University of Edinburgh Veterinary Services

- Recent feedback is mixed overall, but many owners describe very strong experiences with specialist and urgent care, including radiotherapy, emergency ophthalmology treatment and oesophageal foreign-body removal. - Positive reviews often mention detailed verbal and written explanations, regular phone updates during admissions, and organised follow-up after discharge. - Several reviewers praise the wider team, including reception staff and students, for being kind, knowledgeable and supportive; insurance handling is also mentioned positively.

University of Edinburgh Veterinary Services in Roslin is part of the University of Edinburgh and operates as a veterinary teaching and referral centre with advanced hospital facilities. Recent feedback continues to highlight specialist and urgent care for dogs, particularly ophthalmology, oncology/radiotherapy and emergency admissions. Owners often mention detailed explanations, regular updates during hospital stays and thoughtful follow-up, though a smaller number of recent reviews raise concerns about communication and aspects of inpatient care.

Services

•Specialist referral care: Reviews point to referral-level treatment for complex canine cases, including oncology and ophthalmology, within a hospital setting.
•Oncology / radiotherapy: One owner describes treatment after MRI findings of a suspected brain meningioma, with CT planning followed by five radiotherapy sessions over nine days.
•Ophthalmology: Recent examples include emergency referral for rapidly worsening eye ulcers, same-day surgery, ongoing specialist follow-up, and cataract assessment.
•Emergency and inpatient care: Reviews mention urgent admissions, overnight and weekend hospitalisation, frequent phone updates, and coordination with a pet’s regular vet.
•Emergency procedures and diagnostics: Examples in reviews include removal of a bone lodged in a dog’s oesophagus, CT as part of radiotherapy planning, MRI prior to referral, and multiple tests during ophthalmology work-ups.
•Teaching environment: Students are mentioned as being present in consultations and involved in recovery support alongside the clinical team.

Pricing

No published pricing information is currently available for this clinic.

People

•Silva (vet) and Alex (nurse): Named in a radiotherapy case and praised for clear explanations, kindness and compassionate support across multiple visits.
•Natalia (ophthalmology specialist / vet in charge): Credited with thorough eye care, long examinations, proactive follow-up, and open discussion of medication costs and prescription options.
•Chloe (eye consultant) and Karen (general medicine consultant): Named in an emergency admission, with positive feedback on communication, coordination and supportive care.
•Reception/front-of-house staff, nurses and students: Multiple reviews praise the wider team for help during admissions, insurance paperwork, and making pets feel settled in hospital.

Reviews

Google reviews are 4.5 stars from 106 reviews.

•Recent feedback is mixed overall, but many owners describe very strong experiences with specialist and urgent care, including radiotherapy, emergency ophthalmology treatment and oesophageal foreign-body removal.
•Positive reviews often mention detailed verbal and written explanations, regular phone updates during admissions, and organised follow-up after discharge.
•Several reviewers praise the wider team, including reception staff and students, for being kind, knowledgeable and supportive; insurance handling is also mentioned positively.
•A smaller number of recent negative reviews raise concerns about communication, feeling discouraged from asking questions, and aspects of inpatient treatment such as medication choices and feeding tube care.

Reviews for University of Edinburgh Veterinary Services

Note: Showing the 10 most recent Google reviews out of 106 we track in total. Recent reviews may not be representative of overall sentiment.

Brigitta Juni

1 month ago

We have many bad experiences with them, I just going to mention a couple. They gave some oily liquid as to help our dying dog's appetite. She was foaming heavily from the mouth thanks to it and suffered because of it. Could you swallow a spoon of sunflower oil? While not long ago at our normal vet, we got tiny tablets for our other dog and it worked like magic. Why royal dick alway gives medicine that does not fit to give to a really sick dog when there is better solution? Then they put a feeding tube in but they didn't secure properly and came out a couple of hours later, they only check on the animals in every 4 hours and they didn't notice it right away and so it got infacted.

Vincent Quercio

2 months ago

One of the worst experiences ever. They don’t like questions or suggestions. Take your pet elsewhere.

Tony Doonan

arn dev

They say that they help you but instead they make you pay more money to Fort Kinnaird Vets . I hope one day you all be in same situation as i am now desperately and in fear . I cannot believe no humans at all

Arman Khachatryan

4 months ago

A world-leading institution for veterinary education and research, part of the University of Edinburgh. Its modern campus at Easter Bush is one of Europe's largest and most advanced veterinary centres, continuing a legacy dating back to its founding in 1823 by William Dick.

Snowflake

Very good and attentive people. They are very interested in the welfare of the animals

Eleftherios Amourgianos

5 months ago

Ben 23

I recently brought my dog here for radiotherapy following a referral by a vet in Wakefield after an MRI revealed a suspected brain meningioma. While it is too soon to tell how affective my dogs treatment will be, he is doing well so far and I want to give credit to the staff here. Every step of my dogs treatment was explained in detail both verbally and in writing. My dog had 5 treatments with an initial CT scan to make it 6 visits in total over a period of 9 days. I was updated over the phone on my dogs progress and picked him up at the end of most days and returned him in the morning. He did stay over a few nights. While all of the staff were wonderful I want to give a special mention to both Silva my dogs vet and Alex my dogs nurse. They were not only knowledgeable but also kind and compassionate toward both me and my dog, they showed a level of care that extended beyond expectations. I felt like I was leaving him in safe hands every time he went there. The cost of the treatment in total was £8000, while I can think of nothing more I'd rather spend it on than a loved ones health I hope one day the cost of animal treatment is better regulated. I appreciate the prices are not set by anyone I dealt with and are largely the same across the country, however I do feel it is important to mention to anyone considering similar treatment. I would recommend this vet to anyone, with it's advanced treatments and staff it is an asset to the UK.

Gwen

My dog was admitted for emergency removal of piece of bone lodged in his asophugus. Thought we had lost him but they were amazing and he is doing really well thanks to their expertise. Medical staff and receptionists absolutely brilliant. Can thank them enough.

Kieran

6 months ago

Want to say a massive thank you to all the team. They worked through the night to save my dogs life. 12 months later he's back to his old self again. Thank you!