Town & Country Veterinary Group – Vets in Banchory
Clinic Overview
Town & Country Veterinary Group says it is an independent, family-run practice established in 1987, with a large small-animal setup. It offers routine care alongside urgent assessment, and owners mention centralised patient records across branches in relation to emergency care. Recent feedback continues to highlight prompt short-notice appointments, caring handling, and helpful support in difficult situations.
Town & Country Veterinary Group says it is an independent, family-run practice established in 1987, with a large small-animal setup. It offers routine care alongside urgent assessment, and owners mention centralised patient records across branches in relation to emergency care. Recent feedback continues to highlight prompt short-notice appointments, caring handling, and helpful support in difficult situations.
Services
- •Routine small-animal care and general appointments: Reviews describe puppy checks and illness visits, alongside professional history-taking and advice.
- •Urgent and emergency care: The website lists emergency services at the Millburn branch from 8am–5pm. Reviews also mention access to a 24/7 emergency service and say records are centralised so information can be accessed across the group when needed.
- •Nurse clinics and certificates: The website lists nurse clinics and export certificates.
- •Examples mentioned by owners: A dog staying locally was seen within a couple of hours for illness and was given antibiotics, with improvement reported the next day. A 10-week-old puppy was given a full health check, claw clipping, and a flea check, with advice provided. Staff were also thanked for helping reunite a wandering cat with its owner.
Pricing
A very limited amount of published pricing suggests the clinic may sit below average, but this is based on very few comparable services.
People
- •Neil (vet): Praised by owners as outstanding, caring, and skilled in looking after their dog. He was also thanked for helping reunite a wandering cat with its owner. One reviewer reported a separate negative non-clinical interaction involving rude behaviour.
- •Laura and Rhona: Thanked by name for helping reunite a wandering cat with its owner.
- •Unnamed female vet: Described as caring with a nervous cocker spaniel, prompt, professional, and thorough, including gathering details from the dog’s usual vet.
- •Reception staff: Mentioned as well informed and helpful.
Reviews
4.6 stars from 43 Google reviews.
- •Owners often describe the team as kind, caring, and competent, including support in both routine visits and more difficult circumstances.
- •Several reviews highlight prompt access for urgent problems, including a same-day appointment for an unwell dog that was treated with antibiotics.
- •Handling of nervous pets is a recurring positive theme, with one vet praised for a calm, careful, and thorough approach.
- •Feedback is mostly very positive, though one review reports a hostile non-clinical interaction involving Neil outside the context of treatment.

