Condorrat Vets

Condorrat Vets describes itself on its website as a small, family-friendly practice that has provided care for sick and injured pets for more than 25 years. Recent reviews suggest it’s set up for routine care and medical/surgical problems: owners mention parasite prevention (flea/worm treatment), health checks, and at least one pet having surgery followed by further treatment for a sore foot.

Owners also describe two notable policies/experiences that may affect decision-making

• •Several reviewers say the practice doesn’t “overcharge” or try to upsell during appointments.
• •Others report strict admin/clinical-policy friction, including one case involving release of medical records and another where flea/worm medication was reportedly withheld unless a paid health check was booked.

Services

Services mentioned on the website summary or in available reviews include

• •Treatment of sick and injured animals (website statement).
• •Surgery (one owner describes surgery on a pet’s back/flank).
• •Follow-up care for ongoing issues (e.g., a sore foot after previous surgery).
• •Health checks (requested/required in at least one review context).
• •Flea and worming treatment (repeat prescriptions/supply discussed in reviews).
• •Practice administration relating to pet ownership details/microchip keeper and transfer of medical records (raised in a negative review).

Pricing

• •One reviewer reports being told a health check would cost £57, and that dogs “are to be seen every six months” with that fee each time (reviewer’s account).

People

• •Elisa: Mentioned by name in multiple reviews. Owners describe her as thorough, taking time to listen and explain even at the last appointment, and being involved in a pet’s recovery after surgery and later treatment for a sore foot.
• •Gillian: Named in a critical review concerning practice records/ownership details and an alleged refusal to release medical records without permission from a previous owner (as described by the reviewer).

Reviews

Google rating: 4.5 stars from 241 reviews. “”

• •Time and explanations in consults: one owner describes a vet staying late to listen and explain rather than rushing the final appointment.
• •Clinical outcomes and continuity: one review credits the team with helping a pet recover after back/flank surgery and subsequent treatment for a sore foot.
• •Costs and sales pressure: more than one review says the practice doesn’t overcharge or upsell, but a separate review reports being required to book a £57 health check before being sold repeat flea/worm treatment.
• •Administration disputes: one reviewer describes problems with who is listed as the pet’s owner/keeper, missed appointment consequences, and difficulty obtaining medical records for transfer.