Dunedin Veterinary Surgeons

Dunedin Veterinary Surgeons is a VetPartners practice in Tranent offering small-animal care, with a large surgical suite as well as x-ray, ultrasound, in-house diagnostics and hospitalisation facilities. The practice also provides emergency veterinary services and is listed as a veterinary nurse training facility. Recent feedback remains very positive, with owners regularly praising the team’s caring manner, clear explanations, prompt treatment and smooth handling of insurance paperwork.

Services

•Surgery and hospital care: The practice lists a large surgical suite and hospitalisation facilities. Recent reviews include a dog having a cancerous mass investigated and then removed within a few weeks, as well as praise for prompt help with serious health issues.
•Diagnostics and investigation: X-ray, ultrasound and in-house diagnostic facilities are listed. One owner specifically highlighted that the team tested a lump the first time they asked, leading to a diagnosis and follow-up surgery.
•Routine and preventive care: Reviews mention routine vaccinations, including positive feedback about a vet being especially good with a nervous puppy.
•Emergency veterinary services: Emergency care is listed, and owners describe urgent problems being handled professionally while helping them feel at ease.
•Insurance and care administration: Several owners mention pet insurance claims being dealt with promptly.
•Training facility: The clinic is listed as a veterinary nurse training facility.

Pricing

No published pricing information is currently available for this clinic.

People

•Ian Hemsley: Frequently praised as knowledgeable, helpful and especially good with dogs; one owner says they specifically ask to book with him.
•Andreas: Mentioned positively for being friendly and explaining everything clearly.
•Kate: Described as caring, swift, informative, knowledgeable and compassionate.
•Mike, Cate and Margo: Named by one owner as vets who really helped both of their dogs.
•Nursing and reception team: Reviews also speak warmly about friendly, helpful and professional nurses and reception staff.

Reviews

Google rating: 4.5/5 from 150 reviews. Recent feedback is very positive overall, with recurring themes including

•Long-term trust in the practice: Some owners say they have used the clinic for many years, including one who mentions 30 years of care for their cats and dogs.
•Caring, professional staff: Reviews regularly describe the team as compassionate, friendly and supportive from the front desk through to the clinical team.
•Clear communication and reassuring manner: Andreas, Kate and Ian are all singled out for explaining things well, being approachable and helping owners feel at ease.
•Thorough and prompt treatment: Examples include quick action on serious health concerns, successful treatment of a cancerous mass, good handling of a nervous puppy during vaccination, and prompt insurance claim administration.