Miller & Swann

Miller & Swann is a small-animal veterinary practice established in 1990, with facilities such as an in-house lab, X-ray and ultrasound, and it’s also listed as a veterinary nurse training facility. The clinic provides emergency support in-hours, and out-of-hours uses a free VidiVet service plus an on-call vet for phone advice and emergency consultations.

From the latest written reviews available to us, owners most often mention

• •Staff taking time to explain options “patiently and tactfully” for an older cat, helping the owner make a decision.
• •Routine surgery being carried out (a spay is specifically mentioned).
• •Reception staff being singled out by name for being helpful, and for thoughtful follow-up gestures after a pet loss (a sympathy card including paw and nose prints).

Services

Based on the clinic website summary and the services referenced in reviews, Miller & Swann offers

• •Consultations (general appointments)
• •Emergency care
• •Emergency support during normal opening hours
• •Out-of-hours: free VidiVet service and an on-call vet providing phone advice and emergency consultations (as stated by the clinic)
• •Surgery, including neutering/spays (spay specifically mentioned in a review)
• •Dentistry
• •Diagnostics
• •Diagnostic tests & imaging
• •In-house lab
• •X-ray and ultrasound
• •Preventive care
• •Vaccinations
• •Parasite control
• •Microchipping
• •Six-month health checks
• •Blood pressure checks
• •Nurse clinics
• •Grooming & nail clipping
• •Anal sac expression
• •Home visits
• •Species listed on the site: dogs, cats, rabbits, guinea pigs

People

Named team members mentioned in the latest reviews

• •Tina (vet): described by one owner as “very good clinically,” and credited with diagnosing and treating an 11-year-old Labrador.
• •Dr Marry (vet) and Dr Tina (vet): thanked for giving “detailed information” in a difficult situation involving an 18-year-old cat, delivered “patiently and tactfully.”
• •Ash (reception) and Ellie (reception): repeatedly mentioned as helpful; one owner notes their dog is excited to see them.
• •Reception team (unnamed): one review describes a receptionist personally buying a sympathy card after a hamster was put to sleep, including the hamster’s paw & nose print inside.

Reviews

Google rating: 4.7 stars from 176 reviews. - Clear, patient explanations for complex decisions, particularly for senior pets (an 18-year-old cat case is described in detail).

• •Empathy around end-of-life care, including thoughtful gestures after euthanasia (card with paw & nose print).
• •Positive experiences with routine procedures, including a spay.
• •Staff consistency and friendliness are frequently mentioned, with reception staff named in multiple reviews.
• •Some mixed feedback exists: alongside many 5-star reviews, there is also a recent 1-star rating (no written details were provided in the data we received).