Links Veterinary Group

Links Veterinary Group is a multi-branch practice offering both first-opinion care and referral services. From its own website, it provides general check-ups and vaccinations alongside complex medicine and surgery, with stated referral specialties including ophthalmology and orthopaedics. It also advertises a 24-hour emergency service (365 days a year) staffed by its own emergency and critical care team, and says it does not send clients “miles away to an unfamiliar surgery.”

In the latest reviews available to us, owners describe being seen the same day for an unwell dog, a thorough examination for a hard-to-pin-down pain issue, and clear out-of-hours phone advice (including discussing options in detail). There is also a conflicting pricing experience: one reviewer reports being charged “over £120” for a 30-minute consultation and felt this was unaffordable.

Services

From the clinic website summary and review content, services mentioned include

• •General health check-ups and vaccinations
• •Surgery
• •Complex medicine
• •Referral services, with specialties listed as
• •Ophthalmology
• •Orthopaedics
• •24-hour emergency care with the clinic’s own emergency and critical care team (available 365 days a year)
• •Out-of-hours phone triage/advice (a reviewer describes calling out of hours and being promptly called back)
• •Same-day urgent appointments (mentioned in a review)
• •Coordinating care using records from a pet’s usual vet (mentioned in a review)
• •A Pet Health Club® Plus plan that includes consultations (stated on the website)
• •Free health checks for new pets (stated on the website)

Pricing

• •One reviewer reports being charged over £120 for a 30-minute consultation and describes this as a “massive shock.” (This complaint appears twice in the reviews provided to us.)

People

• •James (named in a review): described as calling back promptly out of hours, listening carefully, explaining options, and providing reassurance during an urgent situation.
• •Reception team (not named): one owner describes the receptionist finding an alternative urgent appointment when the first option was too busy.
• •Patrick (named in a negative review, role not stated): mentioned by a reviewer in connection with a complaint about the cost of a consultation.

Reviews

Google rating: 4.7 stars from 64 reviews.

• •Calm, personable vets and “amazing staff” are mentioned in multiple short reviews.
• •Urgent care access is a recurring point: same-day assessment for a dog in pain; and an alternative emergency appointment arranged when one site was too busy.
• •Communication and decision-making: out-of-hours call-back with detailed explanation of options; in-hours consult described as thorough when symptoms were difficult to diagnose.
• •Treatment examples described include suspected nerve pain, pain relief, and advice to rest and re-present if not improving.
• •Pricing experience is mixed: one reviewer reports a high consultation charge (over £120 for 30 minutes) and felt it caused financial hardship.