Aldervale Vets Alford

- One standout positive review describes a receptionist arranging a rapid urgent appointment for a bleeding hamster, with the vet praised as professional, knowledgeable, compassionate, and gentle. - Negative feedback includes complaints about rude or abrupt phone manner, a long wait without a clear apology, and a consultation room one reviewer felt needed cleaning and updating. - Pricing and payment flexibility are a recurring concern in some reviews, with complaints about being asked to pay large amounts upfront and no payment plan being offered for expensive treatment.

Aldervale Vets Alford is part of the wider Aldervale Vets group, with support from Rase Veterinary Centre; the practice website says this includes access to a broader hospital team and out-of-hours emergency cover from 22:00. The website also highlights an onsite laboratory and support for surgery and small animal medicine. Recent feedback is mixed, with strong praise for fast urgent help and kindness in some cases, alongside complaints about communication, waiting times, and payment flexibility.

Services

•General veterinary care: Consultations are listed on the practice website, and reviews mention routine care such as injections and other treatments for cats.
•Urgent appointments: Reviews include an example of a small pet being seen quickly for active bleeding, with assessment and treatment on the same visit.
•Diagnostics and laboratory support: The website says the clinic has access to diagnostics and an onsite laboratory.
•Surgery: Website information includes orthopaedic surgery and soft tissue surgery. Reviews also mention a caesarean section being discussed in an emergency context.
•Additional services: Home visits and certification, including Animal Health Certificates for travel, are listed on the website.
•Out-of-hours care: The practice website says out-of-hours emergencies are handled by Rase Vets from 22:00.

Pricing

No published pricing information is currently available for this clinic.

People

No individual staff members are named publicly in the available information.

Reviews

Aldervale Vets Alford has a 3.3/5 Google rating from 26 reviews. Recent feedback shows a mixed picture.

•One standout positive review describes a receptionist arranging a rapid urgent appointment for a bleeding hamster, with the vet praised as professional, knowledgeable, compassionate, and gentle.
•Negative feedback includes complaints about rude or abrupt phone manner, a long wait without a clear apology, and a consultation room one reviewer felt needed cleaning and updating.
•Pricing and payment flexibility are a recurring concern in some reviews, with complaints about being asked to pay large amounts upfront and no payment plan being offered for expensive treatment.
•Other reviews describe the practice as kind and helpful, with some owners commenting positively on friendliness and value.

Reviews for Aldervale Vets Alford

Note: Showing the 10 most recent Google reviews out of 26 we track in total. Recent reviews may not be representative of overall sentiment.

Ugnė Miknaitytė

1 month ago

It had a horrible experience. I have to put my baby girl to sleep as they refuse to do payment plan for operation which one cost more than £2000. Not helping people if they struggle to pay this big amount straight away. No humanity and understanding at all. We lost our family member only because we can't pay that massive amount in one payment. Disgusting

JODIE MARIE Scott

1 year ago

Could not have any more praise for this practice. My child's hamster was heavily bleeding, after ringing my own vets four times though the day and them telling me they could not see me on an emergency, I rang Aldervale, upset and emotional asking if anyone there could help me. The receptionist was so kind and had so much empathy and they told me to bring her in. She was seen within fifteen mins of my phone call. The vet was very professional and knowledgeable and had so much compassion. She treated her with care and was very reassuring. Thanks to Aldervale our little hamster has come back home and I have a very happy little girl. I am now considering moving my two dogs and cat to Aldervale permanently as the service was A*

Pamela Burrell

3 years ago

Always very helpful, very kind to my pets ,good prices

D Lunn

If we could give you 10 stars we would. Your kindness was so much appreciated ♥️

Steve Leverington

What an appalling service. When we finally got thought to make an apointment the lady was offish and rude. We arrived for our appointment and sat in the wainting room for 15min before finally a nurse came out and mumbled something about a situation and procedure to serve two other people. When at last we were asked to go through to (consultation) room consultation in brackets as it was in need of a dam good clean and modernising. The vet barely said 10 words and did not make you feel confident or at ease. At no time was there an apology for the wait of 40mins We won't be returning.

Gav Lever

Absolutely useless. Family cat just went through premature labour and struggled for over 36 hrs. Called them for help and they expected £500 upfront for a c section. Cats managed to do the job itself, but the fact they wouldn't help my family with a payment plan as theyre disabled is disgusting. Dread taking my cat there in a matter of days time as its a few times they've been very unhelpful with my own pet. Do not recommend at all

0zzysaurus

7 years ago

The service at this vet has become a lot friendlier this past year, and I feel totally happy bringing my cat here for injections and other treatments. So far, I've not had to deal with any rude or inappropriate staff members whatsoever and have been content with all of my visits.