Ashgrove Veterinary Centre Ltd – Vets in Portlethen
AI Overview
Generated from publicly available data sources; may not fully represent the broader set of reviews.
Ashgrove Veterinary Centre Ltd, located in Portlethen, Aberdeenshire, boasts an impressive 4.8-star rating based on 538 reviews, indicating a high level of customer satisfaction. The clinic is recognized for its friendly and professional staff, particularly the receptionists and veterinary team, who are often praised for their welcoming demeanor and evident passion for animal care.
Several individual staff members receive specific commendations in customer reviews. Kim, a receptionist, is noted for her organizational skills and empathy, while Catriona Urquhart is highlighted for her professionalism and kindness, particularly during challenging times. Vets Kevin and Lindsay are also mentioned for their knowledge and effective treatment plans, contributing to a positive overall experience for pet owners.
Despite the overwhelmingly positive feedback, there is a notable concern about recent price increases, as highlighted in a review by Clarissa Wright. This review suggests a significant rise in costs, which may affect the affordability of services for the local community. However, this concern seems to be an outlier among the predominantly positive reviews.
The clinic also appears to exhibit a compassionate approach to aftercare, with a customer expressing gratitude for the thoughtful support received during the loss of their pets. This level of care extends beyond routine check-ups, highlighting the center's commitment to supporting clients through difficult times.
While parking near the clinic can be challenging due to its location, Ashgrove Veterinary Centre remains a highly recommended choice for pet owners in Portlethen, thanks to its dedicated and caring team and their comprehensive approach to veterinary care.
Animals Treated
Dogs
Cats
Birds
Small Mammals
ExoticsLocation
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Animals Treated at Ashgrove Veterinary Centre Ltd
Animals We Treat
Companion Animals
DogsCatsBirdsSmall MammalsExoticsOpening Hours – Ashgrove Veterinary Centre Ltd
Opening Hours
Hours
Reviews for Ashgrove Veterinary Centre Ltd
Note: Showing the 5 most recent Google reviews out of 538 we track in total. Recent reviews may not be representative of overall sentiment.
Clarissa Wright
a week ago
Been here for years. Had amazing service from amazing vets here but this 2 stars is cause of the management or whoever has decided to double-triple prices (within the space of a month) which I think is exploitive of the local community who care about their pets and might not have the money to help them anymore. I am making this review to raise awareness, as I hope this exploitation does not trickle into other Veterinary businesses as it does not just put people at risk but animals.
David Austin
a month ago
Receptionists are always so friendly and welcoming. The nurses and vets are always friendly and you can tell they love the animals they work with. Would highly recommend.
Anita B.
4 months ago
Ashgrove Vet is a great place. The engaged and kind service offers the professional help. Especially, I can recommend Kim, receptionist who is always very helpful and effective with high organizational skills and empathy. Thank you.
Rūta Zaleckaitė
5 months ago
I want to thank Catriona Urquhart from the bottom of my heart for all help,support,understanding and treatment for my cats! It was a very difficult time for me and without her support it would be impossible to get through. Catriona is very professional and kind as a person! All staff in Portlethen is amazing too! Thank you so much!
Gniddew Liame
a year ago
Was with Ashgrove Vets from 2021 - 2024; unfortunately, no longer with them due to relocation. We own budgies and Ashgrove Vets were pleasant to work with. We were seen on the same day or within the week. Thankfully, we were able to stay within vicinity, but handy to have the Peterculter branch if needed to be seen asap. We mostly dealt with their vets Kevin or Lindsay for check-ups; they were knowledgeable and had possible treatment plans if needed. Thankfully, we did not need extensive care plans and were able to alleviate any health issues after meeting the vets. Their receptionist Neve was kind and helpful for the times our birds needed to be seen. Their reception staff were professional and were helpful. The only fault was the parking, being near a busy junction meant it is a nightmare and it's really down to luck 😅 Overall, from our interactions and dealings, we are grateful to have been with them. Unfortunately, we lost 2 flock members this year and Ashgrove Vets showed us compassion and were thoughtful in sending out a sympathy card and were gracious in helping us navigate through the aftercare of losing a pet.
