Border Vets – Vets in Galashiels
Clinic Overview
Border Vets in Galashiels is part of VetPartners and presents as a long-running practice dating back to the 1940s. It is also listed as a veterinary nurse training facility. Overall, it comes across as a practice covering routine care, common procedures and acute problems, with recent feedback continuing to highlight kind handling, good communication and a reassuring family feel.
Services
- •Routine and preventive care: health checks, vaccinations and kennel cough administration are all mentioned by clients, with recent reviewers describing first visits for booster shots that were handled patiently and calmly.
- •Investigations and treatment: owners describe the practice working up sudden health concerns and giving helpful advice when pets become unwell, with communication and follow-through praised by several clients.
- •Procedures and surgery: spaying is specifically mentioned, and one recent reviewer describes dental treatment involving multiple tooth extractions, with medication and a follow-up check included.
- •Practice support: clients mention text appointment reminders, email communication and appointments being organised flexibly around their animals’ needs.
- •Training role: the clinic is listed as a veterinary nurse training facility.
Pricing
Available published prices indicate the clinic sits around average relative to similar practices. Review comments on cost are mixed: some owners describe pricing as fair and appreciate clear quoting, while one reviewer was unhappy about a marked rise in vaccination and kennel cough charges.
People
- •Jess (vet): repeatedly praised by name for continuity, with one owner describing her as a cat expert, research-focused and someone they trust.
- •Jim (vet): mentioned positively by a long-term dog owner, who says he and colleagues go above and beyond in caring for their dogs.
- •Nurses and reception team: described as lovely, knowledgeable and empathetic, with clients also saying concerns were listened to and acted on.
Reviews
Google shows 4.7 stars from 138 reviews. Recent feedback is overwhelmingly positive, with the main criticism centring on pricing rather than care.
- •Staff are frequently described as friendly, welcoming and professional, and several reviewers say their pets were made to feel comfortable, including nervous dogs and cats.
- •A recurring theme is the practice’s family feel, with one owner comparing the service to an “old school family doctor”.
- •Reviewers also praise communication and continuity, mentioning that concerns were listened to, acted on, and that staff know their pets’ history well.
- •Cost gets a mixed response: some owners felt treatment was fairly priced and clearly quoted, while one reviewer strongly criticised higher vaccination and kennel cough charges.
