North East Veterinary Ophthalmology

- Owners commonly mention being referred for difficult or ongoing eye problems, and say assessments are detailed and thorough. - Communication is a recurring strength, with reviews praising clear explanations, discussion of alternatives, and reassuring support throughout treatment. - The team is frequently described as friendly, compassionate, and professional, including during very stressful situations.

North East Veterinary Ophthalmology is a specialist eye referral practice in Ellon, focusing on ongoing and complex eye problems in pets. Reviews consistently describe thorough examinations, clear explanations of options, and compassionate support through difficult decisions, including surgery when needed. Owners also mention same-day treatment in some cases, follow-up contact after appointments, and attentive post-operative care.

Services

•Veterinary ophthalmology assessments for ongoing or complex eye problems, including pets referred by their usual vet.
•Detailed eye examinations, with owners describing appointments as thorough and unhurried.
•Treatment for eye conditions, including examples of same-day treatment after assessment.
•Surgical eye procedures, with owners mentioning
•eye removal (enucleation)
•corneal ulcer treatment including debriding and a blood vessel graft
•eye surgery for an elderly dog after non-surgical options were discussed first
•Follow-up and aftercare, including a next-day check-in call and positive comments about post-operative support.

Pricing

No published pricing information is currently available for this clinic.

People

•Anne-Marie is the staff member most often mentioned by name. Owners describe her as caring, compassionate, clear in explaining options, and supportive during difficult situations, including bereavement.
•Ivan is praised for being gentle and compassionate during a cat’s detailed eye examination.
•The wider team is described as friendly, efficient, kind, and supportive, with one owner specifically mentioning a follow-up call from another staff member after treatment.

Reviews

Google rating: 4.7 stars from 39 reviews. Recent feedback highlights

•Owners commonly mention being referred for difficult or ongoing eye problems, and say assessments are detailed and thorough.
•Communication is a recurring strength, with reviews praising clear explanations, discussion of alternatives, and reassuring support throughout treatment.
•The team is frequently described as friendly, compassionate, and professional, including during very stressful situations.
•Reported outcomes include same-day treatment for an eye issue, successful recovery after corneal ulcer procedures, and improved comfort after surgery including eye removal.

Reviews for North East Veterinary Ophthalmology

Note: Showing the 10 most recent Google reviews out of 39 we track in total. Recent reviews may not be representative of overall sentiment.

Luke

2 months ago

Very friendly staff

Zoe Damiani

Aurimas R

1 year ago

We would like to express our deepest gratitude to Anne-marie and the team for the exceptional care and kindness you showed to our beloved Smilga. She passed away suddenly and without warning due to a rare heart anomaly, just as her worst eye problems seemed to be behind her. Smilga was truly one of a kind and was loved beyond words. We couldn’t have hoped for better care during her time with you. Also your support meant everything to us when she sadly passed away, and we were at a loss about who to call or what to do. We will forever be grateful for your compassion and guidance during such a devastating moment.

Sean

Experts in their field, friendly.

Alistair Thompson jnr

Fist class service

Sarah Hopper

So impressed and happy with NEVO! Great communication, efficient, kind and supportive. My girl Sky is treated so well, and I am reassured when she is there. She comes home, despite a difficult time she is having, purring and happy as before. Thank you 🩷

Caitlin M

Our cat Ponyo attended NEVO after being referred by our vet for ongoing eye issues. Ivan was so gentle and compassionate with Ponyo and carried out a detailed and thorough examination of her eyes. Ponyo was treated that day and the issues seems to have resolved. We received a call from another lovely member of staff the following day to check-in on Ponyo. Very impressed with the level of care at this practice. Thank you! (Attended May '24)

V Watt

Fantastic service received for our elderly dog. Anne-Marie and her team always showed great care, compassion and understanding to our worries along the way. Everything was well explained and due to our nervousness about an operation given our dog's old age, various alternatives offered where appropriate. When an operation on the eye was the only choice remaining it was all handled professionally and sensitively with a positive outcome. Thank you to all for super service. Happy owners and happy, pain free elderly dog.