
Avoid! They tried to leave my guinea pig in pain he was shouting in pain from a urine infection and they ‘forgot’ about painkillers after saying they recommended an x-ray As Well. Which would’ve been over £1600! Go to pdsa their cheaper and they actually care about the animals
Eleanor Neil
3 months ago
Life and ill health had gotten in the way of managing to bring our dogs the 70 mile round trip to see the vet. I spoke to Hans, who could not have been more helpful in fitting us in at short notice. Then 5 minutes later Hans called me back and offering assistance on our arrival to help me out the car with the dogs (one is large and getting old). How lovely of him. My husband attended the appointment and said Hans gave good practical advice, which he trusted, on how to manage our older dog's condition. Would highly recommend this Vet, our previous appointments and treatment have always been very good, but felt Hans' approach should be praised. Thank you Hans!
Finlay Blyth
4 months ago
In the roughly 3 years I have used this practise, I have always found the individual vets to be friendly and very professional. No complaints. However every time; without fail. I have an issue collecting my cats flea and worm treatment. Over the years I have had several poor / frustrating experiences with the general admin of the practice. I have moved my cat back to the Fort Kinnaird branch where you can walk in and pick it up on the day, or they even post it to you. I used this branch for years, before moving house, without any issues. *Edit - over 2 weeks later the straiton branch still haven’t sent my cats care plan documentation to the fort kinnaird branch, despite me specifically checking and asking that they would do so and being assured that they would. I can’t get an answer on the phone, as usual, so am writing this up in general frustration.
Apple Chew
8 months ago
Great service by the nurse and doctors (except for one individual in particular who is unkind) who are gentle with both our senior cats for every appointment we’ve been so far. We’ve stuck with the pet care plan and I think it has been worth it with the free blood test, free checkups and all vacc and F&W treatment included. The only huge downside to this branch is that a few times I was (almost) charged for things that were free with the pet care plan. Please be aware of your plan benefits and speak up if you think something sounds wrong. You can also ask for your leftover benefits to be printed out at reception so you can keep track of the number of free checkups / benefits left available.
