Flett & Carmichael Veterinary Surgeons

Services

• •Mixed-practice veterinary care for small animals, exotics and wildlife, farm animals, and horses.
• •Urgent and out-of-hours support, including emergency treatment and inpatient care. Client examples include help with poisoning, wound treatment after a barbed-wire injury, and same-day appointments for holiday visitors who called early.
• •General consultations and medical care, with review examples including assessment of eating changes, medication for an upset stomach, and follow-up on results.
• •Surgery and procedures, including operations; one recent reviewer highlighted the team fitting a kitten’s procedure around ferry times to reduce stress.
• •Nurse-led and supportive clinics, including veterinary nurse clinics, behaviour clinics, weight clinics, and puppy socialisation. The practice is also listed as a veterinary nurse training facility.
• •Additional support services, including visiting specialists, surgical information, and end-of-life care and euthanasia.

Pricing

Available published prices indicate the clinic sits below average relative to similar practices. Review comments on cost are limited, but clients have described charges as reasonable and the practice as not feeling focused on overcharging.

People

• •Kate Carmichael is named in client feedback for professional, efficient, and kind handling of urgent cases, including out-of-hours care.
• •Gillian is described as an RVN and clinical administrator, helping a new client by explaining options and costs in detail before the first visit.
• •John is identified in one review as the vet, noted for listening carefully, carrying out a thorough examination, and discussing alternatives without making the consultation feel rushed.
• •Bella is also named in older client feedback.

Reviews

Google rating: 4.8/5 from 93 reviews.

• •Reviews are strongly positive overall, with repeated praise for a friendly, caring, and professional team.
• •Several comments highlight helpful access and flexibility, including fitting an operation around ferry times and giving holiday visitors a same-day appointment after an early call.
• •Clients also mention clear, informative service and staff who are reassuring both on the phone and in the surgery.
• •Compassionate end-of-life care remains a clear theme, with one owner describing being able to stay with their dog throughout and feeling the process was handled kindly and gently.