Flett & Carmichael Veterinary Surgeons

Flett & Carmichael Veterinary Surgeons describes itself as an independent mixed practice, set up to see a wide range of animals (small animals, exotics/wildlife, farm and equine) and to provide a 24-hour emergency service. The website also lists veterinary nurse clinics, behaviour and weight clinics, puppy socialisation, visiting specialists, and end-of-life care.

From the latest reviews available, owners most often point to practical access and communication: same-day appointments when phoning first thing, the ability to buy medication for a dog with an upset stomach, and out-of-hours emergency support (including updates during an inpatient stay described as a “kitty hospital”). Several reviews name staff who talked through options and costs before the first visit, and then phoned results through promptly and sensitively.

Services

Based on the clinic website summary and the latest reviews, services mentioned include

• •24-hour emergency care (also reflected in reviews describing urgent/out-of-hours cases)
• •Small animal care, including thorough examinations for changes in eating habits (review example)
• •Treatment of injuries, e.g., management of a leg wound after a barbed-wire cut (review example)
• •Medical support for acute stomach upset, including providing medication (review example)
• •Exotics & wildlife
• •Farm animal services
• •Equine services
• •Veterinary nurse clinics (the clinic is also listed as a veterinary nurse training facility in the provided structured data)
• •Behaviour clinics
• •Weight clinics
• •Puppy socialisation
• •End-of-life care and euthanasia
• •Visiting specialists
• •Surgical information (listed on the site; no specific procedures described in the reviews provided)

People

• •Kate Carmichael (named in reviews): mentioned for handling an urgent wound case in a “professional, efficient and kind” way, and for overseeing out-of-hours urgent care during a poisoning incident, with the family receiving ongoing support and updates.
• •Gillian (described in a review as an RVN and clinical administrator): credited with emailing and discussing options and costs before the first visit, and “talk[ing] us through everything.”
• •John (identified in a review as the vet for an appointment): noted for listening carefully to concerns, doing a thorough exam, and not making the appointment feel rushed, with alternative options discussed.

Reviews

Google rating: 4.8 stars from 88 reviews. “”

• •Fast access when needed, including being given an afternoon appointment after calling first thing, and help for visitors with pets.
• •Out-of-hours/urgent support, including a case described as pollen poisoning with ongoing care and updates during an inpatient stay.
• •Clear communication about decisions and costs, including options explained before the first visit (by email) and alternative plans discussed during the appointment.
• •Follow-up communication, with results phoned through promptly and sensitively.
• •Kind handling of both pets and owners, particularly in stressful or emergency situations (injury treatment and urgent illness).