
Generated from publicly available data sources; may not fully represent the broader set of reviews.
Shetland Vets, located in Lerwick, Shetland, is a well-regarded veterinary clinic that boasts a high customer satisfaction rating of 4.8 stars based on 28 reviews. This indicates a consistently positive experience for most clients, with a strong majority of feedback highlighting the professionalism and friendliness of the staff.
The practice has received praise for its welcoming atmosphere and knowledgeable team, as reflected in several 5-star reviews. Clients such as Team Toobs and Mandy Parks commend the team for their friendly and supportive approach, while Sharon Moncrieff and Amanda McCartney emphasize the staff's expertise and kindness towards animals, noting their helpfulness and ability to address client concerns effectively.
Despite the overwhelmingly positive feedback, there is a note of caution from a negative review by Danielle Tumilowicz, who recounted a less satisfactory experience involving communication challenges and perceived insensitivity from the staff. This indicates an isolated incident, contrasting with the general trend of satisfaction expressed by other reviewers.
Shetland Vets does not provide detailed information about specific services and specializations on their website, nor is there transparent pricing available from the current data. However, the clinic's strong overall rating suggests a high level of trust and reliability among the local community.
Overall, Shetland Vets appears to be a reputable and well-liked veterinary clinic in Lerwick, with a strong emphasis on friendly and professional service, despite the occasional negative experience.
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Note: Showing the 5 most recent Google reviews out of 28 we track in total. Recent reviews may not be representative of overall sentiment.
a year ago
Great, friendly staff helped me with doggy import problems. Fine people!
a year ago
A very friendly welcoming practice.
4 years ago
I'll be honest and say my first experience was fine, understanding I couldn't enter the building whilst I pet was put to rest. Then I go to collect, I'm partially deaf and heard I'll collect it when the woman returned I said admittedly abruptly I hope you said her vs it where she laughed and said yeah sorry I called after that as she then shut the door, to get rude service, told I'm very rude and transferred in mid sentence. Not what you want experience wise, I admitted to her on the phone I'm hard of hearing so just wanted to clarify the situation but was met with a very poor attitude. Not happy as there isn't much choice on the island vet wise and their job is meant to be a caring one which, they didn't meet the standard of today.
5 years ago
Staff are excellent. Very knowledgeable and always very kind to our dogs
6 years ago
Always very helpful with my questions. Look after my animals well.
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