Ashgrove Veterinary Centre Ltd

Ashgrove Veterinary Centre Ltd presents itself as an independently owned practice with three clinics and a larger team that includes 12 vets, 14 registered veterinary nurses and 2 veterinary care assistants. Its website highlights pain management, including acupuncture, and dermatology, with certificate holders in pain management, dermatology, and, for nurses, emergency medicine and nutrition. Recent feedback suggests the practice is used for both routine and more complex cases across dogs, cats and smaller/exotic pets, especially guinea pigs and budgies, though experiences around communication and costs are mixed.

Services

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Pain management and acupuncture
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Pain management and acupuncture are highlighted on the website.
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Recent reviews also mention support for older dogs with mobility issues and arthritis, including comfort-focused care.
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Dermatology
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Dermatology is listed as a website service and remains one of the practice’s highlighted areas.
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General veterinary care for common household pets
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Reviews mention treatment for dogs and cats, including emergency help for a dog, ongoing support for older pets, and successful recovery after treatment for one cat.
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Exotics and small pet care
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Recent reviews continue to point to strong experience with guinea pigs and budgies.
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Examples include guinea pig dental/teeth procedures, check-ups, and discussion of more complex conditions such as asthma, lung cancer and jaw tumours.
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Diagnostics, case discussions and treatment planning
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Owners describe being given multiple options and clear discussions about whether further testing was likely to change treatment or simply add stress for the animal.
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Surgical and day-procedure care
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One recent review describes a guinea pig being admitted for a teeth-related procedure and returning home later the same day.
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Another review refers to surgery for a dog, although the outcome was disputed by that owner.

Pricing

No published pricing information is currently available for this clinic.

People

•Kevin is repeatedly praised for guinea pig care, including diagnosing complex conditions and carrying out a dental procedure during staff shortages.
•Nia is mentioned for admitting a guinea pig for treatment, and Lindsay is named in positive feedback for small animal and bird care.
•One owner also praised Victoria, Holly and Lesley for their work with small animals.
•Catriona Urquhart is thanked by name for support and treatment during a difficult period with a client’s cats.
•On reception, Kim is singled out more than once as especially helpful and organised, with Lauren, Brenda and Neve also mentioned positively by clients.

Reviews

Ashgrove Veterinary Centre has a 4.7/5 Google rating from 552 reviews.

•Positive reviews often focus on kind, professional handling, especially in urgent situations and during end-of-life care, with owners appreciating a compassionate approach that did not feel rushed or pressured.
•Exotics and small pet care remains a standout theme, particularly for guinea pigs, with praise for dental work, complex diagnosis and careful discussion of treatment options.
•Several reviewers also highlight a friendly front-desk and clinical team, with reception staff and vets described as welcoming, helpful and good with animals.
•Negative feedback centres on communication and follow-up, including one complaint about conflicting information on same-day blood testing, one report of a delayed call-back after a drug reaction, ongoing concern about rising prices, and one serious complaint about the handling of repeat surgery.

Reviews for Ashgrove Veterinary Centre Ltd

Note: Showing the 10 most recent Google reviews out of 552 we track in total. Recent reviews may not be representative of overall sentiment.

Bianca Prodan

2 weeks ago

We switched vets many times before finally settling with Ashgrove. Our malamute was getting old, had arthritis in his back legs, but was still lively, going on walks, and eating well. One of the vets was more interested in taking our money than treating him, another threatened us with calling the SSPCA if we didn't put him down in a week! When we switched to Ashgrove we were scared and desperate. They prepared us for what came 4 months down the line when things got worse, but didn't force anything and did their best to make him as comfortable as possible all the way to the end. We cannot thank them enough for giving us more time with him and for being professional and understanding.

