Galedin Ltd T/A Galedin Veterinary

Galedin Veterinary is a long-established practice (the website states over 200 years of veterinary care) that treats multiple species, including household pets, horses, and livestock. It’s set up for routine pet healthcare (vaccinations and check-ups are repeatedly mentioned) as well as end-of-life care; one recent review describes a vet explaining sedation and the euthanasia process in detail and discussing options without pressure. Reviews also point to some practical on-site setup (a separate waiting area for cats is mentioned, though one owner said it wasn’t clearly signposted by reception).

Services

•Care for household pets, horses, and livestock (from the clinic website summary).
•Vaccinations for dogs (including nasal kennel cough) and kittens (first vaccines mentioned).
•Routine health checks (one owner describes a pet “MOT”).
•Euthanasia/end-of-life care, including sedation prior to euthanasia and discussion of options for remains (described in a detailed recent review).
•Emergency veterinary services (listed in the structured clinic data).
•Veterinary Nurse Training facility (listed in the structured clinic data).
•Cat/dog separation in the waiting area: a separate cat waiting area is mentioned by a reviewer, though they weren’t told about it at arrival.

People

•Alan (vet; name uncertain in the review): described by one owner as explaining euthanasia step-by-step, including sedation and comfort measures, and discussing options for remains “with no pressure.”
•A “young female vet”: repeatedly described as calm and effective with a nervous rescue dog during examination and injections.
•Nursing team: mentioned alongside the vet for being gentle and careful during an end-of-life appointment.
•Reception/front desk: one review criticises communication for not pointing out the separate cat waiting area; another criticises the timing/tone of payment/insurance discussions during bereavement.

Reviews

Google rating: 4.7 stars from 280 reviews. “”

•Handling of anxious pets during routine care: owners describe vets staying calm with nervous dogs during vaccines and being patient with reluctant cats (including using treats).
•Clear explanations and low-pressure decision-making in difficult moments: one owner recounts being talked through options and the euthanasia process in detail, including sedation to keep the pet comfortable.
•Practical experience issues: one owner wished reception had flagged the separate cat waiting area to avoid cats seeing dogs.
•Policy/process complaints around bereavement and insurance: one 1-star review alleges ashes were withheld until insurance was settled and describes the communication as insensitive; this contrasts with other reviews describing compassionate end-of-life support.

Reviews for Galedin Ltd T/A Galedin Veterinary

Note: Showing the 5 most recent Google reviews out of 280 we track in total. Recent reviews may not be representative of overall sentiment.

Sharon McTeir

in the last week

I can’t recommend the vets and other staff at Galedin in Galashiels highly enough.

Ruby Gardiner

a month ago

Gentle, caring Vet. Rufus was very happy and content during his ‘MOT’

Gary Mitchell

Just home after taking our cat Micha to get put to sleep 😢😢 Alan? (sorry I was a blubbering mess) The vet was absolutely brilliant with her and talked us through various options with no pressure regarding her remains. He also explained what the procedure was and how he would sedate and make her comfortable before putting her to sleep. Everything he and the nurses did was exceptionally caring when they were with her. Top class human beings thank you very much. We've had many pets and sadly had to say goodbye to them over the years. But none of them were treated with the care dignity and compassion show to Micha and us today. 💔💔 Still a blubbering mess. 😢😭😭

Susan Miller

2 months ago

Both dogs had their vaccines including Nasal kennel cough. Young female vet was, as usual, wonderful with them. Given how nervous my rescue dog is she was calm and took her examination and injection etc with no problem. A great vet.

Karen Moore

I love how friendly all the staff are towards the pets (and their human slaves)

fiona mcadam

I've not used Galedin for a couple of years then I was there 4x in recent months The staff were wonderful and helpful. Pets treated with care and compassion

Hannah Inglis

Id have given 0 stars. Finally, after 5 long weeks since we lost our wee Cooper we eventually got his ashes home where he belongs. We wanted to share this about our experience with Galedin E-vets in galashiels. Firstly the insurance company lost our claim in their system due to a change in the underwritters, this was only resolved after contacting them and asking why this was taking so long, however has since been dealt with and they could not apologise enough. . They way this whole situation has been dealt with by Galedin has been utterly disappointing, insensitive and with no compassion whatsoever, for example on the day we lost Cooper being asked almost instantly do you want to pay the excess now? A complaint was made to the manager and another member of staff replied with an email which concluded with I dont mean to be insesnsitive, but I do need to make you aware that should your insurers for any reason decline the claim the balance will then become due from yourself, bearing in mind the cremation had already been paid for & we had the option to take Cooper to bury originally (but opted for cremation). To make the situation even worse, Galedin E-vets then held us to ransom and refused to release Coopers ashes until insurance was settled, which is apparently policy which we all think is disgusting withholding our right to have our Cooper's ashes back home at such a distressing time. The manager then replied to acknowledge the complaint. We just want to make everyone aware of this policy they have as as we have found this very upsetting at the wost possible time, it has been the hardest time with our sudden loss of Cooper and this situation has now drawn on for over 5 weeks. The vets in hawick have been so different in their approach and have been very supportive and understanding - the way a vets should be. Finally, we have coopers ashes home. X

mary daykin

Seen promptly but I wish the receptionist had told us there was a separate waiting area for cats as we did not realise until we left .Our cat did not appreciate seeing dogs!

Helen Weir

I’ve been using Galedin vets for many years and I’m always happy with the service they provide. I trust their judgement and trusting them with my pets is the highest possible compliment I can give them. I recently took my newest addition, a 10 week old kitten for her first vaccines and it was a great experience.

Paola Coppola

4 months ago

Been attending here for a few years and dealt with lots of different vets.They are all lovely to deal with and are really kind to my two cats being very patient when they are not always very obliging and show their disdain.The little treats do help though.