Animals 1st Vets Macmerry

From the latest reviews, owners most often describe

• •Thorough, unhurried consultations with clear explanations (including being shown how to do a treatment at home).
• •Help for anxious pets (one owner with a very fearful dog said the team “bent over backwards” to support them; another mentioned staff using a calming spray on a blanket in the waiting area).
• •Prompt action around surgery (a tumour case where the team “acted very quickly,” with good care described before and after the operation). There is also a conflicting account: one review reports “shocking service” and a serious complaint, described as occurring when “Mr Darlington was in charge.”

Services

Services mentioned on the clinic website and/or in reviews include

• •Vaccinations (annual booster appointments are specifically mentioned)
• •Neutering
• •Nurse clinics
• •Pet Health Club (proactive healthcare plan; inclusions/prices not stated in the provided info)
• •Laser therapy
• •De-matting
• •Wellness screenings
• •In-house laboratory testing
• •Diagnostic imaging: ultrasound and X-rays
• •Health & heart testing
• •BOAS assessment under the RFG scheme (as stated on the website)
• •Animal health certificates for travel to the EU
• •Species listed on the website: cats, dogs, rabbits, guinea pigs, ferrets, hamsters, lizards, snakes/other reptiles, birds, chickens, and fancy fowl
• •Emergency/urgent support (as stated on the website): 24/7 access to an online vet via Pawsquad
• •Surgical care is referenced in reviews (a tumour operation is described, without procedural detail)

People

Named individuals mentioned in reviews

• •Louise (vet) and Gillian (vet): one reviewer said both listened carefully, were not rushed, and shared knowledge; the same review describes a follow-up appointment fee being waived when the pet didn’t actually need to be seen.
• •Aileen (vet, name uncertain as written “Aileen?”): described as taking time to build trust with a dog, offering a plan, and demonstrating how to perform a treatment at home.
• •Katy (reception, name uncertain as written “Katy?”): described as welcoming and attentive to clients coming and going.
• •Mr Darlington: referenced by a reviewer in connection with a serious complaint and dissatisfaction with the response.

Reviews

Google rating: 4.8 stars from 230 reviews. - Consultations described as thorough and clearly explained, including step-by-step guidance for giving medication or doing treatments at home.

• •Support for nervous animals: examples include staff using a calming spray on a blanket in the waiting area and adapting care for a very fearful dog.
• •Surgery experiences can be positive: one owner reports fast action on a tumour and strong pre- and post-op care.
• •A minority negative account reports “shocking service” and a poor response to a complaint (described as relating to a previous period of management).