West End Vets

West End Vets is a small-animal practice established in the 1950s and part of the CVS Group. It’s set up for routine care (consultations, vaccinations, parasite control, nurse clinics) as well as surgical work (including orthopaedic and soft-tissue surgery), with facilities designed to reduce stress for cats (separate waiting rooms and wards for dogs and cats; Cat Friendly Clinic Silver).

In the latest reviews available to us, owners describe clear communication from the team (reception, nurses and vets), a clean practice environment, and support during urgent and end‑of‑life situations—one owner says they were given an emergency appointment, the team stayed open after hours, and later sent photos as a memento. A minority of reviewers raise a strong pricing complaint about pet travel documentation, saying an Animal Health Certificate fee felt disproportionate.

Services

Services mentioned on the clinic website include

• •General consultations
• •Emergency care during opening hours; out-of-hours emergencies are directed to Vets Now Edinburgh
• •Dentistry
• •Diagnostics
• •Surgery, including
• •Orthopaedic surgery
• •Soft tissue surgery
• •Neutering
• •Vaccinations and parasite control
• •Microchipping
• •Nurse consultations
• •Six-month health checks
• •Blood pressure checks
• •Anal sac expression
• •Grooming and nail clipping
• •Pet travel documentation (Animal Health Certificates mentioned in reviews)
• •Home visits
• •Exotics (listed on the website)

Facilities/accreditation mentioned

• •Separate waiting rooms and wards for dogs and cats
• •RCVS General Practice
• •Cat Friendly Clinic Silver

Other structured clinic data

• •Veterinary Nurse Training facility (as stated in the provided clinic data)

Pricing

• •Animal Health Certificate (AHC) for travel: £304 (reported by a reviewer, who says they were told this was the standard price for the certificate alone, not including extras like microchipping or vaccinations).

People

• •Carrie (receptionist): mentioned by name in a review; described as “polite” and “helpful,” and made a new client feel reassured about registering and attending with a kitten.
• •Wider team (receptionists, nurses, vets): multiple reviews describe staff being clear in explanations and supportive; one owner reports the team arranged an emergency appointment for a seriously unwell cat, stayed open after hours, allowed time to say goodbye, and later sent photos as a memento.

Reviews

Google rating: 4.4 stars from 156 reviews.

• •Clear, kind communication from reception, nurses and vets; one reviewer specifically highlights how helpful the receptionist was when registering.
• •Cat-stress reduction is noticed by clients: separate cat waiting area mentioned as making visits easier for cats.
• •Emergency and end-of-life support: one owner reports an emergency appointment for a very unwell cat, the team staying open after hours, time to say goodbye, and a follow-up memento (photos).
• •Pricing concern raised in negative reviews: one client says £304 for an Animal Health Certificate felt excessive and was explained to them as the standard fee for the certificate alone.