Miller & Swann

Miller & Swann is a small-animal veterinary practice in Elgin, established in 1990 and part of CVS, with an in-house lab, X-ray and ultrasound facilities, and recognition as a veterinary nurse training practice. It provides general veterinary care for dogs, cats, rabbits and guinea pigs, along with in-hours emergency support. Outside normal hours, the practice uses the free VidiVet service plus an on-call vet for phone advice and emergency consultations.

Services

• •General veterinary care for small pets, including consultations for dogs, cats, rabbits and guinea pigs.
• •Preventive care, including vaccinations, parasite control, microchipping, six-month health checks and blood pressure checks.
• •Surgery and routine procedures, including neutering/spays; a recent review specifically thanked the team after a dog’s spay.
• •Dentistry and nurse clinics.
• •Diagnostics and imaging, with an in-house lab, X-ray and ultrasound.
• •Emergency care
• •Emergency support during normal opening hours
• •Out of hours: free VidiVet access plus an on-call vet for phone advice and emergency consultations
• •Additional practical care, including grooming and nail clipping, anal sac expression and home visits.

Pricing

Available published prices indicate the clinic sits above average relative to similar practices. Written feedback is still positive on value, with one owner saying the team does what they can to keep treatment affordable.

People

• •Tina (vet): praised for diagnosing and treating an 11-year-old Labrador, and described as caring, empathetic and strong clinically. She is also thanked for giving clear, tactful information in a difficult case involving an older cat.
• •Dr Marry: thanked alongside Tina for detailed, patient explanations that helped an owner make a difficult decision about an 18-year-old cat.
• •Ash and Ellie (reception): repeatedly mentioned as friendly, helpful and welcoming.
• •Reception team: one family highlighted a particularly thoughtful gesture after the loss of a hamster, including a sympathy card with paw and nose prints.

Reviews

Google rating: 4.7/5 from 176 reviews. In the written feedback available, the overall picture is very positive.

• •Owners often mention kind, attentive handling of pets, with staff described as warm, helpful and good at putting animals at ease.
• •There is strong praise for clear, patient communication, especially around difficult decisions and care for older pets.
• •Reviews mention smooth routine treatment, including a spay, as well as prompt appointments and caring follow-up.
• •Reception staff stand out repeatedly, with Ash and Ellie named more than once, and one review describing a very thoughtful bereavement gesture after a pet loss.