Vets4Pets Straiton

Vets4Pets Straiton in Loanhead is a Vets4Pets practice with a modern clinical setup including an in-house lab, digital X-ray, ultrasound, a hospital ward, and separate dog and cat wards with isolation. It offers routine preventive care through nurse clinics and health plans, alongside investigations and procedures supported by on-site diagnostics. Recent feedback is mixed, with praise for caring support and short-notice appointments alongside some complaints about administration, communication, and continuity of care.

Services

•Diagnostics and imaging: in-house laboratory testing, including biochemistry and haematology, plus blood pressure monitoring, digital X-ray, and ultrasound.
•Procedures and inpatient care: dentistry, an operating theatre, a hospital ward, and isolation facilities, with separate dog and cat wards.
•Preventive and routine care: vaccinations, microchipping, prescriptions, nurse clinics, nutritional advice, weight clinics, flea and worm treatment, and pet health plans.
•Species seen: dogs, cats, and rabbits are specifically mentioned on the clinic website; recent reviews also reference care for guinea pigs.
•Other facilities and arrangements: the practice is listed as a veterinary nurse training facility, and out-of-hours emergency cover is provided by Vets Now.
•Examples from recent feedback: owners mention ongoing care for senior cats, support for an older dog’s condition, rabbit after-death arrangements, and investigation of a guinea pig urinary problem.

Pricing

Available published prices indicate the clinic sits above average relative to similar practices.

A reviewer reports being quoted over £1600 for a recommended X-ray linked to a guinea pig urinary issue, which fed into a complaint about cost. Pet care plans are mentioned frequently in reviews, with some owners saying they are worth it for included checkups, blood tests, vaccinations, and flea and worm treatment, while others report occasional confusion over what should have been included.

People

Hans, described in reviews as the clinic manager, is mentioned positively for fitting pets in at short notice, calling back to offer help on arrival, and giving practical advice that owners found reassuring. Reviews also praise reception staff, nurses, and vets for being caring and gentle with pets, though a few owners raise concerns about continuity and the use of locums.

Reviews

Google rating: 4.4/5 from 264 reviews. Recent feedback is mixed overall.

•Several long-term clients describe caring vets and reception staff, say urgent appointments were available the same day, and highlight a warm, accommodating approach.
•Pet care plans come up often in positive reviews, especially for included consultations, reminders, vaccinations, blood tests, and flea and worm treatment.
•The main recurring frustrations are administrative: problems collecting parasite treatment, difficulty getting through by phone, delays sending care-plan documents, and occasional confusion over charges.
•A smaller number of negative reviews raise concerns about continuity of care, one disputed rabbit cremation return, and one complaint about pain relief and the cost of recommended imaging for a guinea pig.

Reviews for Vets4Pets Straiton

Note: Showing the 10 most recent Google reviews out of 264 we track in total. Recent reviews may not be representative of overall sentiment.

Helena Irving

4 months ago

I’ve been going to this clinic for over 6 years now, since my dog was a puppy, and my 2 cats are registered here too. Have never had anything but great experiences. We have seen many vets there over the years and they have all always been amazing. My dog actually loves going to the vets, probably because she gets lots of attention and treats, but they’re always so caring and compassionate, and she’s always been so well taken care of whenever she’s needed treatment or procedures. My dog also loves the reception staff and they always love her too. Hans the clinic manager is particularly great, super friendly, always caring about the clients and as accommodating as he can be. I’ve always been able to get an appointment the same day for urgent issues. I have the care plans for all my pets and it makes everything so much easier, I love knowing we have a few consultations a year already covered and they also send out reminders for administering and reordering the flea and worming treatments which is super handy.

Joanna Uramowska

Grate service. All my pets have pet plan there.

Przemysław Uramowski

Best vet

Karen Clark

5 months ago

When my pet rabbit died, I was told that I would receive the ashes alongside the fur, but I received two fur bottles instead of one ash and one fur bottle. Could someone explain this please?

Malaka

8 months ago

Was a customer for multiple years; however very disappointed with level of service we received. Generally, came across very few staff who seemed to genuinely care about the welfare of my pets. The above coupled with many inexperienced vets working at their first practice as well as regular locums was not a good combination. Best decision I made was to leave this practice.

Kyle

9 months ago

Avoid! They tried to leave my guinea pig in pain he was shouting in pain from a urine infection and they ‘forgot’ about painkillers after saying they recommended an x-ray As Well. Which would’ve been over £1600! Go to pdsa their cheaper and they actually care about the animals

Eleanor Neil

10 months ago

Life and ill health had gotten in the way of managing to bring our dogs the 70 mile round trip to see the vet. I spoke to Hans, who could not have been more helpful in fitting us in at short notice. Then 5 minutes later Hans called me back and offering assistance on our arrival to help me out the car with the dogs (one is large and getting old). How lovely of him. My husband attended the appointment and said Hans gave good practical advice, which he trusted, on how to manage our older dog's condition. Would highly recommend this Vet, our previous appointments and treatment have always been very good, but felt Hans' approach should be praised. Thank you Hans!

Finlay Blyth

11 months ago

In the roughly 3 years I have used this practise, I have always found the individual vets to be friendly and very professional. No complaints. However every time; without fail. I have an issue collecting my cats flea and worm treatment. Over the years I have had several poor / frustrating experiences with the general admin of the practice. I have moved my cat back to the Fort Kinnaird branch where you can walk in and pick it up on the day, or they even post it to you. I used this branch for years, before moving house, without any issues. *Edit - over 2 weeks later the straiton branch still haven’t sent my cats care plan documentation to the fort kinnaird branch, despite me specifically checking and asking that they would do so and being assured that they would. I can’t get an answer on the phone, as usual, so am writing this up in general frustration.