Jollyes

Jollyes appears to operate primarily as a pet retail store (rather than a veterinary clinic), with a website note directing emergencies outside store opening hours to an out‑of‑hours provider. From the information available, it’s set up for everyday pet supplies across multiple species (dogs, cats, birds, small pets, reptiles and fish), with reviews highlighting a large, clean, well-laid-out shop and staff advice on products (including puppy nutrition). Practical, pet-owner details mentioned include dogs being allowed in-store and water available at the entrance; multiple reviews also note occasional stock gaps and a specific complaint about unclear pricing/offer changes at the till.

Services

• •Pet supplies retail for: dogs, cats, birds, small pets, reptiles and fish (website summary).
• •In-store pet access: dogs allowed in-store and water available at the door (review).
• •Emergency/out-of-hours note (as stated on the website): “In case of emergency outside the stores opening hours please contact our out of hours provider on 0333 332 1867.” (website summary)
• •Product guidance mentioned in reviews: advice on puppy food types and nutritional value; help selecting reptile supplies (reviews).

Pricing

• •A dog treat promotion is mentioned in a review as “five for £5”, with a complaint that the offer had ended and this wasn’t explained clearly at the till (review).

People

• •Stewart (store manager): credited in a review with giving detailed advice on puppy food and nutritional differences (review).
• •Andrew (served at till): one reviewer describes being checked/queried about items in a multi-buy bag and only being told the offer had ended after questioning the total; they also allege this wasn’t the first time they’d been overcharged (review).

Reviews

Google rating: 4.5 stars from 362 reviews. “”

• •Store environment: described as a “big store,” “clean,” and “well laid out,” with items “to hand.”
• •Helpfulness (with specific examples): staff helped a customer choose supplies for a reptile and (in one older review) offered practical help for a long journey; another review credits the manager with clear guidance on puppy nutrition.
• •Pet-friendly touches: dogs allowed in and water available at the entrance.
• •Pain points: a repeated comment that the store “didn’t have the stuff I needed,” plus one detailed complaint about poor communication around an ended offer and the till total.