Town & Country Veterinary Group

- Reviews commonly describe the vets and support staff as kind, caring, and competent, including during both happy visits and more difficult moments. - A recurring positive theme is prompt access for urgent problems, including a dog seen within a couple of hours while its owners were staying locally. - Owners also praise the team’s handling of nervous or young pets, with comments about calm manner, thorough checks, and clear advice.

Services

•Routine small-animal care: General appointments include health checks, illness visits, flea checks, claw clipping, and advice for new puppy owners.
•Urgent and emergency care: The practice lists emergency services at the Millburn branch from 8am–5pm, and owners also mention access to a 24/7 emergency service with centralised records available across the group.
•Nurse clinics and certificates: The website lists nurse clinics and export certificates.
•Examples owners mention: One visiting owner said their unwell dog was seen within a couple of hours, examined thoroughly, and treated with antibiotics. Another review praised a calm, careful approach with a nervous cocker spaniel, including contacting the dog’s usual vet for background information. Staff were also thanked for helping reunite a wandering cat with its owner.

Pricing

A very limited amount of published pricing suggests the clinic may sit below average, but this is based on very few comparable services.

People

•Neil (vet): Praised as caring, skilled, and outstanding in looking after a dog, and also thanked for helping reunite a wandering cat with its owner.
•Laura and Rhona: Thanked by name for helping reunite a wandering cat with its owner.
•Female vet: Described as caring, prompt, professional, and thorough with a nervous cocker spaniel.
•Male vet: Praised for giving a young puppy a full health check, clipping claws, checking for fleas, and offering helpful advice.
•Reception staff: Mentioned as well informed and helpful.

Reviews

Google rating: 4.6/5 from 43 reviews.

•Reviews commonly describe the vets and support staff as kind, caring, and competent, including during both happy visits and more difficult moments.
•A recurring positive theme is prompt access for urgent problems, including a dog seen within a couple of hours while its owners were staying locally.
•Owners also praise the team’s handling of nervous or young pets, with comments about calm manner, thorough checks, and clear advice.
•Feedback is overwhelmingly positive overall, with one older review describing a rude non-clinical interaction involving Neil outside treatment.

Reviews for Town & Country Veterinary Group

Note: Showing the 10 most recent Google reviews out of 43 we track in total. Recent reviews may not be representative of overall sentiment.

Philippe Demeur

4 months ago

Very kind and competent vets and staff in all circumstances, the nice and the sad ones. 24/7 emergency service and the centralised data means that wherever the emergency practice is the data are available. +++

1 year ago

Sarah Wilde

Lovely female vet. So caring with our nervous cocker spaniel. Prompt appointment. Professional and thorough obtaining details from our vet at home. We were staying at silverbank caravan site when our lovely girl fell ill. We were seen within a couple of hours, given antibiotics and 24 hours on she is definitely improving and enjoying her holiday again.

Alison Burnett

2 years ago

helpful, caring team

Gavin Craig

george c

3 years ago

Beautiful area and scenery.

Xiena Kinnair

I took my 10 week old puppy for an appt, the male vet there was wonderful he gave my puppy Floki a full health check & clipped his claws. He had a great bedside manner as my puppy seemed to like him. He gave me advice & checked for fleas a top notch vet we will definitely be using Town and country veterinary group as our go to vet. 👍🐕🐾

W

Excellent customer service. Neil is an outstanding and very caring vet who has looked after our dog Barley with great skill. Reception staff are also very well informed and helpful. Top marks!

Mark Purmal

I hope Neil's veterinary skills are better than his people skills. I parked outside his premises today for 30 minutes and came back to find he'd blocked my car in with his car. He eventually moved it. He then verbally abused me as he walked away. Old enough to know better. Poor show.