University of Edinburgh Hospital for Small Animals Veterinary Services

- Owners often mention friendly, knowledgeable staff and say explanations are clear and reassuring, even when treatment plans are complex. - Reviews continue to highlight serious and specialist cases, including MRI-led assessment, spinal surgery after paralysis, emergency kidney treatment and intensive care after traumatic burns. - Communication during admissions stands out, with owners describing frequent updates, patience with anxious phone calls and thorough home-care advice when pets go home.

Services

•Emergency, referral and complex medical care: owners describe priority referrals and emergency admissions for serious conditions including kidney crises, hindlimb paralysis, traumatic injuries and other medically complex cases.
•Diagnostics and investigations: examples include MRI scanning, imaging and broader work-ups for patients needing specialist assessment and monitoring.
•Inpatient care and hospital monitoring: multi-day stays are described, with regular phone updates, close nursing support and detailed discharge or home-care instructions.
•Surgery: reviews mention spinal surgery after a slipped disc, adrenal tumour surgery linked to Cushing’s disease, operations complicated by kidney issues, multiple procedures after traumatic burns, and dental treatment with aftercare.
•Ongoing therapies and case management: regular acupuncture sessions are mentioned alongside medical treatment such as fluids, antibiotics and supportive care during acute illness.
•Consultations for ongoing problems: one owner highlighted a thorough, unhurried consultation focused on getting to the bottom of a chronic ear issue.
•End-of-life support: one recent review described a calm, private room with a bed for a dog’s final appointment, with time and kindness throughout.

Pricing

Available published prices indicate the clinic sits around average relative to similar practices. Owner comments on cost are mixed: some praise the pricing, while one recent reviewer felt the care was very expensive.

People

•Callum Atkins: thanked for clearly explaining options for a paralysed dog and for surgery that led to a strong recovery.
•Angus: praised for a dog’s dental treatment and aftercare.
•Maaike: mentioned warmly for regular acupuncture sessions.
•Fiona: highlighted for kindness and support during end-of-life care.
•Albert: repeatedly praised for clear explanations and helping owners feel informed about complex conditions.
•Joel and Esther: thanked for care during a cat’s kidney emergency referral.
•Sophie: commended for taking time over a dog’s ear problem work-up and not rushing the consultation.
•Sofia: appreciated for prompt, helpful communication during a high-risk surgical decision.
•Kathryn Pratschke: thanked for helping an owner work through the decision around adrenal tumour surgery.
•Elissia, Henry, Owen and Lisa: named by one family as part of the team caring for a dog with severe burn injuries.
•Wider nursing and veterinary teams: owners often mention friendly staff, regular updates and careful discharge guidance.

Reviews

Google reviews show 4.8 stars from 176 reviews, with recent feedback remaining very positive overall.

•Owners often mention friendly, knowledgeable staff and say explanations are clear and reassuring, even when treatment plans are complex.
•Reviews continue to highlight serious and specialist cases, including MRI-led assessment, spinal surgery after paralysis, emergency kidney treatment and intensive care after traumatic burns.
•Communication during admissions stands out, with owners describing frequent updates, patience with anxious phone calls and thorough home-care advice when pets go home.
•Several reviews praise the hospital’s kindness at emotionally difficult times, including calm support during end-of-life appointments and compassionate handling of very sick animals.

Reviews for University of Edinburgh Hospital for Small Animals Veterinary Services

Note: Showing the 10 most recent Google reviews out of 176 we track in total. Recent reviews may not be representative of overall sentiment.

Andrew Harris

1 month ago

Took our dog for an initial consultation. The staff couldn't have been friendlier and knowledgeable.

Ewan Robertson

Lovely people, take great care of the animals Having had very bad experiences with vets in the past, this place is brilliant in comparison Still madly expensive tho.......😔

Ana

We had to make the difficult decision to let our dog, Poppy, go last month. Going in to the appointment, I was filled with dread of saying goodbye while sitting on the floor in an examination room. It's usually necessary but adds a harshness to your last moments together that is quite difficult to get out of your mind. I was surprised when we were guided through to a separate , warmly decorated room with a comfy bed for Poppy to lie on. Nothing was done in a hurry, it was calm process and made a horrible day that little bit easier to manage. Thank you for your care and kindness caring for Poppy and especially for going that extra mile when it really matters.

Alex Eldridge

Great service and prices as always

Dave Hughes

Great vets, really good quality care

Reece

8 months ago

My dog, Daisy, was admitted here on August 6 after becoming paralysed in her hindlimbs. She was also incontinent. Callum Atkins phoned me to explain the options available. I decided to proceed with an MRI scan first and, depending on the results, move forward with surgery in the hope that Daisy would be able to walk again. Daisy went on to have the operation and is now doing incredibly well. She is back to walking and had already regained the ability to urinate on her own the day she left the hospital. I am extremely grateful that she was in such skilled and caring hands. Daisy beat the odds, and that is only because Callum performed such an excellent operation.

Hannah Wilson

I want to start this by saying the words I’m typing can in no way compare to the thankfulness I feel towards the staff at the small animal hospital. My miso has been in and out of their care for the last two weeks and they have been amazing looking after him, the vets, nurses, everyone involved in his care have been amazing. Dealing with my anxious calls sometimes 3 times a day, they have saved his life, quite literally, and are continuing to give him life saving care. I cannot say what it means to me that I still have my boy with me, thank you so much for everything you do, and we will see you at our follow ups! 🖤

Mark Doyle

There are simply no words that I can write that will ever be able to express the gratitude that we have as a family for the care that our girl Hiccup received from the Veterinary team at the Dick Vets. Hiccup suffered traumatic burn injuries in a horror accident and I knew from the moment I walked through your doors that she was truly in the best hands. For the past 11 days she has been surrounded by an extensive Veterinary team who have shown her nothing but kindness, care and compassion day and night. When she was fighting for her life, your team stood by her fighting every second with her. Tonight we got Hiccup home. We only managed to get Elissia, Henry, Owen and Lisa's names who were all truly amazing in everything they done from the initial consultation to the daily updates that we received letting us know exactly how Hiccup was recovering after her multiple operations and tonight for spending so much time with us going over her home care needs. We also know there was an extensive team that we didn't get to personally thank, so from the bottom of all our hearts, thank you for everything you have all done to get Hiccup home and looking after her during this time. Mark, Cassy and Hiccup.

Chris Misslin

10 months ago

Brooke Balmer

I couldn’t recommend the hospital for small animals and the team highly enough. From the very first appointment the staff took excellent care of my accident prone greyhound. Angus was fantastic and took great care of our boy. He had a dental and the procedure and aftercare was excellent with Angus. He then began seeing the wonderful Maaike who he adored for his regular acupuncture sessions and I just knew he was in the best hands. We sadly lost our beloved hound in November and we were blessed to be under the care of Fiona who couldn’t have been kinder during our hardest time. Not only will your pet receive the best care at the hospital, you will also meet some wonderful humans who go above and beyond.