Town & Country Veterinary Group

Town & Country Veterinary Group says it has been an independent, family-run practice established in 1987, and describes itself as a large small-animal independent practice. From the website and reviews, it appears set up for routine small-animal care plus urgent cases, with centralised patient records across branches (mentioned in a 24/7 emergency context) and prompt short-notice appointments mentioned in reviews. Owners specifically describe same-day urgent assessment with antibiotics, puppy health checks including nail clipping and flea checks, and help with a lost/wandering cat being reunited with an owner. Reviews are mostly positive, but one review reports an incident involving rude/verbally abusive behaviour (not related to clinical treatment).

Services

• •Emergency care
• •Website: emergency services available at the Millburn branch from 8am–5pm.
• •Reviews: one owner mentions a “24/7 emergency service” and that records are centralised so information is available wherever the emergency practice is.
• •Nurse clinics (website-listed)
• •Export certificates (website-listed)
• •General appointments and treatment described in reviews
• •Urgent illness visit seen “within a couple of hours”; antibiotics prescribed and improvement noted within 24 hours.
• •Puppy appointment including a full health check, claw clipping, and a flea check, with advice given.

People

• •Neil (vet): described by one reviewer as “outstanding” and “very caring,” with “great skill” in looking after their dog; also thanked (along with Laura and Rhona) for helping reunite a wandering cat with its owner. A separate review describes a negative non-clinical interaction with Neil, alleging he blocked a car in and then verbally abused the reviewer.
• •Laura and Rhona: thanked (with Neil) for helping reunite a wandering cat with its owner.
• •Unnamed female vet: repeatedly praised for being calm and careful with a nervous dog, being professional and thorough, and for promptly arranging an appointment and gathering history from the dog’s usual vet.
• •Reception staff: described as well informed and helpful.

Reviews

4.6 stars from 43 reviews. - Urgent access and practical treatment: being seen within a couple of hours for an unwell dog; antibiotics provided with quick improvement reported.

• •Handling nervous pets: a vet took time with a nervous dog, with owners noting a thorough history and professional approach.
• •Routine young-pet care: puppy health check plus nail clipping and a flea check, with advice given.
• •Help beyond appointments: staff helped reunite a wandering cat with its owner.
• •Mixed reports on interpersonal behaviour: most comments praise kindness and helpfulness, but one review describes a hostile interaction involving a car being blocked in and alleged verbal abuse.