Grzegorz Pastuszak

STAY AWAY! GROSS NEGLIGENCE AND FINANCIAL EXPLOITATION I strongly warn all pet owners against Ashgrove Veterinary Centre. My 10-year-old dog, Foxi, was subjected to TWO general anaesthetics within 5 weeks, and both times the surgeons failed to remove the specific masses we pointed out. Despite paying over £2,600, the primary health issues remain unaddressed. Their own IDEXX histopathology report (Ref: 1011070806) proves their incompetence. Instead of the masses I requested, they removed easy, benign lipomas and tissue containing "intralesional suture material" from their own previous failed surgery. To make matters worse, after two surgical failures, the practice owner had the audacity to suggest a THIRD paid surgery to fix their own mistakes. Risking a senior dog’s life with repeated, unnecessary anaesthesia for financial gain is medically and ethically indefensible.

sarah ad

3 weeks ago

We had an emergency with our dog and came here from Germany on very short notice. The team helped us immediately and very professionally. Everyone was extremely friendly, competent, and took great care of our dog. We are very grateful for the quick and excellent help. Thank you to the entire team!

Erika Stefanovičiūtė

David Smillie

1 month ago

GABIJA

3 months ago

Have been taking my guinea pigs here since January 2020 - nothing short of excellent service every time we go. Though I want to highlight the most recent experience with one of my guinea pigs, Lola. She had an issue with her teeth and Nia admitted her to be done on Monday. As we have had massive snowfall, they were shortstaffed, but Kevin still managed to get Lola done and she was home at 6pm eating and enjoying being home. They took such good care of her despite the weather, I am beyond grateful that she didn't have to wait. We had complicated cases as well such as, a guinea pig with asthma, a guinea pig with lung cancer, another one with tumors along his jaw - all diagnosed by Kevin, and I was given multiple options and thorough discussions if further tests would provide more treatment options, or would cause more stress. I always feel that when I go to Ashgrove vets here at Belmont Road, that I will be treated with respect, kindness and understanding and that my guinea pigs will get top level care despite being so small. So far we have seen Kevin, Nia, Victoria, Holly, Lesley and Lindsay - all brilliant with small animals too! A huge thanks as well to the whole reception team, my calls are mostly answered by Kim, Lauren or Brenda, they are always super helpful! Highly recommend this practice for any of your pets, but specifically, if you are looking for exotics savvy vets - this is THE practice. :)

Iola Farquhar

Contacted this practice in regards to getting a blood test done for my dog as a matter of urgency as my practice don’t offer this. Was assured they did in house testing with same day results but I had to register my dog first. Went through the hassle of registering my dog and waiting days for confirmation of registration only to have to contact the practice again to be told my application was still pending but they’d sort that right out for me straight away and give me a call back. Waited 2 hours and called them to then be told that they still hadn’t done it despite me explaining it was a matter of urgency. They finally got back to me only for them to tell me that they don’t do in house testing despite assuring me over the phone days earlier that they offered this service before I registered my dog. What a waste of my time. Reception staff clearly don’t liaise with the vets before giving out false information and wasting peoples time.

Teodora

4 months ago

This is unfortunately one of the worst practices I ever had to deal with. My dog was seen by someone, I accepted to go ahead with Librela. (i read lots about the negative side effects but felt like it's worth to take the risk if it means my dog might get better, he was 16 and started struggling a lot more in the recent months) I asked the vet what they think about the side effects (seizures and cases of death) the vet assured me there are minor effects like drinking more water, nothing serious. I was told more about the price difference in between this and another cheaper option. It was emphasized that he will act a lot younger and that I have to keep in mind his age and to take it slow even if he would want to run, etc... Nothing about the potential negative effects of the drug. He started having severe diarrhea, twitching, crying, acting way worse then before. Called the practice and requested a call from a vet. I didn't want to bring him in due to how uncomfortable he already was. Receptionist told me that since it's a Monday it will be unlikely to hear back from them as the vets are very busy. (3 prcatices and not one vet could speak to me for 5 min about a dog in this state) Funny how I could however book an appointment for the same day. The receptionist was heartless to say the least. It took 2 days to get a call back even tho I explained how he is reacting badly to the Librela in both email and call. By then I already took him to another vet but sadly we had to put my dog down a week ago, just after a month of taking the first Librela as he was not improving and deteriorating even faster then before the "treatment". Like probably a lot of vets in the UK, these people only care about money, without even having the skills to deserve it.

Elizabeth Mcpherson

5 months ago

Very happy with everything my cat harley has healed very nicely and quick

Gavin Ingram

Professional excellent services.