Miller & Swann – Vets in Elgin
Clinic Overview
- Owners regularly describe the team as friendly, kind and good with pets, with several comments about animals being comfortable with staff. - There is praise for gentle, patient handling and clear communication, including Heather being attentive with a bouncy dog and Tina being both caring and clinically strong. - Reviews highlight helpful front-of-house support, with Ash, Ellie and Sam all mentioned by name for their kindness.
Services
- •General care for small pets, including consultations for dogs, cats, rabbits and guinea pigs.
- •Preventive care, including vaccinations, parasite control, microchipping, six-month health checks and blood pressure checks.
- •Surgery and routine procedures, including neutering and spays; reviews mention routine visits going smoothly, including a dog’s spay.
- •Dentistry and nurse clinics.
- •Diagnostics and imaging, with an in-house lab, X-ray and ultrasound.
- •Emergency care, with support during normal opening hours and out-of-hours access to VidiVet plus an on-call vet for phone advice and emergency consultations. Recent feedback also mentions owners valuing being able to contact the practice in an emergency.
- •Additional practical care, including grooming and nail clipping, anal sac expression and home visits.
Pricing
Available published prices indicate the clinic sits around average relative to similar practices. Reviews are positive on value, with owners mentioning good pricing with insurance, a plan to help save on bills, and that the team does what they can to keep treatment affordable.
People
- •Heather (veterinarian): praised for being gentle and patient with a lively dog and for answering questions attentively.
- •Tina / Dr Tina (vet): described as caring, empathetic and strong clinically, with praise for both diagnosis and treatment and for clear, tactful communication in a difficult case.
- •Dr Marry: thanked alongside Dr Tina for detailed, patient explanations that helped an owner make a difficult decision about an elderly cat.
- •Sam (vet nurse): singled out as exceptionally kind.
- •Ash and Ellie (reception): repeatedly mentioned as friendly, helpful and welcoming.
- •Reception team: also praised for prompt help and for a thoughtful bereavement gesture after the loss of a hamster.
Reviews
Google rating: 4.7/5 from 178 reviews. Recent feedback is very positive overall.
- •Owners regularly describe the team as friendly, kind and good with pets, with several comments about animals being comfortable with staff.
- •There is praise for gentle, patient handling and clear communication, including Heather being attentive with a bouncy dog and Tina being both caring and clinically strong.
- •Reviews highlight helpful front-of-house support, with Ash, Ellie and Sam all mentioned by name for their kindness.
- •Value comes through positively in comments about good pricing with insurance, help with keeping bills manageable, and the reassurance of being able to reach the practice in an emergency.
