Border Vets

Border Vets describes itself as a long-running family practice (dating back to the 1940s) and is also listed as a veterinary nurse training facility. Reviews suggest the clinic is set up for routine preventive care as well as common procedures and acute problems—owners mention health checks and vaccinations, kennel cough administration, investigations into sudden health issues, and spaying.

Decision-relevant details owners repeatedly point to include

• •Text reminders for appointments and reports of appointments being “readily available.”
• •A willingness to meet with clients about concerns, discuss them, and then act on feedback.
• •Handling of nervous dogs described as calm and safe (“in very good hands”).
• •Mixed signals on cost: one recent review strongly criticises a “major increase” in vaccination/kennel cough charges compared with the previous year.

Services

Services specifically mentioned in the available information and reviews include

• •Routine health checks
• •Vaccinations (including kennel cough administration mentioned by a reviewer)
• •Investigation/work-up of acute health issues when needed (described as “thorough” by one owner)
• •Spaying (post-op standard of care described positively by an owner)
• •Veterinary nurse training facility (listed in clinic data)

People

• •Jess (vet): One owner says they try to see Jess consistently; they describe her as a “cat expert,” “research focused,” and someone they have “great confidence” in.
• •Jim (vet): Mentioned by name by a long-term dog owner who says Jim and colleagues “go well above and beyond” in looking after their dogs and supporting them as owners.
• •Nurses and reception team: Described in one review as “lovely,” knowledgeable, and empathetic; another owner notes the team listened to concerns and followed through with actions after a discussion.

Reviews

Google rating: 4.7 stars from 123 reviews. Owners most often describe friendly, knowledgeable staff and good day-to-day experiences, with one recent complaint about price increases. “”

• •Routine care comes up repeatedly (health checks and vaccinations), with owners saying pets are looked after “brilliantly.”
• •Communication and responsiveness: reports of being listened to, having concerns discussed in person, and the practice acting on feedback.
• •Practical touches: text reminders and comments that appointments are “readily available.”
• •Handling of anxious pets: one owner highlights their nervous dog being in very good hands.
• •Cost concerns: one reviewer is “very disappointed” by an increase in vaccination and kennel cough charges compared with last year, framing it as unaffordable.