University of Edinburgh Hospital for Small Animals Veterinary Services

University-affiliated small-animal hospital run through the University of Edinburgh’s Royal (Dick) School of Veterinary Studies, and explicitly listed as a veterinary nurse training facility. Based on client accounts, it appears set up for referrals and complex/serious cases as well as planned procedures, with owners repeatedly describing clear explanations and frequent updates during inpatient stays. Examples mentioned include dental procedures with aftercare, regular acupuncture sessions, imaging and inpatient treatment for acute kidney issues, and major surgery planning/aftercare for an adrenal tumour linked with Cushing’s disease (including photos and check-ins while the dog was hospitalised).

Services

Services and care types explicitly mentioned in the available information include

•Veterinary nurse training facility (stated in clinic data).
•Dentistry: dental procedure with “procedure and aftercare” described as excellent (review detail).
•Acupuncture: “regular acupuncture sessions” for a dog (review detail).
•Emergency/referral care: an owner describes attending “as an emergency” via a priority referral (review detail).
•Diagnostics and inpatient medical management: imaging, IV fluids and antibiotics for a cat with very high creatinine/kidney values; reported improvement back to normal values (review detail).
•Neurology/orthopaedic-type case support: inpatient support after paralysis from a slipped disc (review detail).
•Soft-tissue surgery and peri-operative communication: adrenal tumour removal discussed as high-risk; owners describe decision support and ongoing updates (review detail).
•Chronic problem work-up: time spent “getting to the bottom” of a dog’s ear problems (review detail).

People

Named staff who are specifically mentioned in reviews

•Angus: credited with a dog’s dental procedure and aftercare being “excellent.”
•Maaike: provided ongoing acupuncture sessions; the dog “adored” her (owner phrasing).
•Fiona: described as especially kind during end-of-life care for a greyhound.
•Albert (vet): repeatedly praised for walking owners through conditions step-by-step, explaining complex issues clearly, and maintaining transparent communication during a cat’s stay.
•Joel and Esther: thanked for hands-on care during a cat’s emergency referral/inpatient treatment (antibiotics/fluids/imaging mentioned).
•Sophie (vet): described as taking time to investigate a dog’s ear problems; owner explicitly noted not feeling rushed.
•Sofia: described as quick to respond to questions and thorough with information during a high-risk adrenal tumour case.
•Kathryn Pratschke (Senior Surgeon): noted for helping an owner make an informed decision about adrenal tumour surgery.

Reviews

Google rating: 4.8 stars from 150 reviews. “”

•Frequent, detailed communication: multiple owners describe staff explaining what will be done, not rushing consultations, and providing regular updates (including twice-daily calls during a multi-day stay, and photos/messages while a dog was hospitalised).
•Complex and urgent cases are commonly mentioned: examples include very high kidney values requiring imaging/fluids/antibiotics, paralysis from a slipped disc, and adrenal tumour surgery associated with Cushing’s disease.
•Aftercare and continuity: owners mention strong post-procedure support (comprehensive post-op instructions, dressings and medications; “aftercare was excellent”), and “continuity of care from start to finish.”
•Kindness during difficult moments: one owner specifically highlights compassionate support when their dog was euthanised/declined, alongside the medical care.

Reviews for University of Edinburgh Hospital for Small Animals Veterinary Services

Note: Showing the 5 most recent Google reviews out of 150 we track in total. Recent reviews may not be representative of overall sentiment.

Chris Misslin

in the last week

Brooke Balmer

2 weeks ago

I couldn’t recommend the hospital for small animals and the team highly enough. From the very first appointment the staff took excellent care of my accident prone greyhound. Angus was fantastic and took great care of our boy. He had a dental and the procedure and aftercare was excellent with Angus. He then began seeing the wonderful Maaike who he adored for his regular acupuncture sessions and I just knew he was in the best hands. We sadly lost our beloved hound in November and we were blessed to be under the care of Fiona who couldn’t have been kinder during our hardest time. Not only will your pet receive the best care at the hospital, you will also meet some wonderful humans who go above and beyond.

Yvonne Magrath

Excellent staff, friendly, make you relax explain everything there going to do

Kelly Benjamin

3 weeks ago

I know my Lexy is in good hands each time we have an appointment. Each and every staff member is so friendly and kind. They always go out of their way to explain certain things which seem complex to me. Albert is an amazing vet and happy he is taking care of Lexy

Alexandra Rodén

a month ago

We are still not out of the woods but wanted to reassure anyone who has to take their beloved pet here as an emergency that these people will do everything they can. My cat Winston was feeling poorly and not eating too well. After taking him to my normal vet (Dundas Veterinary Group: never again) they told me his creatinine value was 1200 which is not good. 24 hours of fluids and no pain management, only trying to get him some gabapentin via food which he wasn’t eating and his condition was not improving and second blood panel showed 2300 creatinine. I didn’t want to give up especially since no imaging had been done so we received a priority referral to the small animal hospital and the treatment and bedside manner has been night and day. Winston was put on antibiotics, fluids and imaging was done among other things. These things take time and as of this morning his kidney values are back to normal ! Even if things do not end the way we want, I am so comforted by the fact that my cat is getting the absolute best care. Thank you to Joel and Esther and the team for taking such good care your patients and their owners.

Emily Bussell

3 months ago

Our precious basset hound was given the highest level of medical support when she needed it most after suffering paralysis from a slipped disc. The continuity of care from start to finish has been exceptional. Even in a very busy hospital, staff provide undivided attentive support to put your mind at ease. These people are truly preforming miracles on a daily basis. Nessie is eternally grateful 🐾

David Hires

a year ago

The vet Sophie was amazing really took the time to get to the bottom of our dogs ear problems for once felt informed and comfortable and not rushed will be moving all our dogs over thats how good an experience it was.

Chun Liu

We are truly grateful for the exceptional care and service provided here, especially thanks to Albert! He was incredibly patient in explaining our cat Chichi's condition, walking us through each step of the process in the initial consultation. His clear explanations helped ease my anxiety and built my full trust in the team. I knew right away that Chichi was in great hands. Throughout Chichi’s stay, there was consistent and transparent communication, which we truly appreciated. We feel so fortunate to have Albert as our vet, and we’re relieved that Chichi didn’t require surgery for any serious injuries. I couldn’t be more impressed with the team’s professionalism and, most importantly, their genuine love and care for animals. Thank you so much!!! Sending love to you all 💕

A Graham

We attended this Hospital after having a really bad experience with Glasgow and we cannot fault them. Our dog had an Adrenal tumour with cushings disease and needed this removed as it was compressing her vein. Having read how risky this operation could be we were worried sick but Sofia who we dealt with couldn’t have been more helpful. We had so many questions and she always got back to us very quickly with all the information, nothing was too much trouble. The Senior Surgeon Kathryn Pratschke also took time to help us make a decision putting our minds more at ease and we couldn’t have asked for better service. The Vets were just wonderful and were so gentle with our girl who can be very nervous and wary of people she doesn’t know. They kept in touch with phone calls and emails with pictures while Holly was staying with them and she was home with us after a couple of days now resting. Thank you for taking such good care of us.

Jude Weddell

3 years ago

These guys are amazing. My dog was in for an operation, but she has dodgy kidneys, which could make the operation more complicated. She was in for 4 days, I had at least 2 phone calls each day from the surgical or nursing team. What I picked her up there was a comprehensive set of post op instructions, dressings and meds. If you are unlucky enough to have to take your beloved pet here, be reassured they could not be in a better place. I want to add, thank you to all the staff for the wonderful loving care you gave Roxy xxx